Eberjey’s earns a 5.0-star rating from 0 reviews and 1 complaints, showing that the majority of lingerie and loungewear shoppers are exceptionally satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Non-existent customer service has left me extremely frustrated
Non-existent customer service has left me extremely frustrated. I have emailed and called and no response already 5 days. I purchased a pair of pajamas for my daughter for Christmas. Though *** is quite expensive I did make my purchase online and as soon as I submitted it I noticed that *** form had cut off half of my street address. I tried to contact them immediately but they close at 2 pm PST so I emailed them. I waited and no response after 48 hours. I received an automated email notification that they had shipped the item already (to the wrong / missing data address) and I emailed them again. No response after another 48 hours. Today I called 4 times and selected each extension to try and reach someone. No answer - no live support. I left voicemails on each line. Very frustrating experience. They took my money but left me no channel to communicate. Order #XXXXXXXXX $108 on Dec. 11, 2020.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Eberjey Legit?
Eberjey earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Eberjey resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Eberjey has registered the domain name for eberjey.com for more than one year, which may indicate stability and longevity.
Eberjey.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Eberjey.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Eberjey.com you are considering visiting, which is associated with Eberjey, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Eberjey website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Eberjey.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Eberjey.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Eberjey.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Eberjey. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Eberjey
Overview of Eberjey complaint handling
-
Eberjey Contacts
-
Eberjey emailsnewportbeach@eberjey.com98%Confidence score: 98%merrickpark@eberjey.com98%Confidence score: 98%order-status@eberjey.com98%Confidence score: 98%info@eberjey.com98%Confidence score: 98%Supportgansevoort@eberjey.com97%Confidence score: 97%hello@eberjey.com97%Confidence score: 97%Supportcorporategifting@eberjey.com96%Confidence score: 96%
-
Eberjey social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 17, 2025





Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!