LuckyLand Slots’s earns a 1.0-star rating from 1 reviews and 193 complaints, showing that the majority of players are dissatisfied with gaming experience.
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Illegal gambling online casino
I have put over 2400 dollars into this casino and have had not a single payout from this casino. Literally 40 spins at 5 dollars a spin not a single dollar. I have never experienced anything like this casino. They need to be investigated. I mean I could set some criminal casino as theres up and take everyone's money. But that's not me. But I'm going to find out how this criminal casino Luckyland is allowed to get away with this.
Winnings
I want to report this company because win you win and you go to cash out they don't want to pay out the money. They either tell you that your address is wrong on your bank statement or your ID don't match you your file. I want to sue those people and get back every money I ever spent on this app.
Desired outcome: I want a refund for all money spend with this company the are a theif
I am.complaining because I have yet to recieve my winnings!
My name is Dana Phillips and I've been trying for four months to recieve my winnings of 732.00. it would be nice if someone would help me recover them. So who do I need to speak to. My number is [protected].
Online slots
I won this game after playing and losing a grand or so. I finally won and they claim a visual error not a malfunction or glitch or voided play a visual error. Its been going on since aug 4th their. All I hear from them is"specialist team is reviewing it an I can rest assured to hear from them." I just want what I am owed.
Their support team never answers my questions an I feel abused and robbed
Desired outcome: What I am owed
What's your contact info I'm gonna get a class action lawsuits goin on lucky land casino .they denied me $150, 000.00 jackpot .and the more I look into it the more people I see getting takin advantage of because they don't have the funds or knowledge to take the proper steps in suing them for what is rightful y theirs.
Richard Davenport, having the same issue. Call me at 5six3-794-2six31.
Matt
I want I’m on this too they denied me over 1700 $
I want on this as well. These people are fraud. I prefer text first. [protected] rob
My phone number is [protected] please contact me
[protected]
I won $14,000 & $7,000 in two days back in December. I was loving the game, but after they paid me, I can't win anything at all. They just take, take, take. I can't win a dime even to save my life. I guarantee I'm being scammed now. They must have a switch they activate to prevent me from winning now. I'm so pissed. I don't play expecting to clean up and win. It suppose to be a give and take situation. I know how it feels when things are legit and you lose, but this is totally rigged now I can feel it and I know I'm right. I've been playing casinos for over 30 years and I totally know that my feeling is correct. I'm blocked from winning anything.
So it seems like anytime someone hits a "jackpot" all they have to say is it was a "glitch" or some type of error...smh.
Lucky land stole money from my bank account
Hello my name is Amanda Santiago, On Sept 4, 2021 money was stolen from my bank account and no one has helped me from LuckyLand to get it back. I had to cancel my debit card and fill fraud on my accounts. No one is helping me from LuckyLand and I have to wait a month until I can actually get my money back. All they did was deactivate my account and will not respond to any of my emails. I will never use LuckyLand slots again nor will I gamble again because this is what happened to me.
Desired outcome: Money back in my bank account
Luckland Slots
I opened an account right and then i deposited 1 dollar for 10 dollars it was a promotion they had and with that i won 100 dollars well i cashed out and they said it would take them 10 days after the 10th day i messaged them told them whats going on i havent received my deposit they replied and i have all the messages in my email saved they said the reversed my deposit because they are looking into my verified information and they deactivated my account i just want my rightfully earned money can someone help me or direct me to a lawer. Please my email is [protected]@gmail.com thanks lets stop these scammers before they scam other people.
They did the same thing to me. I want my money.
100,000 and never got paid
Hi my name is Joe Rosalez on August 22nd I won $100, 000 on lucky landslots when he came down to taking money off I would put in a redeem for $8, 000 they sent me my email and I filled everything out when I was done I went to go sign back on my account and for some reason I could not get on it so I put in for a new password then customer support got to me and told me they could not find my account after some hours of going back and forth they finally told me that there was an update when I signed up and I was on a test site so they told me they couldn't honor my redemption then they give me $50 and said it was a gift and gave me some b******* [censored] rule they have basically the rules tells me they can do this to whoever they want and there's nothing we can do about it.
6.15. We reserve the right to declare Participation in a Game void, partially or in full, if, in our sole discretion, we deem it obvious that there was an error, mistake, misprint or technical error on the pay-table, win-table, minimum or maximum stakes, odds or software. What I want to know is how the hell can I sign up for a game and end up on their workers test site when I don't f****** work for them I think they are a fraud and I did seek legal help
Desired outcome: I would like to get the money that I won but I feel I'mma have to fight for it
Did you share device's
Look yours is simple there must be a glitch of some sort that's impossible unless you deposit that entire amount and didn't spin once ang3lsfir3wolfclaw@gmail.com hit me up
did they ever end up paying you out? if not, this exact issue happened to me and I am gathering information from people like you and Im filing a action law suit against them. please send me contact info like an email or something. thank sand im sorry this happened to you. Luckyland needs to pay for their [censored] lies!
that is terrible that they did this to you! this just happened to me too but I only had $3900 they stole from me! they said that apparently I canceled my own cash redemption,(and requested the gift card amounts instead of cash out prize..) the is such [censored]! I believe they are looking for reasons not to pay out therefore coming up with all these reasons.. completely breaking the law! I requested proof that my account was broken into and they cannot prove or provide any of this to me! its a complete lie! a reason for them not to pay out. I am collecting information from other people such as yourselves for a legal battle against them. please prove me your email address so I can connect withy you. what they are doing is completely illegal!. they need to pay for it! they are stealing from us!
Terrible! This site is a total scam. I’m sorry this happened to you. This just happened to me last night. I am so devastated. I won $3900 last Wednesday and then they deactivated my account. They sent me a paragraph from their agreement saying it was my responsibility to keep my account information safe… I have never shared any of my account information ever with anyone! This is a complete scam. They stole my redemption and they’re sending me some [censored] excuse. I wanted to ask you for your attorneys information? Or who did you contact to seek legal help? Any advice? I plan on doing the
Email them say you where I'm aware of what you did wrong they will forgive they pay
slot loading
have been playing this game for ever had to change accounts now they are saying this is not my email i lost my account for no reason a long time ago i had the same e mail address then i do not know how to get rid of the old account but i want to play the game
I want my 57.00 dollars and they deactivated my account
there was a total of $57.00 and I have been requesting my funds from lucky land because I didn't like the game so therefore I didn't spend any of my money and want it back... I'm just not going to let you keep my $50. oo and they feel that they can just keep that [censored] I just want what I paid and never used I do have the member ID and the page screenshot and as soon as I requested my money they deactivated my account
will need to find didn't pop up while I was doing this complaint. I sent an email 2 months ago requesting my money and all they have done was dance around them stealing my money and in the complaints against lucky land i'm not the only one their doing this to
Desired outcome: I want my $50 .00 dollars applied back to my debit card
Receiving my winnings, unauthorized transactions, lousy customer service
My name.. is Lori Harris. my email address..lori.a.[protected]@gmail.com my phone number is [protected]
I have all my emails too customer service from luckyland and also my confirmation email that they had deposited my winning into bank account on file..
It's REALY ironic that there's no way to communicate but email and that when they decided they just stop all communication
I first noticed some transactions on my account. When I first opened my account One here and one there of coarse I sent out a email and the process that was left for me to do was complicated so I just gave up. And of coarse kept playing USEING my card to purchase coins on the site. Then I WON and so I decided I wanted to redeem my winnings and you're familiar with the process and so I gave my personal info they requested. Bank account routing number and S.S. number. And time and time again there was one road block after the other and emails I sent many, lots of times with response they were closing this ticket due I guess to me sending numerous email so they could serve me better but that was only a joke Cause to this day my problems are left unresolved and now my account is deleted my winning never payed and my money I had on my account for coins never returned to me.Everytime it seemed there was a problem from name spelled wrong too my address saying S instead of South to forgotten apt # ECT. And so time and time again I had to send my personal information I mentioned earlier to them again. There was 2 times they finally confirmed they sent my winnings to my account. First time 180.00 I waited and waited then the email that my account was closed (bank) not true money was placed back on my account and I continued to play win some loose some. Then I reached 240.00 and decided to redeem after a few trays I finally got all info correct and got my confirmation email that the 240.00 would be deposited in my bank account .that they did there deposit I just had to wait on my bank to process it .Less than 3 days later there was back to back unauthorized charges on my debit card so I sent out a email 3 days after they told me they had already deposited my winning .Ao yeah I still have no received my winning no been refunded my money on my account for playing with nor will any body respond to me. This is the most frustrating. Bull×××× and I have been treated horrible. Will you please fix the problems and will you please respond to this complaint asap
Desired outcome: My 240.00 winning deposited in my account. Asap my. 45.00 in money on site be returned to me. And apology from those represnitves. That treated me like [censored] .and maybe a review of you're proceduresr
redemtion
i played many times i have never one and finally i do but then theres i need a password from them a certain documenti gave the info to my cash app same infoon my id and allowed them i d photos went through all the hoops and stil lkeep asking me for whatever i have alreadydone its urgent igetthisredeem because my mom is dying o f cancer and im loosing vauable time just takin
Sorry for Late Response
On 08/03/2021 at 8:53 PM I was playing Hola Pinta and hit a fullscreen of the highest paying symbol with a $5.00 bet. My payout should have been 15, 000 yet it never paid. I contacted Luckyland and they emailed me stating that it was a glitch and instead gave me $100 credit. I feel I should be paid what I rightfully won. I have seen a few other posy where Luckland has done the same to them. Fraud?
Thank you Caterina Cook
Desired outcome: Paying me 15,000 I rightfully won
I had the same thing happen with another game of theirs. They gave me 8.00$ credit and said it was a visual error.
They are a complete fraud. They seem to make up excuses to not pay out to anyone who has winnings.
Locked account
I spent around $3, 000.00 on sc after verifying my bank AND ID INFO I could make purchases but I still couldn't cash out winnings. Shortly after My account was locked permanently but I'll take this fair letting me spend my money with your company and then locking my account this is a form of robbery from luckyland casino.i want my money I paid back into my account .
Desired outcome: Refund
Unauthorized charge
The past two days I have alot of unauthorized transactions taken from my cashapp. I don't know whether someone logged into lucky land game on my phone or what happened. I just know I did not authorize these payments. I would like my money refunded please
Desired outcome: My money put back on my cash app.
Credit karma prepaid visa
Hello, I'm wanting to inform you that your company had been taking money out of my credit card account without my permission...i had a charge of 19.99 on July 18 th and in the 23rd it tried another 30.00 but was declined. It was declined because I didnt have suffecient funds. Ive had a couple different charges I was unaware of also and im disputting those with my credit card company as well. I need the money I have I cant afford this right now, I had over two hundres dollars on my card now I have 5 and have no idea how different charges are being made because so far the only one that my card didnt decline. If you could please look into this and help me get my money back I would greatly appreciate it. Have a great day, Jessy Spencer
Desired outcome: Get my money back
Playing with sweep coins
I can purchase sweep coins ano play for 15 minutes or so then a pop up saying available in U.S. except Wa. But even though I live in Louisiana I get booted off an cant get back on for a day or so just for it to happen again. My name is Homer McManus at [protected]@gmail.com, it also happens if I try doing my daily login*. I have never cashed out cause I haven't quite been lucky enough yet but still buy coins cause I enjoy the chance of winning. But when I cant log in it really feels like I'm throwing money away.
Not paying my winnings and deactivated account
Hi about 2 weeks ago i finally hit big and was able to redeem $7, 845 said it was approved and sent for payment. Somehow it was canceled on their behalf and per their request asked me to request redemption and they was sorry about the inconvenience. Soon as i did that to inform them i have sent request, so i did. I get an email in response stating it was being sent to a specialist and approved 4 via egiftcards so remainder balance of $6, 400 was sent to a specialist. Received another email saying request for my $6, 400 was DENIED. Also another informing me there was an investigation for my account which they believed i was breaching and had reason to believe i was helping third party with fraud. Than another saying i was sharing cards with multiple users as well as having multiple accounts between chumba casino and luckyland apparently thats against the rules so they deactivated and banned my account. Still waiting for my cash payout that was originally approved and said was sent for payment but they canceled yet approved 4 via egiftcards but not my cash of $6, 400. Still no answer and all ive been getting is its still under investigation they need more time be patient. I dont understand how they can cancel what was already approved and sent for payment than cancel it allow 4 via egiftcards to partial payout but not the remainder balance $6400 only to accuse me of some nonsense and they are not explaining exactly what im not understanding all im askin is for what reason and explain what that means i know i have only one account and not sharing cards that i dont have. Ive been playing with them for over a year never had any problems with payouts until it was a large amount. Its ridiculous and unfair.
Desired outcome: Payout my $6,400.00
Errors when spinning
Was playing 3 weeks put 50sc on my account was winning then the glitching came in then it lost connection I had 60 in SC at the time reconnected with only $2.27 SC purchased $20 SC after the glitch next thing I know it reconnects the system went down for maintenance not a coincidence. It's now happens more than 10times now I wonder how long it's been doing this for I would be playing before and be winning like crazy then it's starts glitching and I'm losing it all smh. They say nothing was wrong with their system but they are clearly lying Everytime I complain about being jacked they try and make it seem if I'm crazy. The are mentally messing with people minds money cause they feel who will listen to us. I now want all the money I've ever invested in this game.
Desired outcome: A complete refund off all the money I've invested I have recorded of all payments made
A class-action suit needs to happen.
Deactivated
Why? I had 2K in that account. Chumba Casino did the same to me. I will not be playing anymore both slots websites. Now that I can play in a real casino since covid. It is time to cut you guys off. Bye Bye
Poor customer service and loss of winning due to glitches
Yeah I've been trying to resolve an issue since April 29th and thousands of dollars that I lost due to their system and glitches and they've never reached out nor resolved any of it it's like they really don't want to take care of the customers they're more concerned with trying to say that we're all liars. It's amazing how all the customers can put in thousands and thousands of dollars instantly within a few minutes by adding it and when it comes to getting resolutions or anything resolved it's like they're not willing to come off to help us at all in the end they pretty much say well they have record of it does not know they don't because I have screenshots where I had $4000 they're told me they can't even find that but I never even got my money
LuckyLand Slots is a legitimate social gaming platform, offering sweepstakes-style casino games for players in eligible locations, including the United States (except Washington State).
LuckyLand Slots is operated by Virtual Gaming Worlds (VGW), a company that also operates other social gaming platforms such as Global Poker and Chumba Casino.
LuckyLand Slots is legal to play in most of the United States, with the exception of Washington State, where sweepstakes-style gaming is prohibited.
Yes, LuckyLand Slots offers the chance to win cash prizes through their sweepstakes model, where players can purchase Gold Coins for gameplay and receive bonus Sweeps Coins, which can be redeemed for cash prizes.
Players must be at least 18 years old to play on LuckyLand Slots.
LuckyLand Slots uses a random number generator (RNG) to ensure that game outcomes are fair and random.
LuckyLand Slots uses SSL encryption and other security measures to protect user information and transactions.
Customer reviews for LuckyLand Slots can be found on their website, social media pages, and independent review websites such as Trustpilot.
LuckyLand Slots offers a variety of slot games and progressive jackpots, with new games added regularly.
Yes, LuckyLand Slots is accessible on mobile devices through their mobile-optimized website, available on both iOS and Android devices.
LuckyLand Slots offers various bonuses and promotions, including a sign-up bonus for new players and daily login bonuses.
LuckyLand Slots accepts multiple payment methods for Gold Coin purchases, such as credit cards and Skrill. Cash prize redemptions can be requested via direct bank transfer or other available options.
Cash prize redemptions from LuckyLand Slots typically take 5-10 business days to process and be transferred to your bank account.
Yes, LuckyLand Slots has a customer support team available to assist with any issues or inquiries via email or their website's contact form.
There are no playthrough or wagering requirements on Sweeps Coins winnings, which can be redeemed for cash prizes after meeting a minimum redemption threshold.
LuckyLand Slots is primarily a single-player experience, but you can share your progress and interact with friends on social media.
LuckyLand Slots promotes responsible gaming and provides resources and self-exclusion options for players who need assistance.
Currently, LuckyLand Slots does not have a specific loyalty or rewards program but offers bonuses and promotions for regular players.
LuckyLand Slots is available to players in eligible locations outside the United States. Check their terms and conditions to verify if it is available in your country and whether you are eligible to play.
You can contact LuckyLand Slots' customer support team via email or by submitting a request through the contact form on their website. They will assist you with any questions or concerns related to the platform
Overview of LuckyLand Slots complaint handling
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LuckyLand Slots Contacts
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LuckyLand Slots emailssupport@luckylandslots.com100%Confidence score: 100%Support
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LuckyLand Slots addressMatilda Court, Suites 5-7, Giuseppe Cali’ Street, Ta’ Xbiex- XBX, 1423, Malta
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LuckyLand Slots social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
Most discussed LuckyLand Slots complaints
I won $500.00 and the sight is making it impossible for me to collect it!Recent comments about LuckyLand Slots company
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you are right cause i have the same problem we should report them