Liberty Tax Service

Horrible customer service. Trying to get paperwork back I left With Liberty Tax Fallbrook is turned into nightmare. Stopped by and she said come back in twenty minutes, she could have simply grabbed my items and given them to me. Called next day and she said come by in few hours. I was out of area by than. Call today and now she says she is out of town two weeks! Her partner who helps ill, so no one available to give me my pertinent paperwork for two weeks delaying now my tax filing with a different vendor who was less costly.

And delaying our much needed refund.

Who owns a business with no back up

plan to have someone to cover them if they are out of town? The fallout is she is jeapordizing our tax filing causing duress. Very unprofessional and seems vindictive to me to treat someone like this. I do not recommend this business. Very unprofessional.