London Weight Management — refused refund of unused service by ioi mall, london weight managemnt
REFUSED REFUND OF UNUSED SERVICE BY IOI MALL, LONDON WEIGHT MANAGEMNT. The company refused to refund unused service where my skin was aggravated after used of their sliming service.
Immediately after the 1 time trial promotion on 24th February 2012; I was pushed to purchase a sliming package cost RM 1, 900 from London Weight Management on the same day. Before the trial session, I did disclose of my sensitive skin condition and the consultant Ms. Wynn still insist that their product is natural and will not cause aggravation to my sensitive skin. My customer ID is CIP6300
The package consist of 5 sessions of sliming service, after using it for 1 time (on 19th March 2012) and my face and body encountered serious skin itchiness and infection on my face on the next day.
I was under doctor medication and treatment after which and was advised not to continue such sliming services as it may continue to worsen my sensitive skin conditions.
I requested for refund of the unused service via letter dated 21 March 2012. Originally, the company said they did not received such letter even though it was verbal confirmed by their staff on 21st March 2012. After several follow up action, the refund request was rejected by the said company verbally today. The reason given by the company (by Ms Winnie - Regional Manager, h/phone [protected]) was that they had ordered the stock and the stock was tailor make to suit each customer condition. I am unable to accept such reason, as earlier they advised me to change the unused service to their standard consumerable products. If they are able to exchange the unused service for standard product, there is no reason for them to refund the unused service. The package that I signed up is their standard package of going thru "steam room" and "hot blanket" with some sliming solutions apply on my body. If the chemical use in applying to my body is so called "tailor make" for me then, how about those refund of unused "steam room" and "hot blanket" services?
I requested for their letter of such rejection and they are in the process of preparing it.
I would like to seek your advice and opinion on my situation on how do I able to get back the unused service money. Thank you.