The complaint has been investigated and
resolved to the customer's satisfactionResolved LinerWorld — Liner
resolved to the customer's satisfaction
I installed my liner Sunday when the temperature was 82° and bright sunshine, fill the liner about halfway up and then turn the water off. Tuesday I went out to finish filling it and noticed a rip at the top where the liner folds over, this rip was not there Sunday at installation time it was not there Monday.
To me it looks like a stretch tear, I am now waiting to see if it tears in any other spots before I finish filling the pool up and have to drain 15, 000 gallons of water.
I sent an email to support along with pictures and immediately received a reply that said sorry we can't do nothing about this, yes I would like something done, no I don't expect a new liner but I do expect support, maybe in the form of patches or something else being as I do not believe this is my fault and that it is a manufactures defect. As in my fault I mean this tear did not appear until two days after water was put in.
I have an 8 inch overhang on the pool all the way around, I used a transit to make sure that the sand was level all the way around the pool and then I installed a Styrofoam cove, so the pool floor is level all the way around, there were no cuts, or sharp points on any part of the pool wall where this tear happened at.
The complaint has been investigated and resolved to the customer's satisfaction.