Light In The Box’s earns a 2.2-star rating from 3 reviews and 882 complaints, showing that the majority of online shoppers are somewhat dissatisfied with their purchases.
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Replied
don't ever deal with this company if you actually want to get what you paid for
I spent $240 on shoes- ordering 6 pairs in the one size. They arrived promptly about 2 weeks later- beautifully made but all in different sizes. Of the 6 only two were actually close to size. When I contacted the customer service they asked me to photograph the shoes with my feet in them (that was a sight let me tell you) so I did- 4 pairs of shoes with my heels hanging over the edge of the shoe.
After waiting almost a business day to get a return from the email I sent (in immediate response to theirs) they admitted error and gave me 4 options. I chose the option of compensation (half the amount of the shoes I purchased) and renegotiated the price - stll out of pocket. They then tried to reword it so I would not receive a refund, rather a store credit or coupon -which will never include postage. I have refused this version of the option and am still waiting on a reply which. after reading all the blogs here, Im thinking will probably not happen.
I paid through credit card as they did not offer the option of paypal- my huge mistake and one I will never make again. NEVER deal with this company if you cant pay through paypal- in fact dont ever deal with this company if you actually want to get what you paid for.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for shopping with us and telling us about your experience. Let me follow up with you via email about your request for refund. In the meantime, please send me the order number to feedback@lightinthebox.com for me to open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center .
Thank you,
Angelie/LightInTheBox
Replied
scam tactic to avoid refund for return
I ordered a dress from them and after good communication throughout the process and while waiting - it was late but they offered a partial refund for this as compensation - I was not happy with the dress as it was much bigger than expected. Instead of 33 1/2 inches around the bust this was around 35 inches, it was huge and could not be altered because of the built in bra, it also had fabric bulging inaesthetically instead of the draping on the original model and the strap on one shoulder was much wider at the base making it really unflattering. But worst of all, the underneath fabric was a shiny polyester-like material which looked cheap and tacky in flash photography which made it impossible for me to wear at my event. After numerous emails and persistence on my part, I returned the dress accordingly for a full refund.
The reply from Customer Sv was that they 'tested' it and measured it and it was fine so they cannot give me a full refund. As I had said in my previous emails, the dress size - which I have also tried on and measured several times and have photos to prove this - was not the only reason of my disappointment with the dress.
I could not have worn this dress even if it was the correct size because the underneath fabric was shiny in flash photography and looked like a Christmas light, reason which I have mentioned again and again. I would also like to point out that the photo on the website did not show the dress as having this cheap tacky shiny underfabric but it showed it in a soft delicate pastel, effect which is completely lost in flash photography - which there would have been plenty of at the event I needed it for.
I am profoundly disappointed with this tactic, I sent the dress specifically for a full refund, not for them to 'test' it and say whatever they want now that they have it and it's sort of my word against them. This was a lot of money for a dress that did not match the standard shown and modelled on your website, leaving aside the matter of the sizing.
I was so excited and pleased with the decision of ordering this dress and it has turned into a complete nightmare. I would not order from them again, really difficult to deal with and a waste of significant money.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry you got the wrong size of the dress you ordered and it came with other issues. Please send me the order number to feedback@lightinthebox.com for me to follow up on you refund. Thank you for your patience and understanding.
Sincerely,
Angelie
LightInTheBox
Replied
terrible return/refund policy
I did not read the fine lines in the return policy...lesson learned. Be warned that if you order a pair of shoes or clothing item in your size, but it doesn't fit well or you aren't satisfied with the quality, they do not accept refunds. Here is their return policy from the website:
Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
I bought 2 pairs of white heels to go with my wedding dress, hoping at least one would fit. I am either a European shoe size 38 or 39, depending on the brand. The 2 pairs of shoes arrived (and they are beautiful, well-made shoes). Unfortunately, both were too big (one pair was so wide, it looks like it was custom made for a woman with huge, 4-inch wide feet). I decided to return both pairs and try my luck in the stores here in town. When I requested a return authorization number, they refused, but said if they shipped the wrong size I could send photos of my feet and the shoes to prove they made a mistake in the production of the shoes. So now I have $140 worth of shoes I cannot wear. Do not buy anything from this website!
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry to hear you received a wrong size for the shoes you ordered. It is our primary concern to provide the best customer service that's why on my end, I will seek help for the necessary solution to the situation. For me to do it, please send me the order number to feedback@lightinthebox.com. Thank you for your patience and understanding.
Sincerely,
Angelie
LightInTheBox
Don’t use this company. I ordered a shirt which looked really cool. When it arrived it looks nothing like the item I ordered. Different colour, cheap 80’s style satin I would be caught dead wearing.
So I thought I’d set up a return as k can prove from the pictures it is advertise misleadingly but hey ho, I cant even click return without having to download an app for a company I am never going to use again.
I have made a complaint via PayPal in the hope they can sort it for me. Finger crossed.
This is an awful company! Ordered a ddress which arrived. It was so cheaply made the seams were not even straight some of the sequins were lose, had , awful fit, cheap
Terrible company the advertised items are nothing like the picture or as described, Absolute waste of money. I have had to pay delivery charge for this rubbish and to return it they will only provide a return address to Asia. The cost of postage would be more than the items. PayPal should not deal with them as they will not step into refund as they say the item has to be returned even tho its too Asia. I'm fuming.please don't waste your money with there landfil rubbish and shop where accept uk returns. I've been stung with another item on ebay with a dress that came to fit a small child instead of a grown woman, they are pulling the same return scam and ebay or PayPal are washing there hands of it.
Absolutely terrible company do not buy anything from here. Postage is nearly as much as order. Quality of items is nothing like pictures or as described. They will not provide return postage or UK address. The return address I got was for somewhere in Asia that would have put me out of pocket not only for the delivery postage but for the Asia return postage. So I'm now nearly £80 out of pocket with items that are only fit for landfill
I've had the opposite experience. I go to a order, click on it, select contact support, remember, time zone difference... You can complain they didn't answer you back right away, they're in China. You work 24/7? Explain what I need done, it takes over 24 hours. Buying off of them, you get what you pay for. This isn't high grade merchandise. Sizes? Every vendor has different sizes. Look at bust. Bust also means gut. I can order a 3xl that's a 52" bust where another vendor is a 48". You know your size, click on size guide. Make sure it's big enough. Use paypal. You know your bust size, order it accordingly, if customer support gives you a hard time, dispute it with paypal. Their supposed to protect you. Good luck.. I've bought jackets for $6.60. https://www.lightinthebox.com/en/p/men-s-hoodie-full-zip-hoodie-blue-brown-gray-hooded-color-block-sports-outdoor-sports-streetwear-hot-stamping-fleece-basic-casual-thin-fleece-winter-c_p9371810.html. They said it was worth $60. Maybe $25. $15. What you see, isn't what you expect. It's lower grade quality. I'm waithing for a final determination until I get https://www.lightinthebox.com/en/p/mens-fleece-ski-jacket-coat-plus-size-winter-mountain-waterproof-windproof-jacket-snowboard-jackets-snowboarding-jacket_p8219363.html. Normally $130 jacket. I've been happy and also disappointed. Well see on this order.
It seems I have also been caught out by the returns policy. As this is purported to be a UK subsidiary I fail to understand why a shipping fee of 10 to 40 us dollars would be charged for shipping back to origin (ASIA). As it is I now have garments that bear no resemblance to a UK medium and am told that it is far easier to keep the items than return and I can have a 10% discount on items for future orders (which I won't be making) Avoid this website at all costs. Of which it appears are quite considerable.
I have been trying to cancel my order before its shipped to my address, I have been trying for over an hour to no avail. I'm sure once it's shipped then they will say you have to return it and have to pay for the return ,not impressed with this business at all !
Please contact me at vickyduplessis30@gmail.com, I bought 2 dresses, paid for it, but decided to cancel the order. I would like my money to be refunded back to me. Please email me directly.
This company has NO IDEA of Customer service! I have ordered and paid for an item which has not been delivered. I have asked for a refund and they insist it is being redelivered. They DO NOT RESPOND to emails or requests! CROOKS!
I ordered a dress on the 25th of November but somehow it didn’t get processed despite being charged for it already. I don’t even know where to complain to get a refund.
Replied
dress
i ordered a dress on light in the box site for my sons wedding used money i saved up received dress 2 weeks ago but did not fit stitching very poor and dress looked cheap paid 180 pounds for a dress i cannot wear informed light in the box of this and they asked me to take photos of dress and email them back to them done as they asked and they came back and said i had 4 options to send dress back with full refund, have a 80 dollar refund to have the dress made bigger!, return the the dress and they would do alterations, or return dress and order a different dress of my choosing went for option 1 and asked for advice to return and packing details
now have no access to my orders cannot get web page up as not available again nothing wrong on my side daughter has tried on her computer as well DO NOT BUY OFF THIS SITE WILL HAVE GOODS BUT R RUBBISH GOODS will inform everyone i meet of this scam site and will report to google and other on internet
The complaint has been investigated and resolved to the customer's satisfaction.
My apologies for the inconvenience you have experienced while shopping with us. Please send me the order number to angelie@lightinthebox.com for me to follow up on the refund. Thank you for your patience.
All the best,
Angelie
Light In The Box
I have purchased many items from light in the box and have had no problems at all. Items were awsome (two dresses)and fit well. I have also ordered drapes and shoes and very pleased with both. They all arrived quickly, 3 days, and in very good shape.
Replied
fraudulent return policy
Light in The Box has a fraudulent return policy. Do not purchase anything from them! I adhered to their terms of returning merchandise exactly: I returned a $200 dress in perfect order with tags and reported to them within 48 hours my intent to return the dress and the reasons: it not only did not fit well but was poorly made, with sequins falling off upon arrival etc. After nearly 7 weeks of waiting for them to receive the dress, the company finally informed me that it could only refund me 50% of what I paid because they had measured it against their model and it complied with the model measurements! Since this is a Chinese company and you can only send them emails regarding customer service issues, I would advise against having anything to do with them. Buy American.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry to hear you got the wrong size for the dress you ordered and was unpleased with the quality. I understand your concern on the refund but rest assured that I will follow up that request. For me to do it, please send me your order number at Angelie@lightinthebox.com. I'm hoping that this will be resolved soon.
We will then get back to you for update. Thank you for your patience.
All the best,
Light In The Box
I also have had an AWFUL experience with Light in the Box. I will spread the word to avoid ordering from this company. They have been hugely unresponsive to my request for a refund. Once I realized the dress would not arrive in time, I asked to cancel the order and get a full refund. The dress was just shipped today, the day it was needed. Based on the comments I'm now seeing, I fear the quality will be very substandard. I will never buy directly from China again.
Hello, next timrdde, you should purchase your dress from Peridrdess. I ordered the wedding from Peridress mainly for the guaranteed quality and best prices. It is an online dress shop with seven years history, I just told myself I should do the choice in the seas of different styles and designs, whose price framework is 100$~500$. I received the package in 6 weeks afterwards the order was placed online. I was timely informed where the step was during the order procedure and dress manufacture. Everything went smooth.I tried on the dress to find what it looks like. Absolutely beautiful and perfect fits, especially of the costume jacket, I couldn’t cheat myself to say! The shopping experience shew me more trust in online dress shops! I will be back soon for another evening dress should be prepared in one month! So you can't miss Peridress.
I also have purchased my wedding dress from Peridress. The dress arrived in time. And fit me perfectly. I will purchase more dresses from Peridress in the future.
I also have purchased my wedding dress from Peridress. The dress arrived in time. I love it so much ! It is great for such a price! My neighbor who was a seamstress was impressed about the work on my dress! I am so happy! They aslo have gave me a 5% coupon code: p002rm356d. I'd like to share it with you. For this website is really excellent. You can't miss it.
Replied
refund
Ordered two pc tablets from this company. Neither worked. Finally was able to submit a "ticket" advising they did not work. Was informed to return and they would replace. Paid $30 to return was then told it take almost a month with all their shipping shinangans to send replacement. So, I advised just to refund my monies. I am still waiting for a refund and haven't received it as of yet. I would never order from this company again and my consumer advice it would be to not order from this company for any one else uness you fully understand their shipping and refund policy... Back to amazon or ebay for me...
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for shopping with us and telling us about your experience. We will follow up with you via email about your request for refund. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.
Thank you,
LightInTheBox
Thank you for shopping with us and telling us about your experience. Let me follow up with you via email about your request for refund. In the meantime, please send me the order number to feedback@lightinthebox.com and you will also be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center.
Thank you,
Angelie/LightInTheBox
My apologies for the inconvenience. I hope you could give me the order number for me to be able to look into the status of your request for refund. We will get back to you for the update. Thank you for your patience.
Best Wishes,
Angelie
I ordered favour boxes for my wedding and they arrived looking nothing like the picture described. Customer services have been excellent in responding to my complaint and have agreed to refund the total cost including the custom charges and let me keep the product. No point keeping the product as it is fit for the bin! But very positive experience with customer services. Now I await my refund, , , , ,
I ordered a customized dress and put in the wrong measurement for the bust line. I put in a cancellation request within 2 HOURS of purchase via Paypal. I had to go on lightinthebox’s facebook page, twitter, pre-sale Live Chat representatives, and several emails such as feedback@lightinthebox.com to expidite the process and meet the full refund policy of 24 hours knowing that Customer Service was slow and in processing cancellations based on reading customer reviews online. After much pro-active inquiry through facebook, Customer Service replied back through the ticket system and confirmed my order #[protected] as canceled and I am eligible for the full refund since I cancelled within 24 hours. Meanwhile I was cancelling my wrong order, I paid for a new custom dress (the same style) with the correct measurements. I basically paid double for 1 dress if I don’t get my refund.
I am now trying to get in contact with Customer Service again to clarify WHEN I will receive my refund. In their first reply, they stated that “For registered users of PayPal, refunds normally require 3-4 business days to process and reach your account.”
I checked the Lightinthebox Knowledge Base about refunds on http://www.lightinthebox.com/knowledge-base/c... and the page stated that “If you are a registered PayPal member, your refund has been completed instantly.”
There are 2 contradicting and confusing statements regarding the time of receiving refunds from lightinthebox.
Trying to get in contact with Customer Service is very difficult and extremely frustrating! I have to do a heavy search online for avenues of contact. I have sent their facebook several messages, asked them on twitter, and emailed feedback@lightinthebox.com and they have yet to reply.
Every time a customer wants a refund, they give them the run-around as I have read in numerous reviews online. Upon sniffing out those complaints lightinthebox representatives always give THE SAME USELESS DEFAULT answers that are copy and pasted—–which is go under My Orders and submit a ticket OR email them at feedback@lightinthebox.com, contact@lightinthebox.com, and customercare@lightinthebox.com (which I have tried several times and my emails have still been ignored and unanswered). So far, I am still waiting for a reply. And no refund in sight. I don’t want to be ripped off of my $217.
Trying to chat or contact your facebook is useless. They just ignored my messages but they have time to update their facebook within that same hour.
Their Customer Service is the worst. Please save yourself from future headaches and do not buy from this site!
If I do not see my refund within said 3-4 days, I will file a dispute via Paypal or file a claim with my credit card.
I am very disappointed with my 16.4 in. Portable DVD player with tv. (smq2453) Like the above customer I Paid a lot of money and the product was faulty. I would appreciate contact to give my order#, etc, . Thank you. Mauriolou@yahoo.com
I just received my outfit this week. The jacket is too tight in the shoulders and I can't zip the pants up in the back. Also, the lining is too heavy to wear to an outdoor affair in the spring and in the photo, the outfit looks light an elegant on the model. I put in for a refund the very next day and was told that they only give refunds for damaged, incorrect or missing merchandise. Basically, that they will not give me a refund and that I am stuck with a $200. outfit that I cannot wear. Lesson well learned. I would never advise anyone to purchase anything from this site unless you want to be disappointed. Their claim to customer satisfaction is a lure and a blatant lie. Better Business Bureau, here I come.
Replied
broken shower piece
Do not order from this website! I recieved a broken piece in my shower faucet set that I ordered and was told that a replacement part would be sent out. 4 weeks later, I recieved what I thought was my replacement piece, after several attempts to finds out where and when this piece would arrive. They told me that they could only tell me that it was on the way and nothing more. Now that I have this package I opened it to find a piece that belongs to the shower set that I did not need! Originally I even sent them pictures of the broken piece with a description. (Fyi) I recieved my original order within 4-5 days. I now have a useless, several hundred dollar shower set that I cannot install, so if anyone wants to buy it let me know! I am getting no response from customer service. And they had previously told me that they do not have a phone #... So if you want to pay for cheap crap, get poor customer service with no phone line, and ultimately take it in the rear, order from light in the box!
The complaint has been investigated and resolved to the customer's satisfaction.
Please post your order number so I can access to your order details. Hope to hear from you as soon as possible. Thank you.
Best Wishes,
Light In The Box
My apologies for the inconvenience. Rest assured that I will look into the status of your request and I will then get back to you for update. Hope this will be resolved very soon. Thank you for your patience.
Best Wishes,
Light In The Box
Replied
over charged for duty tax
Light In The Box incorrectly reported the value of our purchase to FedEx & US Customs, which then triggered a tax which FedEx billed us for. The dress was $170, but the bill for the Duty tax was $150 (for a dress they reported as valued at $753)! We tried to get Light In The Box to fix the problem with FedEx, but they would not contact FedEx. And FedEx wouldn't contact Light In The Box. We attempted to give FedEx a copy of the Light In The Box bill - but they ignored all correspondence. In order to not be squashed by these two incompetent behemoths, our only choice is to pay off the extortionists and chalk it up as a lesson learned. I am extremely disappointed with both companies and highly recommend that you do not do business with either of them.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry to hear that you have to pay so much for the import tax. We strongly suggest our customers to read on Customs and Tariffs in our Knowledge Base and we offer a link to submit Custom Inquiries at the time of purchase. Unfortunately, some countries put high levy on imported goods and that is beyond our control. Thank you so much for your patience.
Best Wishes,
Light In The Box
I experienced exactly the same thing...
addressed to valued customers
Dear Customers,
We are sorry for all the inconvenience you have experienced while shopping with us. Thank you for your feedback as it helps us work on improving our services and products.
Our customer service team tries their best to offer the most suitable solutions to customers. We have included a full section on how to contact our customer service team in the "Help Page and Knowledge Base" section under Customer Service at the bottom part of the LightInTheBox landing page. If you're uncertain, please find a detailed step-by-step guide on our blog: http://www.lightintheboxblog.com/cs.html .
We urge all customers with pending issues to please follow the instructions included and submit a ticket to our customer service team.
Your satisfaction is extremely important to us, so please let us know how we can improve your shopping experience at LightInTheBox.com.
Regards,
LightInTheBox.com
The complaint has been investigated and resolved to the customer’s satisfaction.
All are true
I am in Australia and have been blocked by this company from making negative comments on their product reviews. I will use a Chinese lawyer in China if necessary. You can not get a phone number, email address or the name of a senior manager. It is ridiculous to sink so much money in to the site construction and then have no customer service. I will see this through and not give up until I receaive a full refund for unsatisfactory goods
I ordered a small $20 scarf August 1st - it is now September 22 and it still has yet to arrive. Their website is only a front which overshadows their bad business practices and poor management tactics. I have already submitted several tickets using their ticket system and I get the same robotic BS reply. I am definitely not ordering from them again. I will order from Amazon.com from now on.
I am waiting for a sleeve for my iPad, , , , still not received after 2 weeks when I log onmy order does not show, but money has gone from my account for the item... Light in a box where is the em and delivery. I will be contacting my bank about this shortly if nothing is delivered...
no goods deliverd and no money back
i payed for a laptop, and it never came, i asked for the money back, and was told to send all my detailes and a fhoto copy of the card used, before they would cocider even thinking about it, this company is a rip off con job,
this company is a scam! notice that no one replied back saying that their issue had been resolved, because that is what i'm looking for, resolved issue from complaints. i have been scammed by this company and it is 2013 now and my purchase was over 2 years ago!
here's my post:
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!
paid for product did not receive product
bought a corset got charged for it never received product
total scam
I tried to purchase a dress with this company. After attempting to pay with five credit cards, it still would not process. I use these cards regularly. I tried to pay through Paypal. It would not accept. I then wire transferred money at the cost of $45. They said they never received this. I had to pay my bank to investigate and send them information. After this, they finally agreed to refund the money which I still have not received. They would not refund my wire transfer fees even though they were at fault. They do not have any that you can speak with. You can only communicate through email and their responses often do not answer the questions you have asked.
lightinthebox is no good not only am I getting the run around my order looks like crap they used see through beads not the nice one like the pic's show but the worst part it they but it all in a bag a mailed it the flowers are flat and there all bent out of shape they look better in my pic then to see in person
Do not buy from Light in the Box. You will get the run-around, just like this customer says.
Replied
cant return product
I orderded three dresses from light in the box, all size 12... When the products arrived, I found out they were too small, it was a size 10 but marked 12.
As I av purchased a dress from them before that fits perfectly, I contacted them by email (The only way), I got a response a few days later requesting for a photogragh from me to proof that the clothes are too small..
Wait a minute, I thought this must be a joke as I av already parked the three dresses in the box waiting for the rma code (Return code) from them, so I could ship it and get a bigger size.
I sent 10 emails after that and did not get a single response up till now, there is no shipping or return address online, so I cannot send it back.
I feel so stupid because the occassion I bought the dresses for is just a few days away and I am left with no option now but to buy new clothes in the store.
The complaint has been investigated and resolved to the customer's satisfaction.
Please Email feedback@lightinthebox.com with your Order number and Ticket number. I'm going to speak with the head of the customer service department about this as this delay is completely unacceptable. Please do get in touch so we can resolve your issue right away. Sorry again for the inconvenience.
Kind regards,
James
I have slso requested an exchange for the correct size with no response after 24hrs through the online ticketing system as well as the app. I ordered the featured product in a UK size 10 but it fitted like a UK size 8. I requested an exchange for a UK size 12 . Customer service has been very poor
Krijg een link die niet werkt 2x.Hóe krijg je een Rma code .Je kunt niets terug sturen. Maar ze sturen wel een verkeerde product.
Señores : Me he quejado y les he contestado a sus correos o mensajes. Sencillamente me ignoran. Todo esto raya en el absurdo. No cabe
otra explicación que se burlan de mí de manera evidente. Devuelvanme el importe de los 3 bolígrafos y pùntero laser y les prometo no
molestarles con mis quejas. Además de los 98 Euros del paquete de ropa. Prometo no volverles a comprar nada en el futuro. Me resultan
de lo más desagradable.
i need to return a blouse - don' t have your address - the address i have on the package is from china
i need to return a blouse - don' have your address - the address i have on envelope
Unfortunately, I ordered two replacement dresses for the two I need to return. I haven mailed several times for the agress in the US to return. Still haven't gotten an answer on that. However, I have been told I get 70% of the dresses cost for ready made! So now I have two dresses I can't return with no address, even when I do, who knows how much delivery cost will be plus 30% of what Iaid on dresses. Terrible return policy, even on ready made. Unless you know for sure it will fit don't order it!
Me too have an horrible experience with lightinthebox. Damaged electronics, and when tried to returned it, it has to be to China, $52.00 at my expenses, and they don't guaranteed the refund. Even worse they don't have customer service phone number. Not recommended to anyone to buy here, it's not an USA based company, is a risky place!
delivery and no customer service!
Cannot find ANYONE to contact about why my order hasn't even shipped yet, after 6 days, and has a delivery date a month later. Their web site is full of deceptive information, such as fast delivery, customer satisfaction guaranteed, always there to respond to the customers. Why is there someone to live chat with orders but they immediately cut me off when I asked about my order delivery time. I had wanted to say the order for the fabric sample to then MAKE a dress order. Well, they can go to hell now, with the dress order.
Order #[protected] OK, so if the one who said to include order #s does respond, I will write to tell this site. Otherwise, another empty blah blah blah!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am another dissatisfied customer
Here is an address I found
No. 56 Dong Si Huan Zhong Lu, Ocean International Center A Bld [protected]
Chao Yang District
City: Beijing
Country: China
Postal code:100025
Hi JapanGal, sorry to hear you're having customer service issues. I've contacted the head of customer service and will see to your case personally. You will receive a ticket shortly, putting you in direct contact with a customer service representative who knows your case. Simply login on our website, click My Orders and you'll find a Tickets link on the left side of the page.
Kind regards,
James
hoes purchased too big
Ordered ladies shoes size 2 from light in the box. On arrival, far too big, more like a uk size 3. When i asked for an exchange they said no, as i had ordered the wrong size? They offered me a coupon for $20 which i refused. Also, it cost me £20. 22 customs charge for my parcel. My advice to anybody considering buying from this lot is: do not do it. Whatever you purchase you will keep, whether its right for you or not, there is no exchange or refund available. This company is absolutely disgraceful. Never ever again will i deal with them. Beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am having huge issues at the moment with them...having found the site and over excitement i ordered so many things...only to be disappointed, by wrong delivery, high customs charges, no refund on wrong item, only partial and so after dozen email exhanges, sewing of one dress was worse than what a 5 years old kid can. Just crap, so crap and unreal...rip off and fraud i'd rather say.
unrecieved package
I ordered a dress on september 25, 2011. I payed $19.95 for fast shipping which had written that it was 3-5 days. On october 1, 2011 I never got it. I left the country and I didn't receive a call or anything to remind me of my shipping. Two weeks later there was a note on my mail box to pick it up but I was out of country and that why I payed more for fast shipping. When I came back on october 22, 2011 they said my item was returned to china. I want the dress or the money back. They didn't send me an email or put the package on hold for the meantime. On the home page there was absolutely no phone number or email to contact them so they can know I was out of the country. Can you please return my money or send the package back
the order was fully refunded in May 2015 as below, we supposed you received refund 1 year ago, will you please check with your bank account as we suppose you do not aware that we had refunded once we get the parcel is returned back to us.
cybersource ：[protected] USD -85.10 [protected]:46:10.0 refund
I've already opened several tickets with no reply!
Hello. I have made an order to lightinthebox.com on 15 march 2015.
Order details are:
ORDER NUMBER: [protected]
ORDER DATE: March 15, 2015
STATUS: Shipped
SHIPPED TO: Alexandru Catalin Tihan (Str.Chitila Rudeni nr 10 sect 1
Bucuresti, 700000 Romania)
Phone:40-[protected]
SHIPPING
METHOD: Distribuire Super Economii (10-20 business days)
BILLED TO: Alexandru Catalin Tihan (Str.Chitila Rudeni nr 10 sect 1
Bucuresti, 700000 Romania)
Phone:40-[protected]
PAYMENT
METHOD: Card Debit sau Credit
Order
Received Payment
Received
All Shipped
Pending Processing
Estimated shipping time(10-20 business days)
Problem is that my order has not arrived until today. I have sent couple of emails asking kindly for my money back, a refund, but no answer until now. I am waiting for a response. Thank you.
I did.
Dear djbf,
Thank you for shopping with us and telling us about your experience. Let me follow up with you via email about your order. In the meantime, please send me the order number to feedback@lightinthebox.com so I will be able to open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center and our customer service team will help you there.
Thank you,
Susan/LightInTheBox
TO: djbf dgvajbanewugfaq8ohgrs
The little available contact info for LightInTheBox, see below:
Contact Info
Skype [protected]
E-mail Address sales@lightinthebox.com
Beijing, China
No. 56 Dong Si Huan Zhong Lu, Ocean International Center A Bld [protected]
Chao Yang District
City: Beijing
Country: China
Postal code:100025
Blog: Blog http://www.lightintheboxblog.com/category/shop
Some of the many email addresses they use:
feedback@lightinthebox.com
contact@lightinthebox.com
CS@Lightinthebox.com
help@lightinthebox.com
If you asked the post office to hold your mail since you were going out of the country for so long, maybe you should ask them why it was sent back?
Unless you didn't do that? Since you implied you couldn't contact the company you bought from that you were out of the country. In which case, wait until the company receives the package back and hope for the best.
Also, I went to the site. At the top, there's a button for "help" which leads to "contact us".
Replied
wedding dress
i ordered a wedding dress from light in the box paid out in fall including delivery charge when it was delivered to the uk it came in a tint box all screwd up and was charged an aditional £83 shipping charge bewear this was not in the discription and thy wont take the dress back and refund the money becuse there excuse was not to do with the company yet they new the destination the dress was going to
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. We do understand that many customers can be confused about the importation taxes incurred upon delivery.
We have included a full section in our Knowledge Page informing customers that in some cases, customs or import duties may be applied once a package reaches its destination country, and recipients are responsible for any additional charges for customs clearance. LightInTheBox.com has no control over the imposition of these customs or import duties and cannot predict what (if any) duties there will be.
Please refer to the following link: http://www.lightinthebox.com/knowledge-base/c10/a29.html for more information.
Regards,
LightInTheBox.com
Replied
poor returns policy
lightinthebox.com has a very misleading returns policy. While it seems like they are interested in satisfying the customer, they are not. Their returns policy is filled with fine print that basically says you can’t return anything, even if it’s broken. Don’t buy from them.
The complaint has been investigated and resolved to the customer's satisfaction.
We have read your comment on another review site and have responded. Our Customer Service team has opened a new ticket #1107732 for you with a solution to your problem. Please log into your LightInTheBox.com account and check under "My Tickets" for the response. You may log in from here: https://www.lightinthebox.com/index.php?main_page=login.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
If you need more help, you can submit a reply to Customer Service under their answer to the ticket in question and they will get back to you as soon as possible. Thank you for your patience.
Regards,
LightInTheBox.com
Francois Begon
Magnoua
09290 Gabre
France
The delivered jacket has size L instead of S
HELLO MY NAME IS SERGIO JEWELERY ON JANUARY 13, IT IS A PURCHASE WITH YOU OF AN INTELLIGENT CLOCK AND THE STA SILVIA OF ASSISTANCE TO CLIENTS COMMENTS ME THAT I HAVE TO CHECK THAT I DID NOT RESIVI THE PACKAGE BECAUSE I IF I PAY MY MERCHANDISE AND THEY DO NOT I HAVE BEEN DELIVERED NOW WE ARE ON FEBRUARY 27 AND I WILL NOT BE ARRIVED PLEASE HELP TO THIS
I ordered a dress for a wedding and it came 1day before the wedding, the size was wrong and the quality was terrible. I ordered it 5 weeks in advance. I had to find a new dress fast. I have been unable to return it so I guess I lost the 200.00 I paid for it. This is a scam company. DO NOT USE this COMPANY ! This site is a scam!
Wow! I was just gonna order 25 ball dresses from this company I got so turned off from all these complaints I'm wondering what to do
Werte Firma, Ich habe die bestellte Ware von Ihnen doppelt erhalten und möchte eine Lieferung zurückschicken. Meine erste Beschwerde vom 03. 05. 2016 konnte mit der Lieferbestätigung nicht bearbeitet werden und es wurde vom Kundenservice Nr. [protected] auf den entsprechenden Link verwiesen. Ich möchte von Ihnen wissen wie ich die zweite Lieferung zurück senden kann und wie ich mein Geld zurück bekomme. Ich habe auf die Lieferung sehr lange warten müssen. Rebin ID: [protected] FROM: LTJS Jürgren Stephan Tel.: [protected]. Vielen dank für Ihre schnelle Rückantwort.
Please re send me a copy of your return form I'm near a computer now so I cant send you your items back. lucie702.ee@gmail.com
Hi I just tried to download a return form but I could not pull it up my # is1604130217677137 and my RMA code is 4812201 I'm trying to return all 3 items they are to small. I just want an address so I could send the items back and please send me my refund my name is ELLEN ERNEST
I totally agree. This is the worst company I have ever dealt with. I oddered $500.00 worth of merchandise. It was nothing like what I saw on their web sight . The jewelry was all broken and in pieces on the bottom of the box. I will never order from this company again. It took a month to receive my order. The clothing was all the wrong size and junk. Help us put this company down so that other people don't get ripped off like we all did.
TRANSACTION ID: 3MR77362XE9237549
ITEM # [protected]
Invoice ID: Litb-[protected] - USD9.99 - ZAR 205.69
Payment to : FAN XUECHENG
Sellers ID: hotselling2013
Sellers email: hotselling88@126.com
The order has been confirmed, guaranteed and paid in full.
the delivery period has expired, and I have still not received my goods.
Please confirm where is my goods, urgently please.
Where is my goods please, this item was purchased over 90 days.
Kindly reply urgently.
Please provide with a tracking number urgently please
Gail Milton - contact [protected]
I have bought things from this site twice. The earrings turned my ears green and one shirt is more for a small person than average size me.
Not that this a bad company or anything. The products I have are not of high quality. A chain on a necklace tarnished. As to whether or not I buy form this site again is still up in the air. They do have some really good things. I am now waiting for some RMA tracking number so I don't know what to do. 24 hours isn't all that long. They are on the opposite side of the world. Time zones and all.
Replied
unknown charges
when my package was delivered I was asked to pay an extra £62 or I could not have the package
The company took away the package as I was unawear of these charges.
The complaint has been investigated and resolved to the customer's satisfaction.
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
I purchased 2 wonderpad 7 inch tablets with cases.Ipaid freight charges and insurance which came to £278.44.I have received the goods but to my disgust Ihave had to pay an extra £46-98 cod to get my parcel.this I was told was for custom and excise duty because my parcel came from outside the e u.None of this was mentioned when I purchased the products.Very dissapointed with LIGHT IN THE BOX. I won't be using them again.BE VERY CAREFUL WHERE YOU ORDER FROM.
did you manage to get a refund from light in the box
Replied
poor quality poor customer service
Bought phone and it worked great for three months then froze up received no help in trying to repair. Bought radio tramitter Please see attahed as you can see the tem where the audio card is place is now an empty ho;e and certain parts are just falling off. The company did replace the item but the quality sound from the replacement was terrible. Bought another phone during the 3 months that the phone first phone was working great an android camera pics were terrible that did not bother me but after 15 days the display screen had lines see pictures below see the fix that lightinbox proposed1. We would be more than happy to avoid hassle for all of us losing many time and money to send items back and forth. If you would like to keep the product you received, we would like to provide 20% of product value as a compensation. And we will arrange the refund as soon as we have received your confirmation. This means $30.00 for a $150.00 phone
2.You can return the product to us for a refund. Cost to return $34.00 which they do not refund.
3.You can return the product to us for replacement. And we will arrange the replacement after we receive your return package. And the reprocessing and shipping time will be the same as your original order. DO NOT PURCHASE ANYTHING FRO THIS COMPAMY LIGHTIN THE BOX MEANS LIGHT IN QUALITY AND LIGHER IN YOUR WALLET
Just to folluw up on the complaints above LIghtinthebox refunded all the cosst plus the shipment on the products as long as i provided the shipping and a photograph of the shipping details, Based on following their instructions of submitting a tcket the situation was resolved above my expectations. See below attached document below of my refund to my paypal account
Aug 4, 2011 01:28:24 PDT
Transaction ID: 8ED818841E553532A
Light in the box Limited. just sent you a refund
Light in the box Limited. just sent you a partial refund of $178.24 USD for your purchase. If you have any questions about this refund, please contact Light in the box Limited..
The refund will go to the card you paid with.
To see all the transaction details, please log into your PayPal account. It may take a few moments for this transaction to appear in your account.
Merchant information
Light in the box Limited.
CS@Lightinthebox.com
http://www.lightinthebox.com/ Note from merchant
None provided
Original transaction details
Description Amount
Purchase from Light in the box Limited. $191.66 USD 1 $191.66 USD
Total: $191.66 USD
Invoice Number: EC-9YT7551642183464Y
Questions? Visit the Help Center at: https://www.paypal.com/us/help.
Thanks for using PayPal – the safer, easier way to pay and get paid online
The complaint has been investigated and resolved to the customer’s satisfaction.
On behalf of LightInTheBox, please accept my apology for the inconvenience you have experienced while shopping with us.
Our Customer Service team has opened a new ticket #1099733 with further instructions on how to return your items. Please log into your LightInTheBox.com account and check under "My Tickets" for the response. You may log in from here: https://www.lightinthebox.com/index.php?main_page=login.
If you need more help, you can submit a reply to Customer Service under their answer to the ticket in question and they will get back to you as soon as possible. Thank you for your patience.
Regards,
Diana
LightInTheBox.com
i have bought from them and i am waiting my order. i paid them through PAYPAL SITE directly. SO I AM NOT AFRAID SOMETHING. if items are cheap and wrong, then paypal will take action! i agree totally with the above guy. life is so simple to make it complex.
Replied
company misrepresents clothing
I'm sorry I didn't check this site before placing my order with Light in the Box. I had hoped to purchase a dress for my son's wedding. The dress looked great on their website and exactly what I was looking for. I even paid extra to send my measurement so the dress would be custom made for me. The dress that arrived was nothing like it looked on the website and was over twelve inches too long for me. The color wasn't even close to what I ordered. And instead of this light, comfortable dress I ended up with a cumbersome, uncomfortable piece of clothing. I wouldn't think of wearing it to the wedding. The dress is supposed to be chiffon, not close and they have a double cotton lining that adds tons of weight. It's obvious that the dress is not custom made but just a regular size. Now I'm trying to get approval to return the dress for full refund. I know this isn't going to happen, but I will keep trying.
The complaint has been investigated and resolved to the customer's satisfaction.
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
Yes, Light in the Box is a legitimate website.
Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.
Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.
Yes, Light in the Box is a Chinese website.
No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.
No, Light in the Box is an online retailer and does not have a physical store.
Yes, Light in the Box uses secure methods to protect personal information entered on their website.
Yes, Light in the Box has customer service available to assist with any questions or concerns.
Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.
Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.
Light in the Box offers both wholesale and retail options.
Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.
Yes, Light in the Box uses secure payment methods to protect credit card information.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.
Light in the Box does not have a loyalty program at this time.
Yes, Light in the Box provides tracking information for orders.
Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.
Overview of Light In The Box complaint handling
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Light In The Box Contacts
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Light In The Box emailsjack@lightinthebox.com96%Confidence score: 96%ipip@lightinthebox.com95%Confidence score: 95%it_security@lightinthebox.com94%Confidence score: 94%Supportlitbcs@lightinthebox.com
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Light In The Box addressBeijing, China
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Light In The Box social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Light In The Box contacts
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