CB Fitness Centers and Gyms Lucille Roberts Complaints #2-21

Lucille Roberts review: customer service

Suelibeth of Newark, US

Feb 01, 2019 9:15 pm UTC

The gym is very nice, great aerobic classes but the costumer service from the receptionists and assistant manager are awful! Today saturday january 1st I was working out and completely forgot that they're closing at 8pm, once I realized that it was 5 minutes to 8 I started changing my clothes, when the assistant manager "jesenia" approached me and in a very rude tone told me she was going to turn of the lights because it was 8:02pm and I was still changing she went on and told me to hurry because she do not get paid for extra minutes and grabbed my jacket and scarf and took it upstairs to the receptionist area, then when I came upstairs I asked her why she had to touch my property? She say because it was pass 8 and I had to get out, she then threaten me with calling the police in company of her coworker stephanie. I asked them to give me their first and last name but they refused to provide their last name. Stephanie was also very rude and nasty, they both told me to get out now! Stephanie told me that I only pay to be at the in the gym to 8 o'clock not 8:05. I don't understand how they have these awful employees working here, these girls lack of costumer service skills, if you guys not paid your employees well thats none of the costumers concern! I simply come here to work out. They almost call the police officers because 5 minutes passed 8. My advice to you ppl is if you are looking to join a gym find a better one! You wont get respect it here but [censored]ty customer service and disrespected.

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Lucille Roberts emails

emily@lucilleroberts.com

94%
Confidence score: 94%

Lucille Roberts address

399 Executive Blvd, Elmsford, New York, 10523, United States

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