Long Island Rail Road [LIRR]
reviews and complaints

I am complaining about being charged for peak for Disability ticket on Saturday 10/05/19. I saw 4 options on tickets for r/t for dis-med ticket as I usually use. I dont have 1 time I see option for peak on these tickets & conductor inform me my ticket said 1 peak 1 off peak on my ticket when I boarded the train. It was too late not to have used it then as she already had punched it. I purchased a different ticket on return hoping the matter could be rectified. My son just sent me picture a few minuted ago not say 8 options including what was said on my ticket. I dont understand how this happened also why is there peak if senior/disabled pay same price? I have ridden many times during all these hours since moving out here . Now it says Peak times? Is there no way any 1 can help me? Cant I get my money back or even part back? My son also said there is $10 charges for refunds? I asked conductors & ticket agents about this at the time, I was told to call 511, I didnt call yet as i have lost my voice it seem I caught a bad chill that day & maybe strain I dont know but it happens to me alot Anyway please advise thank you

12:03 train from penn station to Babylon, got off at lynbrook.

I had shown the conductor my ticket and she didn't realize so while I looked away she yelled "ALL TICKETS PLEASE" while staring directly at me. I showed her my ticket again and said "I had just showed you this". She had moved on but after I had repeated my comment to my friend turned to say "if you think that was directed towards you that's your problem". She moved on again and I had sat up and she turned her head and angrily said "do you have a problem?" I said no and she said "I hear your comments so I'm asking if you have a problem?" I felt attacked and uncomfortable being on this train and immediately wrote this complaint.

Please make my voice heard! 🙏
I have filed quite a few complaints and it seems nobody cares enough to help us have peace in our homes.
Every weekend for what seems like the whole summer a train is left directly in front of my home idling. For the whole day..., the whole night..., sometimes we get a break in between.
It sounds like constant rumbling and a drilling type noise that is so disturbing to me and my family and my neighbors. It shakes my bed, and the walls... things have fallen off my wall. I have tried noise makers, playing music but can't sleep through that. And no matter what the vibration and noise is constant.
There is plenty of buildings the train can park behind which is about 25 feet from where it's parked now, that would relieve this issue. Or the train can be shut off while left there.
Please please please please please help this very disturbing and upsetting situation. 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏👑

This morning we were woken up at 7am on a Saturday to this noise.
This picture is taken out of my window. The video you can hear the noise we hear constantly.

Was on the 130 am from penn station to Long Beach. First we asked lady conductor/ticket lady if she could print us a ticket since our phones might die. She said this was "impossible" which is clearly a lie. Secondly, multiple people in our car including ourselves asked her to let us know when Jamaica station was since there was only one transfer we could catch unless we wanted to wait multiple hours. Not only did she not tell us all, she only came along yelling at people "without tickets" (even though we alll had tickets to Long Beach) to get off the train, right in time to see our Long Beach train leaving and without a next one until 253 am. This woman is a horrible conductor/ticket collector and deserves to be fired.

I take the LIRR Ronkonkoma 7:21 train every morning. This morning I encounter a young, unprofessional rude conductor (not the usual conductor). Unfortunately, I was so shocked by his behavior that I did not get his employee name/number (not that it would even matter). I showed my October monthly pass today (9/30/19) because I made the mistake of thinking today was October 1, 2019. This disrespectful young conductor (maybe in his 20s to early 30s) had such an attitude. He said "well it's not October" after he commented that my pass said Port Jefferson and not Ronkonkoma (not that it matters) and when I realized I had the wrong monthly pass, I said "I thought it was October 1st and I already threw out my other pass". He then proceeded to stair me down and it was dead silence and he says "well why would you do that" and SCOFFED AT ME! I again said that I thought it was the first of the month. After embarrassing me and making a scene he simply walks away scoffing yet again-like it was a bother for him to do his freaking job or to have to talk to me. I am so outraged that it took every ounce of my being to not lose my temper. I pay $405/month and as a legal professional I will NOT TOLERATE that kind of behavior. This "child" should be spoken to about manners and professionalism and to not dress like a slob while working. Should I not hear back that something was done regarding this matter, I will go hire up the chain-he should be penalized by getting written up or losing a vacation/pay and then maybe he will wise up. These younger people think they are superior to the rest of us and this has to stop. God forbid we had a REAL EMERGENCY, this guy would probably run the other way. These conductors are professions and the need to act like it.

Every single time I ride the train there is bound to be at least one rude person who blasts the music from their phone during the entire trip.
I take a train on Atlantic Avenue, then transfer to another train in Jamaica, and finally get on a train to Great River.
The conductors never say anything to anyone who does this. There should be clear rules about noise and they should be enforced.

This is a suggest and complaint. It unfortunate that passengers are so rude to sit their bags on the sits and refuse to move them when additional passengers board. It's uncomfortable to have to wake someone up to move their bags that they did not pay an extra fare for.

My suggestion is there should be a rule that passengers cannot take up another seat with their bags. conductors should be the ones to ask them to remove it.

Please consider it's annoying.

I made arrangements for my 77 year old mother to be at my house at 0730 today so I could be on time for a 900 meeting my boss was holding. My boss treats me very well and never asks me to be in at a specific time, yesterday my train arrived 7 mins after scheduled time in Atlantic terminal at 858 instead of 851 making me late. Todays delays will make me late for my 900 meeting. Totally unacceptable and like myself, people make arrangements to be somewhere at a certain time and your [censored]ty service [censored]s it all up.

I don't understand how you can possibly charge what you do while providing the worst service imaginable. Trains are constantly late or simply bypass stops to pick up passengers who need to get to work in the morning. Inevitably, throngs of passengers pile up at stops because no trains are stopping to pick them up. You are costing people their own jobs and livelihood. How [censored]ing dare you.

Sunday 9/22/19. The 6:40 am train leaving Huntington did not leave the station until 645am from there proceed to go local. Which made the customers late for work. because when finally arriving at Jamaica the 7:20am train to Atlantic Terminal had left the station causing the customers to stand and wait for the 7;55am train. this is not acceptable. If the train is supposed to be on time leaving and arriving at their destination on time so people can get to work on time so do that. There wasn't no problem on Saturday 9/21/19. That train left Huntington on time and arrived in BKLYn on time. We the customers are paying too much money for this kind of service, which puts working people in a bad position getting to work late. Pls. try to fix this problem, I wouldn't like this to happen every Sunday. Either adjust the schedule for have it running on time.

On Friday, September 20, 2019 around 5:20pm. I was traveling home from work on the Jackie Roberson Expressway. Right before the last exit heading toward Pennsylvania and East New York Avenues, a car from the left lane cut in front of me to exit off the Expressway, when out of nowhere a driver from "Access-a-Ride" immediately jump in front of me from the right lane, which then blocked the other driver from exiting off the Expressway.

Once the bus driver let him pass.. the driver from Access-a-Ride continued on to exit a Pennsylvania Avenue. As I'm driving to exit at East New York Avenue the bus driver started to veer toward my vehicle. I proceeded to blowing the honor in order to get his attention. He then made and aggressive swerve toward my vehicle as if he was trying to run me off the road. With swift reaction I swerve to the right lane avoiding contact with the bus.

Inaddition the driver was wearing head phones. When me and the driver finally made eye contact he began removing the head phones from his ears. The driver proceeded to argue with me... while exhibiting and intimidating vernacular.

Unfortunately, I was unable to do a video however I managed to snap a picture of the bus. It was with my deepest concern, not just for the safty of the passenger's of Access-a Ride, but all the commuters who travel to and from their destinstion each day safely. Everyone! should always demonstrate good driving practices whether personal or professionally. I am sure this matter will be addressed in a timely fashion and the driver is heald accountable for his negligentful driving behavior.

I would like to file a complaint against the conductor on the LIRR train that leaves from Massapequa Park to Penn Station at 06:26 every morning. The date of the most recent incident is September 19 2019. This conductor is very rude, never says thank you to the passengers, and bangs the clipper against the metal to make noise so the passengers can wake up. The passengers do not like him and this is likely to escalate into a altercation if he is not removed from this train. His employee ID is 9380 or 9880. Thank you.

An inordinate amount of loitered has been occurring at the train station. Psychiatric patients have over run the facility. Every rider is accosted by pan handlers. The premise has become a urinol. Filth from the homeless is found everywhere. I pay 40 dollars to Ride the LIRR to Penn roundtrip. I would expect a safer and cleaner facility free from harassment. It is a neglected frequently used location that needs attention. It has become unsafe.

Today i was on a 656 pm train to hicksville when that train was cancelled and turned into a 7:11 pm train. By 7:00 pm the train was already absolutely packed, i was standing shoulder to shoulder with people it was extremely uncomfortable. The train did not depart from penn station until 740 pm. as someone who rides the train weekly and pays for such service, the ride I experienced tonight was completely unacceptable and no way to treat paying customers. I am livid to say the least.

I can count on one thing when it comes to the LIRR service, it will always be late.

You should be ashamed of yourselves that you can't hit a time window.
This evening during rush hour peak service between Penn Station and Babylon the train took over 1 hour and 35 minutes.
I pay peak pricing for this crap service?

I haven't seen my family in two weeks and a miss yet another day because of this?!? My kids were tucked in by the time I got home, I should've been home 30 minutes prior!
Terrible.

Lower your prices because you won't improve your service. You've proven to be inept throughout the decades.

My name is ganeshi i'm 23 years ago old i'm currently enrolled at mercy college in harlem, i've been costumer of access a ride for over 4 years now the service that they provide is subpar, most drivers/dispatchers are unprofessional and rude. Today however, I had a pickup time scheduled for 7:15am from 2013 new england thruway going to 313 west 125th in Harlem. with carrier CBT vehicle number 5284 i was outside from 6:45am till my scheduled pickup time mentioned above. while i'm waiting i notice a vehicle on the next block which happened to be the bus also mentioned above was parked on a block that was inaccessible for me so i proceeded to flag it down while also calling dispatch to have the vehicle move up while being left on hold for over 10 minutes by dispatch i continue to flag down the driver because he/she decided to park a block from my address. after being held on hold and continuously flagging down the driver he/she decides to pull off and the dispatcher (chris) proceeds to tell me that the driver called out my name and called my phone which is a complete lie and so as a result i was put as a no show. because of this issue i was unable to make it to school on time

CTG, reservation #6854 car [protected]
The scheduled appoint time to pick up was from 7:19am. Based on experience, I've learned to call the driver or access- a-ride same day programs to check on the whereabouts of the driver if I've not heard anything 15 minutes before time. I called the driver 3 times. Each time he responded with 15 minutes. I was in the front seat. The driver on at 2 occassion fell at sleep at the wheel. Waking up when the car behind him beeped. I also thought the route he took was prolonged by taking side streets. I did arrive to work a little after 9am, which was my scheduled arrival time. Person's responsible for the driver should ensure that he is good condiction to drive safely,

I was waiting for the 6:30pm train from Stewart Manor to get to Penn.
The train DID NOT STOP for me. Now I am waiting another 50 minutes for a train?
How is this possible? This has never happened before in the 3 years I have been taking this train on Friday evenings.
What happened? Is this just up to the conductor? It makes no sense whatsoever.
Is anyone even reading this?
Please reply to [protected]@gmail.com
Thank you

I was on the 6:24am train from Ronkonkoma to Penn this morning. Not only was it an old train which you guys should stop using because of multiple issues but I sat down in my seat and there dried throw up everywhere. This is ridiculous! The whole car stunk. Not a great way to start my day. Do you guys not clean the train cars anymore when they are in the yard? I am a monthly ticket holder and I, along with many, many people pay $405.00 a month! For what? Dirty cars and bad service? But of course we don't get
Any refunds. We just get ticket hikes every 3 months! Things need to change. This is not right to do to daily commuters.

Why is it that there is constant trains passing by Mineola yet they don't stop, they go to Hicksville instead. Mineola is one of your big stations there is no reason more trains should stop there. As an example weekly from 6pm to 628 pm, 4 trains pass by Mineola from Jamaica and the first stop is Hicksville. I'm a monthly customer and it's really frustrating having to wait at Jamaica for over half hour for a train.