Lifestyle Holidays Vacation Club [LHVC]
Reviews and Complaints

I can attest to the lies of the salespeople from this place. It's on their veins, it's their culture... They lie, deceive and trick you as many times it takes to sell you on a new membership or upgrade membership. I have been lied to on ALL of the times I've gone by different people and different places (Puerto Plata, Punta Cana and Cancun). This last time I asked the sales manager for his business card or contact info multiple times and every time gave me an excuse. The last thing they want is for you to contact them after they've lied to you. THIS SCAM HAS TO STOP!

The complaints are not only on the sales department but that's where it begins. They have managed to build a facade of luxury and PURPOSELY cut back on the most important aspect of any company... Their systems and customer service.

If you haven't noticed they don't even have a way for you to book your vacation online, not even for their members! You have to chat, fill out a form and wait up to 5 days for a confirmation. Moreover they never have villas available as they have oversold it on purpose and continue to do it.

Customer Service is a joke, they simply follow orders and protocols from corporate which maintains this SCAM going through the Facade. It is so ridiculous to think that ALL of this can be stopped with a dedicated effort and a little bit of money. They recently bought a Rolls Roice for the top members to maintain the facade and do not invest on a simple booking system required for even the cheapest hotel anywhere in the world.

Do not fall for this SCAM and voice your concerns here and other places. The more people complaint, the more international authorities will step in, since local authorities and politicians have been bought by them. Simply google "lifestyle holidays vacation club lawsuit" - Good luck!

I was looking for a great place for a first time visit to my girlfriend. I want to go to Iberostar but one of the days we wanted was not available. We decided to buy three days and two nights at the Presidential suite at the Lifestyle resort in Puerto Plata.
We arrived on August 24 and checked in. The service was messy. Three customer service persons dealing with almost hundred in a suffocating weather. We made it through and were happy to finally start a great time in a suite advertised as a great and most luxurious accommodation.
First deception: they sectioned the suite and gave us a room with a jacuzzi and a balcony. There was not even a fridge in the room. I went back to the front desk and requested to speak with a Manager. I was told that this is a suite; that I could leave if I am not satisfied. I went back to the room to discuss options with my girl. In the meantime, I need a cool place for my insulin. I called for a fridge which never arrived.
I went back to the front desk and started yelling and screaming showing a $2500 pack of insulin pens in risk of being affected by the heat. They sent a maintenance person with a fridge within minutes. We decided to go eat something since it was late in the afternoon; the restaurant next to us was only opened to VIP. We walked to another facility open to all even though were paying for accommodation in the Presidential resort.
Second deception: when we came back, we were resting while looking for a good show on TV. Mosquitos were coming from the bathroom and the front door and invaded the room. The AC was a joke. We had to use two small towers throughout the night. I called the front desk to complain but no one cares. Nobody came to spray the room or offer another accommodation.
The next day, no follow up call from the resort, no apology, no solution was offered to compensate us for the nightmare we live on our first day. I felt so ashamed. First time visiting someone I love; I want to offer her and us an exceptional time together. Instead, I had to apologize for the choice.
Third deception: This resort is full of people advertising all kind of services for the company. Each time you seek a service, someone try to sell you something and took a couple of hours from your time. We were tired of being offered services we did not want. We want to enjoy each other and spend time relaxing. That did not happen at this resort.
We couldn't find any seafood at the resort. It is only for VIP. We had to spend extra money for taxi and reserve at a seafood restaurant in town. Back at the resort, I stopped at the desk to request a spray for the mosquitos. They closed at 1100 pm. Someone from the maintenance department brought us a spray at midnight because I tipped him. We spent two hours on the balcony because of the smell before getting back in the room.
For those reading this complaint, before you book at this resort, if you still want to go, look at the many complaints against this place for misleading, credit card fraud especially on US visitors, fraudulent charges and how they use false advertising on Expedia and Trip advisor to attract American tourists. Then make your decision. If you decide to go elsewhere, that would be a small victory for us for those two days in a Presidential suite of HELL AT Lifestyle resort in Puerto Plata.

I was invited to have lunch and see a 5 star resort in another location to plan future vacation, well come to find out that it was a membership business going on together with this especial lunch, I am not going to lie The resort is beautiful and the customer services was fantastic, so I was already impressed, when the time to talk about business was presented everything went smoothly the scenario they presented was wonderful, they told me that it was not a timeshare that whenever I need a vacation they will have room available that the rate will never change, all this beautiful things that you want to hear when you doing business, well I finally decided in a price and I bought the membership, when I returned home I tried to get in touch with them by E Mails, by phone, I even register myself to be able to book a room, no body has contact me since then, I am so scare that this is a scam and I have been fooled, the different telephone numbers they gave me to call no one answer I called day, afternoon and night, there is not voice mail set up to leave a message, the emails that i sent no one has respond to it, please look into it i have seen the rated and is not looking good.
Please

My husband and I signed up for lifestyle holiday vacations in 2018 and I feel that I have been scammed. Nothing has been as promised and they don't care that they are not providing the services that I have invested in. Invested $30, 000 and promised access to all these resorts and now they are not available. My email address [protected]@yahoo.com if you can assist and need further information.

We purchased our time share or vacation villas crown resort a couple years ago.
We had this German fella suppose to be right up there. (may be in the [censored] department)
Promise u the world and then stab u in the back and lie to u and steal your money. We are Canadian and the flights don't even work out that well.
We also had ice rewards. Joke that is and more money out. We're good til 2052. Crap shot company. Don't let u read the print. Lie to your face and say and promise u the world. Then they add the food per day yet more money. Then the yacht club. Screwed us out of 28,000. USD. Wont even use this [censored] show any more.
Stupid decision lol 10 days to cancel and we're there 14 days and 10 days came and went.
Don't trust the liquor either. Please help yourself and stay away from this crap company.

We were lured in to (LHVC) at Belive Punta Cana in march 2018 our rep was Mario. We were told that if or when we decided to sell our package that they would sell it on their resell board. Now they say that they don't resell properties. Please let me know if there is a way to cancel my contract with them, I would like to get our money back. But would settle to just stop paying on it. Also will this affect my credit?

We visited the DR in August. We owned a week through RCI but due to maintenance fees going up we were convinced through LHVC that going through them would be beneficial and a great deal. We owned RCI our RCI week. The smooth talking left us under the impression that they would take over our resort once we bought into them and we pay the transfer fee of 200-300. Once we got home and was contacted by the transfer company it was 750.00. We were not given anything for our resort and now I can get no one to respond to my emails from LHVC from the transfer department to discuss this. We feel that there is too much unsaid here and want out

My son and the house keeping report a leak on the ac. I did not know and slept and hurt my back. The custumer service lady, Ana, went to the room and verfyed. Later they fixed the problem, but it was a shame how joke they handle the problem while I was on pain the rest of my vacation and still. Firt night at the italian restaurant, we were discriminated by putting us outside on the pool table to eat with the fighting cats. When I mentioned that I affaid the cats, the waitress said that thay work there. I asked to the desk supervisor for a drink after check out, she said yes and Stefany from custumer service call the security and the police to take me out. It was so embarasy. I did not anything wrong, I was waiting for help with my suitcases. Our stay in this hotel was a nightmare. I paid extra room, all inclusive for my son girlfriend, karina cruz, and couldn't enjoyed any show, except for the last, which I couldn't go necause I was on pain.

In 2010 summer my husband, I and 2 friends vacationed in Puerto Plata, if I recall the name correctly, and after a hard sale tactic we bought into the club for 49 years - I put a debit card down payment of $5, 000 and charged my MasterCard for $7, 000, totaling $12, 000.

We bought into the club because we were promised we could run it as a business by setting up the website, have internet traffic round on that website and book guests to recoup our money so the fees would essentially pay for themselves as a result.

These guys will say anything that will make you buy because as they're selling you this great idea, they are also interviewing you for what lies they can tell you to make you buy into this fraud.

We signed up to the gold membership all around the world and had a great 6days vacation in a 4 bedroom villa that first time.

Thereafter, on returning to the u.s. we never returned to anywhere else because when we tried to set up the website as promised we never could as we discovered the process was an unnecessarily long process that even a website engineer would have had difficulties; or we would have had to pay additional fees to hire a professional to do this. So we decided to sell the vacation to our friends, family and people we knew in order to attempt to recoup our money.

We were never able to get the time slots we wanted, the promised equivalent villas in Switzerland and Dubai were not available. Essentially, our buy was worthless.

I realised this within a week of getting back home in the u.s. and when we tried to contact customer service we got promises that someone would call us to assist setting up the website. We discovered all that was just a posting strategy to ensure the 4day cancellation period expired good and proper.

Now, when we purchased they learned that I was a contracts attorney so my contract was a bit different. I believe they have varying contracts depending on the buyer they're dealing with.

In my contract, the clauses were more vague - I could sue for cancellation but it had to be in Puerto Plata. I could cancel but then I never got any feedback on how to get my money back so I lost money and it would require additional money to try to get redress plus there fees involved with that process.

So I made a very hard decision to mitigate my losses by concentrating on paying off my MasterCard charges which I was able to get interest free for 7 months. I paid that off within 5months to ensure further losses (i.e. interests) were not incurred on this nightmare club.

All the representations stated about how I could make a business out of this never realised and the support they claimed they give to customers who do this as a business was never there; all were lies!

This is a well thought out scam. Big names like RCI, Groupon and many big vacation companies must all be aware of this scam. The racket is so big that it milks many vacationers of billions in dollars. The way to go about this is to report company to their consumer board or via their law maker's representatives board or a similar agency in Puerto Plata, Dominican Republic. A lawyer willing to take class action could make billions on this case but I just don't have the time.

I was reminded of the valuable lesson - if it's too good to be true it's likely not true. I spent hours on the phone attempting to get a customer representative who all gave me a run of the mill. I sent emails and I got vague responses and I never had the time to action a real legal solution as I had 2 small children and busy work schedule.

I knew within a very short span of time that we had been scammed! I never booked anything via this platform, I never bothered to even use the club again because I reasoned every fee was additional money I was making for them having shelled out thousands against their false representations. Plus if I wanted to sue my best chance was in Puerto Plata DR; and my plane tickets alone I wasnt even ready to fork out additional money for this.

The fight needs to be down in their venue in DR. Maybe we should contact a local lawyer willing to work on a class action pro bono case there. I wrote this review because I realised that this club is still scamming people even in this 2018!

Pls when trying to purchase anything online or similar to a too good to be true situation, Google scam alert on the company to see if there scam reviews. This lil tool could have saved us thousands. Goodluck.

Best,
Trish.

We were mislead about the vacation package we purchased and simply want our membership cancelled and our money refunded. We were not told about the cancellation process until we disputed the charge. were told there would be no additional fees or maintenance fees. We were told that we could go anywhere Worldwide world with our 34 year membership and stay for a whole week for $399. We could also book multiple rooms at this rate. Later upon arriving home, we discovered that in order to travel worldwide, we would have to pay $399 annually after the first year. We were not given sufficient time to read and process the Agreement we signed. The VLO officer rushed us through the paperwork. Since we wanted to cancel the agreement and want a refund for the full $13, 000, LHVC wants to keep $4, 500 for taxes and etc.
I am aware we were given a lot of information at once but we asked specific questions to confirm what we were buying, the Sale Representative went into his sales pitch about being able to travel anywhere in the world with no extra cost except for the service charge of $399 plus we could choose to have an all-inclusive package for $60 per day per person.
My spouse and I already paid $13, 000 USD and owe an additional $3, 500 for the total vacation package for the simple fact that we could travel anywhere in the world for $399 per week and we could take our friends and family. The representatives were misleading and we are so upset that this is in fact not what we purchased. We have used nothing of this package and will gladly return our package for a full refund. I was not aware that there was a 4-day cancellation period as the representative did not disclose this among other things. The representative that sold us the package was Nelson Guittirez. We were rushed through the signing. We were misrepresented and just want our money refunded. Our Agreement number is 00-36474 and we were charged $13, 000 USD on my MasterCard on January 19, 2018. The charge on my credit card shows IEA International Escrow Puerto Plata.
Desired Settlement
We want our membership cancelled and a full refund of our $13, 000 USD.
[protected]@gmail.com

I too became a member in 2015 and I believe that this people are very dishonest on what they are selling to people. The worst thing I have ever invested money on. No availability all the time and when they do have available room...its a damp! This is a hard earned money that I felt they stealing from us and they need to be stopped! please if anyone know how to get the money back/get a full refund from this scammers...please feel let me know. My name is Cecilia my email is [protected]@yahoo.com. I really would like to get my money back from this people. Thanks!

My husband and I bought a LHVC GOLD membership while on holiday in Puerta Plata, Dominican Republic in Sept 2015. Our agreement promises 3, 4 bdm Villas, 6/8 occupants, no blackout days, with unlimited weeks. We also purchased a 2-year enrollment in their Travel Club for an extra $1, 499. We, too, were promised VIP treatment staying in Villas all over the world, voucher for one week free stay in sister resorts, all kinds of savings on cruises, transportation, meals, etc. We have been trying to use our free-week voucher at the LHVC Grand Oasis Sens in Cancun, MX since Jan 2016 and have been told repeatedly there are no rooms available. They can get us in for 5 days at a price of $399. That is not free and who in their right mind would fly from Seattle to Cancun for 5 days? Ironically, when I try to serve via RCI, there is availability. This is a pure scam. We should have known better when they upgraded us to a Villa, free golf cart, maid service, and plied us with free alcoholic beverages our whole stay in DR. Beware and stay away from LHVC! We'd like to know how to get out of this agreement.

We were recently vacationing in Cancun Mexico at the Grand Oasis. We are victims of the fraud and scamming of the Lifestyle Holidays Vacation Club.The charged fraudulently our credit cards to the max!
HELP
HELP
HELP
HELP
~Desperate for an attorney contact name in North New Jersey.
Cntact me at = [protected]@gmail.com

A class action suit is extremely necessary to file against this crooked outfit.
I came in through RCI and was talked into a sales pitch. They (LHVC) made it sound really good. It started with them buying our Wyndham Plus timeshare, but later once back at home we come to find out it required a transfer fee, not mentioned before, which needed to be mailed to Global Resort Transfer Inc. in Miami, FL. also not mentioned before. All we were told is that LHVC was buying our time share. Then through INTravel, which is an integral part of LHVC, they told us we could book a villa or a house on the beach in many places of the world including a requested area on the coast of the Costa Brava, Spain. On their laptop computer they showed us one house at that location which looked gorgeous. My wife and I proceeded once at home to go to their website and only found hotels worldwide, mostly in major cities. No houses or villas. One of the reasons for my family to sign up for this membership was to enjoy many trips to Europe, which now are unavailable. Who wants to book anything which you cannot see on a website? Our Lifetime membership with LHVC for up to 6 bedroom villa in the Dominican Republican cost us a lot of US dollars but it expires in 2052 which is not the same as owning a deed to a timeshare which is transferrable for life, so long as somebody pays the monthly maintenance fee. This was not explained to my spouse and me either.
We have 12 months from the date of purchase to enroll in a resale program of our membership mind you.. Sorry, but what exactly are they reselling. There is no limit as to the number of memberships they sell.
To come up with the money for the membership we used several credit cards on which we had to pay a 3% foreign transaction fee on each card.
Needless to say that by now we are very frustrated trying to figure out how to cancel our membership and recuperate all or some of our investment in LHVC. They made us sign a non-disclosure clause letter in which it specifies that we are not allowed to reveal any information about this "deal" to a third party. This letter in a nutshell does not permit us to hire an attorney.
LHVC did give us a certificate which allows us to book a villa (up to 6 bedrooms) for 2 weeks as a bonus with service fees paid for by them. Provided they honor that certificate, that would be worth several thousand dollars. We shall see!
Finally, we do hope that a class-action suit will be brought against LHVC.
They simply have no right to mislead people who are trustworthy and believe, like us, what was verbally offered and promised. If we had not signed the contract right there and then, they would have charged us for the upgrade given to us while there. We were between a rock and hard place. Hope every one reads this like we read some the other claims.
We would be interested in joining a class action suit and can be reached at:
[protected]@gmail.com

purchased vacation package in 2014. Revisit resort Feb [protected]
Room was unacceptable, curtains would not close fully, broken tile on floor, mold around bathroom sink, linking ceiling in bathroom, light entered room from around the door frame.
If you asked 3 people the same question, you will get 3 different answers
The room was not what I expected: the reservation sheet has different verbiage then the contract. so a studio becomes a room and the studio that I thought I was getting becomes a suite.
2/18-2/22: I tried to deposit my weeks with interval international on line, I get a message to call, when I call I am told to call my home resort to deposite, nothing interval international can do, when I call my home resort I get the run around, transferred at least 4 times, placed on hold in complete silence, transferred to a number that ring for 3 minutes and no one answered and once I was told they would call me back (that's 48 hours ago).

This company has done nothing but lie to us. What we were promised in their sales pitch and what is reality seems to be worlds apart. I can not get a straight answer from the company nor will any one contact me except through vague e-mails. I really want to cancel this "lifestyle" "timeshare", if anyone could help me please do!

I bought into this package while on holiday in Mexico (Oasis Cancun) last November. At the time they were unable to show us any properties on their portfolio since the INTravel website was being upgraded. The sales rep Kathia Canetas and supervisor Tom Gorsky however did show us a website with the properties at our disposal in South Africa (where we live) at it was pretty high end - we were very excited. They sold me the idea of a small business opportunity on how I can sell my accommodation to others and make a bit of money off the offers they give me. I was sold! The actual signed contract is very comprehensive and a simple document - I went through it with a fine tooth comb - especially the cancellation policy - but they seemed to steer clear of that issue when I would bring it up - but because I was so excited I never paid attention. To test the system I immediately placed a reservation for December at one of the top hotels in Johannesburg. They made everything seem so simple and streamlined when making future bookings and using the package. I followed up with the reservations manager Maria Garcia and her reservations team everyday for the rest of my holiday but had not had any confirmation up to the day I left the resort. They told me that I should have confirmation upon my return to South Africa. When I got back, my follow-up resulted in screaming matches with everyone who bothered to answered my phone calls (esp. reservations manager in the Dominican Republic "Jose"). This barrage of calls (since they ignored my emails and written requests for them to call me) amounted to almost $300 in costs - with back and forth questions on trying to understand why this package was not working according to how it had been sold to me. I also found that there was NO MANAGER available to speak to and address my concerns with. I then took a couple of months to get my head right because I had invested a large part of my savings into this "bad investment" before I tried to make a booking again. This year March we managed to get a booking in Turkey which was pleasant. But I have not been able to make any money on the "business opportunity" because they never have accommodation available in NEW YORK or where I request accommodation - so Im constantly losing on clients booking with me because they're able to book on platforms like "bookings.com, trivago, hotelfinder.com, etc. they find it easier and cost effective to book their own hotels or just make use of their travel agents. Im happy to know that I am not the only person feeling Exploited and Ripped Off - but as a collective - we've invested so much into these packages while this company just takes us for a ride. I am most disappointed in them. It would've been such an awesome opportunity if it had worked like they said it would.

I was vacationing in Casa Marina Reef Hotel in Sosua, Dominican Republic on August 4, 2015 when I was approached by a representative of the Lifestyle Holidays Vacation Club. The representative offered me an opportunity to visit an affiliated resort that offered better services during my stay at Casa Marina Reef Hotel. The next day, on August 5, 2015, I agreed to go and I arrived at the Lifestyle Holidays Vacation Club. I was then escorted to a different employee named Felix who gave me a tour of the Lifestyle Holidays Vacation Club on a golf cart. Felix offered me a membership with Lifestyle Holidays Vacation Club, which he estimated to be about $15, 000, that would include the ability to reserve different types of units for a week in their resorts for the following prices for 37 years: Junior Suite - $199, 1 Bedroom - $259, 2 Bedroom - $299, Penthouse - $499, and Villa - $999. The unit costs would include access to their two international buffets, transportation to and from the airport to the resort, and a golf cart and/or smart car for transportation inside the resort complex. He noted that they also offer a premium buffet option if I wanted to upgrade to gourmet meals like lobster and steak at their a la carte restaurants for an additional $60 per person. Otherwise, he specified that the unit cost would only include access to the two international buffets on the resort.
Felix and another employee ultimately offered the membership to me for $13, 000. I was very interested in the deal that he offered and believed the upfront cost of $13, 000 would be worth the membership. However, when I informed Felix and the other employee that I did not have enough funds in my credit card to purchase the membership, they asked me to open a line of credit with Barclayscard. I informed them that I currently work part-time and my annual income of $15, 000 may not qualify me for such a credit card. Felix and the other employee said they would "take care of it." I filled out an application and to my surprise, they returned with an authorized credit card for the amount of $4, 500. After I returned to the U.S., I realized that they had added a "1" in front of my $15, 000 in the "Total Annual Income" field of my credit card application to change my $15, 000 total annual income to $115, 000 in order to authorize this line of credit.
In addition, the contract that I carefully read, initialed, and signed is different from the copy I have. Felix and the other representative presented me with two contracts and stated one was their copy and the other one was mine. I thoroughly read one contract prior to signing it and it did not include the requirement to pay for an “all-inclusive” package per person to have access to food and drinks. When I was asked to sign and initial my copy of the contract, he rushed me and stated it was exactly the same contract as the one I had just signed and that I did not have to initial all of the components in my own copy. I believed that my contract copy would be the same as the merchant’s and signed my contract without initialing and reading all the components.
After returning home to the U.S., I realized that my copy of the contract has a component that specifies the need to purchase an “all-inclusive” package to have access to all food and drinks on the property. You will notice that only the first few components of my copy are initialed because I was rushed into signing the contract. The merchant and I have separate contracts. I do not trust the contract that they possess will have my authentic signature. When I called the customer service representative, Naomi Bogle, on August 7, 2015 to verify this discrepancy, Naomi informed me the unit costs does not include buffet access and that every traveling person would be required to purchase an all-inclusive package for $60 per day. There is no such thing as a premium buffet option. This cost also changes to $95 per person if I were to reserve a bigger unit or a unit in Cancun, Mexico which was not discussed either in the sales pitch or the contract. I asked Naomi about other privileges that were promised to me during the sales pitch, and concluded that my package also does not include access to golf cars and smart cars with unit rentals.
I emailed Naomi Bogle on August 9 and 11, 2015 and called on August 10, 2015 regarding the fraudulent contract and have yet to hear back from her.
Both the membership and the line of credit opened in my name were finalized in a fraudulent manner. The merchant rushed me into signing a contract that was different from what they made me sign. I would not have signed this membership contract if this contract was proposed to me in an honest, clear manner. If I had to pay $60 per person to rent a unit in their resort, the cost to pay per week in Puerto Plata would be the same if I were to book my vacation through a travel agency, minus the membership fee of $13, 000. The line of credit, opened with Barclayscard, should not have been authorized. Felix and another employee changed my application to say that I made $115, 000 a year when in fact I only make $15, 000.