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Long Island Rail Road [LIRR]
Long Island Rail Road [LIRR] Customer Service Phone, Email, Contacts

Long Island Rail Road [LIRR]
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1.1 360 Reviews

Long Island Rail Road [LIRR] Complaints Summary

6 Resolved
352 Unresolved
Our verdict: If considering services from Long Island Rail Road [LIRR] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Long Island Rail Road [LIRR] reviews & complaints 360

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Newest Long Island Rail Road [LIRR] reviews & complaints

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J
8:33 am EST

Long Island Rail Road [LIRR] she threatened me to pay on the train.

LIRR Client, never treat the customer like that.

I am a monthly user for 6 years but I never have a happen in the morning.
Maybe I am an Asian girl and I can't speak English fluently.

Today I was so rush to take the train I didn't bring my wallet that belong to Monthly LIRR ticket. I bring another wallet one that has monthly tickets from july to October. Not November one.
but I didn't bring November monthly ticket today. I showed the tickets to her.
She said i "No."

I found out November receipt that I purchased. She said "No. Receipt is not approve anything."

I swear that I had November ticket! I had ticket from july to october and I have a receipt of November LIRR.

the guy who seat next to me, he wants to help me because I am swear that I have a ticket in my home.

He borrows his ticket just show her. I show her the ticket. she said the ticket is not yours. he just borrow you his ticket.

Okay. I understand. BUT SHE SAID I MUST PAY RIGHT NOW $16.00

YOU KNOW WHAT? I DIDN'T BRING WALLET TODAY. BUT SHE FORCE ME TO PAY RIGHT NOW! SHE SAID IF I CANNOT PAY RIGHT NOW, SHE CALLS POLICE.

THAT IS CRAZY. I am LIRR monthly users for 6 years. if I didn't bring wallet, they provide me with "a paper ticket" by mail. I said please give me a paper ticket. After I receive the paper ticket by mail, I will pay in post office.

BUT SHE SAID NO. PAY RIGHT NOW $16.00

I SWEAR I DIDN"T BRING MY WALLET! how can I pay? she said she is going to CALL OFFICE !

WHAT?

MAYBE I AM ASIAN GIRL. IF I AM WHITE, she is not going to treat me.

The guy who seat next to me, he borrows $20 to buy ticket.

I shared contact number with him. I will give the guy $20 by chase quick pay or zelle.

****** HER BADGE # 6550 (she said)
11/05/2018 8:07 Broad way - Pennstation

BUT I CAN'T BELIEVE HER. I'M SO SORRY BUT I TOOK A PICTURE TO APPROVE.

I BELIEVE THIS HAPPEN NEVER GONNA HAPPEN AGAIN.

I am so disappointed on LIRR SERVICE.

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I
5:31 pm EDT

Long Island Rail Road [LIRR] the conductor

The conductor started to check the tickets as soon as we left penn station 6:01pm not allowing riders a chance to download the tickets. Two of the riders had to purchase a ticket from her for $20 ( from penn to Hicksville) even though they had tickets that were being downloading. She was very unpleasant and unfair to the riders. It's extremely unfair to do this to the riders when the month is $297. She should have given a chance for the tickets to load on the phone. Why should riders have to pay double the price of the tickets. I have recently moved to Long Island and and very unhappy with the fact that I have to experience this in my way home. It's very unfortunate for conductors to behave in this manner.

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M
3:21 pm EDT

Long Island Rail Road [LIRR] 3:56 train to ronkonkoma from atlantic terminal

I arrived at the lobby of the station 3:54 and the train track was already taken off the Board. There were 4 of trying to see what track it was on but could not figure it out because the track had been removed. We went to 3 different tracks before we saw the train depart on Track 2. This could have been avoided if the train track assignments remained in the board until after the train departed.

When I arrived at the customer booth to inquire why the track assignment was taken off so early- Jeffrey indicates he had not taken it down early— when in fact he did. He then refused to give me his name but I saw it on his badge.

This ridiculous. Already the service is subpar and unreliable at best. I often have to wait in upwards of 30-45 minutes in between trains. This costs me both time and money. This was avoidable. The right thing is to keep track assignments visible until the train departs.

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4:17 pm EDT
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Long Island Rail Road [LIRR] train schedule change from montauk to jamaica

You have eliminated the 5:26 train from Montauk to Jamaica on Sundays. I have taken this train every weekend for over 10 years (sometimes it was the 5:33, sometimes it was the 5:35). This is a popular train and now we have leave MTK early or take the 7:33 and get to Manhattan after 10:30 at night.

Please reinstate the 5:26 train! It is seriously inconvenient and unfair to eliminate it. It is not just an in season timeframe - that would be the 4 pm ish or the 6 pm ish trains during the summer. This is a standard time frame.

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P
9:52 am EDT

Long Island Rail Road [LIRR] unreasonable service

7:24 out of mineola, Jamaica for the 7:41 connection to train to LIC (with stop at Hunterpoint Ave). 7:41 train is cancelled and the next to LIC is 8:11. A half hour wait is an unreasonable amount of time in the morning, and assumes that "8:11" will come in on time. Paid for E train. $260 Monthly LIRR tick should have been honored for subway. The delays, call it "equipment trouble, switch trouble, rain drops etc are occurring too frequently. The meet the manager program sounds good in the media but that's not ultimately what people want. On time or relatively close and when that is not possible do not cost the riders more money in addition to having already costed them time.

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L
11:39 am EDT

Long Island Rail Road [LIRR] conductors should observe and enforce this

I was on the 6:53 AM train to Atlantic Terminal and on the Jamaica stop ; This woman decides to take up 2 seats. One for herself and one for her bag-pack. Two riders wanted her to move her bag so they can sit and woman stated that she is on disability and had a hip surgery. The conductor walked by twice to check tickets and passed by her and did nothing. If this woman has a "disability" and needs to do this, then she needs to go sit on the disability section on one of the cars or sit on the seats behind the conductors booth. If she is going to sit on the 4 or 6 seat sections she should not be using one of the seats for her bag, there are luggage racks on the top and there is coat hangers to hang her bag-pack. This can not happen especially during rush hours. The conductors need to address this to anyone who do this and not just check tickets.

See Attachment and Photo.

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O
6:33 pm EDT

Long Island Rail Road [LIRR] columbus day holiday peak charge unfair and unjust

The LIRR has the audacity to charge its riders the extra peak fare up charge on Columbus day holiday what a disgrace. They are nothing short of deplorable in the way they have done such a deplorable manner to unsuspecting people who ride their trains on a National Holiday expecting to not be subject to peak up charges . Everyone needs to in a collaborative fashion form a community to exercise our rights to protest, complain, report and disparage the LIRR until they heed to the basic needs of their riders .

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2:34 pm EDT
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Long Island Rail Road [LIRR] babylon l.i. r.r. commuter's unable to have access to the rest room facilities :

The Babylon Long Island Rail Road commuter's are unable to have access to the restroom facilities at this location . Unfortunately the teller who is a woman entered the mens room a number of times while commuter's are in the facilities a homeless man was shaving the teller the woman l.i.r.r. teller became angry after the homeless man made a remark regarding the teller entering the mens room after the first time telling her that this is a mens rest room no women should enter the mens room that it's an invasion of privacy number one . Then she locked up the mens room after going into the mens room again the third time telling all commuter's to get out she's locking up the facility . The men's rest room has been locked up since 7:00 am to the present time today at 3:25 pm on a Saturday as a commuter myself I missed my train to penn station causing lateness to my job because I had to use a restroom out of the area then came back to find I missed my train all because this teller was being despiteful against the homeless community causing myself and other commuter's to suffer by not having access to the public restroom facilities at the babylon L.I.R.R.

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R
7:35 am EDT

Long Island Rail Road [LIRR] track for penn station bound train

I am so outraged. I missed my train this morning because the track going to Penn Station is on the other side from where everyone parks. It has always been on the side where everyone parks but now they changed it and it has been so long that they still haven't corrected it. This is ridiculous everyone seems to be missing the train cause of that. This needs to be changed cause it is not only annoying for everyone but very dangerous people are running a cross to run and catch the train to go to work while the train is coming. The lights are blinking bars are down and the people are running through. This can cause deaths at that if thu don't change it. Please have someone address this and change it cause now this is just to much!

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R
5:46 pm EDT

Long Island Rail Road [LIRR] service complaint

I am so upset and outraged by the LIRR service. Today I barely caught the 5:23 train from Atlantic Terminal to St. Albans. Only to get to St. Albans after numerous delays due to a stalled train at East New York. On top to the train being delayed, the doors did not open at my stop. No announcement was made or heard over the loud speaker and the conductor who checked my ticket didn't even mention that the doors would not open. When asking the conductor why an announcement was not made, she mentioned that maybe the PA does not work in the car I was in. I was even more outraged. Why are old trains still being used, if they are not fully functional. I had to get off the train 30 minutes from my home on a Friday evening, after a long stressful week. Getting home later than normal to my family and young children. This is horrible and I am so upset I don't know what else to do but write a complaint. This cannot continue...the MTA needs to do better. Everywhere you turn the service is horrible. The subways are horrible and the LIRR is horrible.

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I
11:25 am EDT

Long Island Rail Road [LIRR] 7:49 train to penn this morning

I commute everyday to work, I take Rosedale train to Penn daily and then take train down town to Fulton for work.
I tried the Atlantic Terminal Ticket to save money and to see how it works.
I bought it yesterday. This am when i woke up i rush to take my regular train that i normally take. I jump on the 7:49 express train to Penn, not realizing i was suppose to start a new route.
So when i show train guy ticket he said i could not use this on the train. I explained to him what happened and he said I need to pay $10.25 . I already had a weekly ticket, why would i need to pay full price, i would have at least to pay a step up charge, but he bullied me, to pay, for ticket standing over me, not understanding or not wanting to understand the situation. I take LIRR everyday, not only the train was super late, he could not even be sensitive to fact i already paid for my weekly ticket.. I dont think it was right, i had to pay full fare for this. I felt really bullied and did not want to make a scene like i didn't have $10.25 to pay which im sure that probably what he thought. Very upsetting to get treat like this, LIRR service although is much need much service has be sub par, and to have workers with that type of non compassion on non common sense or non common courtesy.

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2:48 pm EDT
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Long Island Rail Road [LIRR] overcharged

I told the conductor that I wanted a one way senior ticket to Patchogue from Penn Station. He charged me for a regular ticket with the penalty for buying on the train. There was no noise and I spoke clearly but he apparently was not paying attention. I would like a refund to my credit card. This isn't fair and, as a person on a fixed income, it is a lot extra.

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iris kelly
, US
Oct 02, 2019 8:48 am EDT
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I agree with you on that one. I'm coming from bay shore to Jamaica station they have nerve to charge us peak price. I take the 6:26am train towards Long Island City with the next stop to Jamaica they are charging $15.25 peak I feel as though they can charge less I can see if I was gong to Penn Station where I would be getting off the Long Island City train and transfer to the Penn station in Jamaica In my case I'm not even going there.

Sincerely,

iris Kelly

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B
5:36 am EDT

Long Island Rail Road [LIRR] monthly tickets

I recently purchased my September monthly early in the LDW holiday because I wouldn't be able to get it later. Upon traveling on the train that Friday, August 31st, I was not allowed to "use" it yet because it wasn't September. For $300 a month, I should be able to use my monthly 1 DAY before the month begins. This is outrageous and ridiculous for the amount of money commuters pay a month for terrible service. Not only did I try to fight back, because this is absurd, but the conductor got rude with me in the process. Your service and policies must change to accommodate your middle class patrons. I had to buy a peak ticket out of pocket when I already purchased, my once again, $300 monthly. Make some changes, no ones riding this train for leisure at 7AM.

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5:21 pm EDT
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Long Island Rail Road [LIRR] no ac in train car

I am on the Ronkonkoma line, 5:41pm train. There are cars without AC. Car number 7733 and car 7734. The heat index is over 100. It is NOT ACCEPTABLE the LIRR put this into service. Now you wonder why people are disgusted with he service?

Now I am advised my complaint is to short and probably will not get reviewed. Are you kidding me. This is a joke. Writing this complaint in a car that is 90 degrees

Email address [protected]@aol.com

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7:12 am EDT

Long Island Rail Road [LIRR] employee driving yellow truck #58m

on August 24, 2018, at approximately 7am, heading northbound on the van wyck expressway (at the Jamaica ave entrance) one of the yellow LIRR box type truck barreled onto the expressway nearly hitting my car making me slam on my brakes, and others behind me. I immediately honked my horn, rightfully so, your employee slammed on his brakes nearly causing another accident and then would not move his vehicle because he was annoyed that I and others were pissed off at what he did. This was bad enough what he did but what upset ME most of all was he saw that I was a female so he started making lude and inappropriate gestures at me. This is extremely upsetting that the LIRR hires and allows employees to do such things. I would expect that you take some sort of action on this employee. Pls. advise

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11:17 am EDT

Long Island Rail Road [LIRR] station safety/ flushing main st

On Saturday, August 18, 2018 I walked to the Flushing/Main St station to obtain a ticket for the 7:05a train. Upon arrival I found it somewhat difficult to use the machines because the areas surrounding the vending machines on both sides of the station (there are only two machines) were occupied by homeless, one of which had a huge cart with garbage in it parked right in front of the vending machine. These individuals were also blocking the elevators on both sides (entrances to platforms A and B).

This station is still undergoing renovations and I know for fact that there were people living under the tracks at one point before they started the work. It seems like there will be other little stores to open once the work is complete. Homeless finding refuge under the canopy does not work for the riders at this station, ESPECIALLY when arriving during the early morning hours (5-7a) or late night, as it becomes a safety issue of getting mugged or otherwise, particularly for females.

I personally love the renovation but had to reach out with this concern as I had walked from the 7-train to take LIRR because there were a group of homeless men that came onto the subway; again at that hour of the day not acceptable or safe. My hopes is hat there can be some instituted regulation so the riders of LIRR here can feel safe and not feel taken advantage of with the care prices we pay to ride. We should not have to contend with this issue. Sorry!

Best,
Dawn M Speller

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4:12 pm EDT
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Long Island Rail Road [LIRR] lirr delay

8/7 tuesday
i got home 123:0am of 8/08am at carle place area.
The train was backed to jamaica(left 07:54penn on 8/07) and diverted t
o south linee(babylon area) which was not explained clearly.
Also sound of speaker was unclear and low,
has to speak loud!
if we understood clearly, some of us never took this train and could have got off at jamaica
also stuck at babylon over 30minues,
whole trip was slow.
We knew weather condition, but need to know details.
We are paying customer.
That why lirr gets bad, worst reputations.

Since we got new preside, mr eng who is asian,
we expect a lot.

This is ridiculous
lirr should have given us compensation.

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9:11 am EDT

Long Island Rail Road [LIRR] railroad crossing

Railroad crossing on Islip Ave(Rte 111) Brentwood south of Suffolk ave causing heavy traffic delays for past few weeks. I have been driving this route to work for almost 20 years. Gates always came down at approximately 6:56 A.M. About a month ago after work was performed the gates started coming down 5 or 6 minutes earlier for same train to pass. This is causing traffic to be backed up north and south on very busy road(111). This really needs to be fixed back to the way it was before work was done.

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8:54 am EDT

Long Island Rail Road [LIRR] unsatisfied commuter

To whom it may concern,

I have been a commuter holding a monthly ticket from Ronkonkoma to Woodside for over 2 years now. Ask me if I would recommend the LIRR for other commuters...my answer would be 100% absolutely not. I would consider my commute a very abusive relationship with the LIRR. Every month, or this week for example, every single DAY, I am extremely stressed out trying to figure out how I could possibly make it to work on time, and failing each time. And yet, each month I think, "this month will be better, the train is much easier than sitting in traffic" and I spend another almost $400 to be let down again and again. 4 days this week alone my pay was docked because of my tardiness which was at no fault of my own. Twice this week I arrived at the Ronkonkoma station more than 30 minutes early to take an earlier train and make it to work on time. Jokes on me, I was still late to work both times. It is unbelievably frustrating to commute at the mercy of the railroad. For $391 this is the service I receive: late trains, trains that never come at all, trains that smell disgusting or are littered with garbage, and "quiet cars" which are complete BS because no LIRR worker in my experience has ever enforced the rule. I absolutely despise the LIRR and how corrupt and inefficient you are as a whole. Per usual, thanks for nothing.

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9:09 am EDT

Long Island Rail Road [LIRR] bags/luggage on seats / conductors saying nothing in addition to massive delays and no ac in cars - really?

I've been a mail and ride customer of the LIRR for 15 years now - Long Beach Line - and before anyone responds negatively to my comment - let me be clear, NO, I do not expect a limo or spa treatment on the train as someone else commented to another person's complaint about people putting their bags and/or luggage on the seats preventing others from sitting down on a crowded train.

For the amount of money I pay to ride this train monthly what I do expect is a seat - especially when it's available but being taken by someone's luggage. And when you politely ask them to move it- THEY have the nerve to get annoyed and give you attitude which then causes a problem and/or an argument. Not trying to hear that at 7:25am in the morning before I even get to the office.

My point - just like others have mentioned is that there's always an announcement being made about "please be courteous and not put your bags or your feet on the seats" yet the conductors walk by, SEE this, punch the person's tickets before the train gets into other stations but yet says nothing.

This is a problem - it's got to stop! NO one should have to stand (unless by choice) when there are plenty of seats on the train nor should you have to get into nasty, vicious arguments about why someone's bag or luggage doesn't belong on that seat - if you're going to reimburse me for my ticket into the office for the day so your bag can be "comfortable" then we have a deal - if not, then the conductors who are walking around making sure everyone has a valid ticket should tell those customers to MOVE THEIR DAMN BAGS!

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Long Island Rail Road [LIRR] In-depth Review

Service Reliability:

Punctuality and On-Time Performance: The Long Island Rail Road (LIRR) is known for its punctuality and on-time performance. Trains generally adhere to their schedules, ensuring that passengers can rely on the LIRR for timely transportation.

Frequency of Delays and Cancellations: While occasional delays and cancellations may occur due to unforeseen circumstances, the LIRR strives to minimize disruptions to its service. Passengers can expect a relatively low frequency of delays and cancellations.

Response to Service Disruptions: In the event of service disruptions, the LIRR is proactive in providing updates and alternative transportation options to affected passengers. The staff is trained to handle such situations efficiently, ensuring minimal inconvenience to commuters.

Customer Service:

Accessibility and Availability of Customer Support: The LIRR offers accessible customer support through various channels, including phone, email, and in-person assistance at stations. The customer support team is readily available to address any queries or concerns.

Responsiveness to Queries and Complaints: The LIRR demonstrates a high level of responsiveness to passenger queries and complaints. They strive to address customer concerns promptly and effectively, ensuring a satisfactory resolution.

Assistance for Passengers with Special Needs: Passengers with special needs receive commendable assistance from the LIRR. The staff is trained to provide support and accommodations to passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Ticketing and Fare Options:

Range of Ticketing Options: The LIRR offers a wide range of ticketing options to cater to different travel needs. Passengers can choose from single, monthly, and annual tickets, providing flexibility and convenience.

Ease of Purchasing Tickets: Purchasing tickets for the LIRR is a hassle-free process. Passengers can conveniently buy tickets online, through mobile apps, or at ticket machines located at stations.

Clarity and Transparency of Fare Structure: The LIRR maintains a clear and transparent fare structure, ensuring that passengers understand the cost of their travel. Fare information is readily available, allowing passengers to make informed decisions.

Train Comfort and Amenities:

Cleanliness and Maintenance of Trains: The LIRR maintains a high standard of cleanliness and maintenance for its trains. Passengers can expect clean and well-maintained train cars, ensuring a pleasant journey.

Comfort of Seating and Adequate Space: The seating on LIRR trains is comfortable, providing passengers with a relaxing travel experience. There is also adequate space for passengers to move around and store their belongings.

Availability of Amenities: The LIRR understands the importance of amenities for passenger comfort. Trains are equipped with amenities such as restrooms, Wi-Fi, and power outlets, enhancing the overall travel experience.

Safety and Security:

Implementation of Safety Measures: The LIRR prioritizes passenger safety by implementing various safety measures. Emergency exits and fire safety protocols are in place to ensure the well-being of passengers in case of emergencies.

Security Measures: The LIRR maintains a secure environment for passengers through the presence of staff and surveillance systems. Passengers can travel with peace of mind, knowing that their safety is a top priority.

Communication of Safety Instructions and Procedures: The LIRR effectively communicates safety instructions and procedures to passengers. Clear signage and announcements are provided, ensuring that passengers are aware of safety protocols and can navigate the trains and stations safely.

Accessibility and Infrastructure:

Availability of Stations and Accessibility for People with Disabilities: The LIRR ensures that its stations are accessible to people with disabilities. Elevators, ramps, and other accessibility features are available, allowing all passengers to easily navigate the stations.

Condition and Maintenance of Stations and Platforms: The LIRR maintains its stations and platforms in good condition. Regular maintenance is conducted to ensure a safe and comfortable environment for passengers.

Signage and Information for Navigation: The LIRR provides clear signage and information throughout its stations to assist passengers in navigation. Passengers can easily find their way around the stations, ensuring a smooth travel experience.

Route Coverage and Connectivity:

Extent of Coverage in Long Island and Surrounding Areas: The LIRR offers extensive coverage in Long Island and its surrounding areas. Passengers can conveniently travel to various destinations within the region using the LIRR.

Frequency and Availability of Trains on Different Routes: The LIRR operates trains with a good frequency and availability on different routes. Passengers can expect regular train services, allowing for flexible travel plans.

Connectivity with Other Modes of Transportation: The LIRR provides seamless connectivity with other modes of transportation, such as buses and ferries. Passengers can easily transfer between different modes of transport, enhancing the overall travel experience.

Value for Money:

Affordability of Tickets in Comparison to Service Quality: The LIRR offers tickets at a reasonable price, considering the quality of service provided. Passengers can enjoy a comfortable and reliable travel experience without breaking the bank.

Availability of Discounts and Promotions: The LIRR frequently offers discounts and promotions, providing passengers with opportunities to save on their travel expenses. Passengers can take advantage of these offers to further enhance the value for money.

Overall Satisfaction with the Value Received: Passengers generally express high levels of satisfaction with the value they receive from the LIRR. The combination of reliable service, comfortable travel, and reasonable prices contributes to a positive overall experience.

Environmental Impact:

Efforts towards Sustainability and Reducing Carbon Footprint: The LIRR demonstrates a commitment to sustainability by implementing initiatives to reduce its carbon footprint. Efforts such as energy-efficient practices and the use of renewable energy sources contribute to a greener transportation system.

Use of Renewable Energy Sources: The LIRR actively incorporates renewable energy sources into its operations. This helps reduce reliance on fossil fuels and promotes a more environmentally friendly mode of transportation.

Initiatives for Waste Management and Recycling: The LIRR implements waste management and recycling initiatives to minimize its environmental impact. Proper disposal and recycling practices are encouraged throughout the system, promoting a cleaner and greener environment.

Overall User Experience:

Overall Satisfaction with the Service: Passengers generally express high levels of satisfaction with the LIRR's service. The combination of reliable and punctual trains, helpful staff, and comfortable amenities contributes to a positive overall user experience.

Likelihood of Recommending the LIRR to Others: Many passengers are likely to recommend the LIRR to others due to its reliable service, convenient ticketing options, and overall positive travel experience. The LIRR is often regarded as a trustworthy transportation choice.

Areas for Improvement and Suggestions for Enhancements: While the LIRR provides a commendable service, there is always room for improvement. Some passengers suggest enhancing communication during service disruptions and further expanding the availability of amenities, such as Wi-Fi, on trains.

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Contact Long Island Rail Road [LIRR] customer service

Phone numbers

511 +1 (718) 217-5477

Website

new.mta.info

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