Live Nation
reviews and complaints

I ordered a Bob Seger Final Tour shirt on october 7, 2019. My card was charged on October 8, 2019. I still have not received my shirt a WHOLE MONTH LATER!

I was replied to November 1, 2019 from Julie saying, "Thank you for choosing Live Nation Merchandise. What is your order number? If you have any further questions or concerns, feel free to contact us."

I would NOT RECOMMEND using Live Nation Merchandise! I want my product or my money back!

- Paid in Full Oct 4
- Order acknowledged Oct 4 from Maroon 5 @lnmerch.com via shopify.com
- said "we're getting your order ready to be shipped. We will notify you when it has been sent."
- Shipping method Standard Shipping (7-10 days)
- Customer sent email on Oct 18 - 14 DAYS LATER
- Standard auto response: Oct 21
"Hello,
Thank you for choosing Live Nation Merchandise. Thank you for your recent purchase. Unfortunately, we regret to inform you that your order is experiencing productions delays. We are diligently working to get your order shipped as soon as possible. You will receive an email notification as soon as the product is packaged and ready to ship out.
Your patience and understanding in this matter are greatly appreciated, and we apologize for any inconvenience. If you have any further questions or concerns, please feel free to contact us.
If you have any further questions or concerns, feel free to contact us.
Sincerely,
LaToya
Live Nation Merchandise Customer Service

I ordered over $200 of mac miller merch september 4th... And I haven't received a single email. Just the confirmation that I paid for it. So i'm out $200 for nothing. Ship the stuff I paid for otherwise this is illegal
I called live nation and sent me to live nation merch who said the only way to contact the people who ship my items is thru email... And those people haven't responded in over a month now. This is bs

I ordered a Happiness Begins long sleeve t-shirt in June, and later I come to find that the order had A) been canceled and B) I wasn't notified until about 3 months later. This was upsetting for multiple reasons, I wish I would have been notified sooner so I could either buy a different shirt or just forget the incident as a whole. I would like a refund or a different item free of charge.

I ordered a shirt from Miley Cyrus website Sep.1st and it charged my credit card right away and sent me a confirmation email that said a tracking number for my order would be sent soon after...2 and a half weeks later and I still don't even have a tracking number! I submitted a ticket through her website complaining about this 4 days ago and got an email back immediately saying a human representative would contact me shortly...never happened. I then called the only customer service number I could find on the internet only to connect with a rep. from Virgina saying that Miley Cyrus is through Libe Nation in California which has no representatives via phone and that I just had to wait and see. I wouldn't even know how to try and get a refund if I wanted. Just forty dollars out the window for nothing. I hate Live Nation, as a company they are TRASH. You'll never catch me ordering from them again.

I will never buy from this business again. I ordered my Shirt from this site at the beginning of August with the promise that it would be delivered in 5 to 10 business days, well it took 26 days to ship, but of course charged my credit card right away. I'm glad I ordered my shirt well in advance of the concert or I wouldn't have gotten it in time due to their lies about the shipping date.

We purchased a premier parking pass for Jason Aldean concert on August 8. We got there 15 minutes into the first opener due to traffic at the venue, only to be told when we arrived at the parking lot it was full . There is no reason to spend $40 to get turned away as we were and several others . Blossom is a large venue and difficult to get in and out of, Live Nation should not sell parking passes they cannot honor . I expect a full refund

I order from janet jackson live nation store and her items are being poorly shipped..I have complained about this before and now i dont want to order anymore..I got thr metamorphosis book with the cover severely damaged and box all torn.Now mind you this vook cost 150.00.I have also ordered t shirts and posters and they just get thrown in thr box no wrap and posters bent..If someone could please get back to me about this problem
Thank you
Sarah Demers

I bought a meet and greet VIP package from these these ripoffs for $99, naturally assuming a ticket would be included and even a good seat up close to the band. I later find out as the concert approaches that I don't have a ticket to the concert only the meet and greet.. I told them I could not afford another hundred dollars for a concert ticket and I would rather had a concert ticket for $99 than the stupid meet and greet. I contacted them and ask for a refund twice and they declined it, saying they were right in their misleading promo. Hoping they get the karma, they had coming real soon. Joe

We were really disappointed about the poor sound quality having spent £99.90 per ticket (2tickets). We could not hear what fleetwood mac were saying and sound was tinny and faded in and out with quite a poor view too we didnt even know harry styles made an apperance! BLOCK 552 row 30 seats 362/3.

This is a band we have followed for many years and we feel the band and audience were let down. We have never complained about a concert before but feel let down on this occasion and feel we should be compensated.

Now been 3 freaking weeks. was told my two items were finally going to be shipped and arriving by 8pm today (friday june 28th) via 2 different updates and what did I get instead not a thing! I got nothing but sorry your stuff was shipped later than expected. to make up for the delay we will refund your money fully and send you a western stars cover poster. idk if that delay means I won't be getting what I frickin preordered back in april or not or if I will be getting my order eventually free of all charges and a cover poster as well with it or what. but if it means no order just a cover poster thats bs. if it means getting my things eventually and a poster its nice and all but still bs

Live Nation is somehow lending their name and operational process to the merchandise ordering for www.brucespringsteen.net and likely many other artists.
Unfortunately, Live Nation makes it next to impossible to contact them when orders are late, back ordered or not able to be fulfilled at all - which is a common occurrence.
You order from the artist's website, you get an automated email confirming your order from Live Nation, but on that email, Live Nation provides NO INFORMATION as to how to contact them - just a physical address in San Francisco and nothing is clickable. They essentially DO NOT WANT TO BE FOUND or HELD ACCOUNTABLE. If you do get someone at Live Nation on the phone, they tell you that they don't "do" the merchandise, it's FanFire or Music Today or some other small third party actually handling your order. This is utterly unconscionable for an e-commerce vendor in today's world where customer service is non negotiable - businesses sink or swim based on how they treat customers. And Live Nation might as well be at the bottom of the ocean based on this totally shady setup. Hope the artists get wise and find another way to sell to their fans because LN is not doing them any favors.

My friend and I paid a considerable amount of money £345.00 each for tickets for fleetwood mac. The pretenders were on first which were great. When Fleetwood Mac came in the sound was terrible ! Very echoey and could hardly make out the words or the music. Having seen this group before 4 times I have never experienced anything so bad as Wembley. It was appalling and feel we gave completely wasted our money.

I brought 4 tickets costing nearly £700 for Fleetwood Mac at Wembley stadium Sunday 16 June 2019 the sound was so bad the reverberation and echo was like torture, , sound might be subjective to different people but this was a huge fault with the sound engineers and or the equipment some parts of the stadium had a good night but other parts people were walking out it was so bad, , we were 122 row 27 seat 295, 6, 7, 8...the sound was horrendous, , , , a refund is needed,

I preordered the new bruce springsteen western stars cd-tshirt bundle on april 26, 2019 and expectex it on the original day it came out which was june 14th and got told it would be delayed and arrive early this week (week of june 17th) and still have not gotten my stuff. Wtf?! Give me my [censored]ing stuff [censored] then go [censored] yourselves live nation! I want my cd and shirt now and in excellent condition 😡😡😡😡😡😡

We had seats 66 and 67 block 105 row 7. The sound quality was unbearable- it was impossible to make out individual instruments and vocals. We moved as much as we could but no better in our area. At times it was impossible to tell what song was being played. Same with the Pretenders support act. £155 a ticket plus travel and accommodation. Awful and inexcusable

We had 3 tickets for both nights of Dead & Co. at the Gorge June 7-8, 2019. On June 7 first it took us 2 hours to get into the parking/camping lot. We got to the gates to go in at 6:15 (show start time 7:00) and we did not get in until about 8:30. We missed almost the entire first set due to a terrible set up with the lines and security. We would like a refund for our tickets on June 7 as we didn't get to see the entire show due to lack of organization and enough people working the gates.

The event and venue was overbooked to the point that I almost missed the show. I was not able to park until almost 8:30 after being at the venue at 5 pm and parking being a major problem. Then getting through the gates made me miss all of the opening acts due to the parking and venue situation. I would like a refund for this as I was unable to attend and enjoy an event I paid for due to the mismanagement of Live Nation

The time it took to get into the venue, the gorge, on june 8, 2019 was out of control! We were packed into a large line 8 across and thousands long for hours! This resulted in not getting in until after the concert started and we had reserved seats! Of course from your perspective, you've already received the ticket money, so what do you care if customers can't get in? Right? The people working the security line were rude and uncaring. We will never go to the gorge again and we'll be discouraging others from going too. Terry sloan east wenatchee, wa.

We purchased VIP/Premium parking for the Jimmy Buffet concert at Dos Equis Pavilion in Dallas on 6/8/19. There were no restrooms or portable restrooms available for the patrons who paid for VIP parking. Tailgating was allowed for this event with the gates opening at 0900 for this event. It is a inhuman what your company did to prepare for this event with people having to urinate in public. Some people were lucky enough to buy their own portable restroom paying $100 from a truck that was driving around but there was not near enough to go around leaving hundreds and hundreds of people with nowhere to use the restroom. I feel everyone should be refunded who paid for the VIP tickets. This should not be allowed for a company as big as Live Nation not to properly prepare for an event this size with no public portable restrooms especially if you pay so much money for VIP/Premium parking there should be adequate facilities to meet the public needs. My name is Cheryl Quattrin and my phone number is [protected].