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CB Cars and Trucks Lexus Complaints #82-101
Lexus

Lexus review: Warranty coverage for known issue dealership will not cover

J
Author of the review
3:23 pm UTC

2015 Lexus RX350 VIN #: 2T2BK1BA2FC342817

I purchased my RX350 on 11/24/18, however the one I purchased was not the vehicle I was told was available. The one I wanted was sold two days prior and I was never told that till I was at the dealership. Anyways, I purchased a 2015 Lexus RX350 similar to the one I wanted. The vehicle had been a lease, owned by Lexus till we purchased it on 11/24 and it had ~27-8k miles, it also came with a Lexus Certification and 161 point inspection. This made me feel confident in the condition of the vehicle.

I had the 30k mile service done on 2/20/19, just prior to us heading to FL to visit my wife father. This was more to confirm my confidence in the vehicle prior to driving it to FL. Service was completed, vehicle was good to go for the trip.
In FL, we had a few days of hot humid weather and accordingly ran the AC. A couple days later, we had a book fall between the seat and the console and when we removed it we found it soaked with water and wet. When we checked the carpet under the front seats, they were soaked to the touch.

When we got home, I scheduled it for warranty repair on March 6th, since I was told my warranty was good to 2021. It was determined that the heat exchanger drain tube for the AC had been clogged with spider webs causing the water to back up and overflow onto the carpet. I also found out that there is a filter that can and probably should have been placed on the bottom of this tube to prevent the spider webs to begin with.

After confronting the Service Consultant and General Manager, I have basically been told that this is not covered by warranty, even though it is a design issue. Based on this, I facing an ~$2, 200 service cost for a vehicle I purchased in November which had a 161 point inspection and was Lexus Certified..

Several points for consideration regarding the repair and who should cover it:
> The vehicle was a lease, owned by Lexus prior to my purchase
> Vehicle was LEXUS CERTIFIED
> Vehicle had a 161 point inspection, which included the cabin filter and AC

Statements:
> I do not believe this issue only occurred since my purchased on 11/24/18
> The 161 point inspection specifically calls outs inspection the Cabin Filter (which was soaked in our vehicle) and the AC
> The vehicle was technically owned by Lexus till we purchased.

I think Lexus and/or the dealership should cover some if not all the repair costs and not pass it on to the consumer! This is supported by the fact that there is a filter that can and should be applied to stop this issue!

I am looking for some assistance to rectify the issue, make my vehicle whole again and restore my fair in Lexus/Toyota.

Please let me know your thoughts,

John LaCarte
C: [protected]
E: [protected]@metrocast.net

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