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CB Cars and Trucks Lexus Complaints #62-81
Lexus

Lexus review: Multimedia receiver / radio assembly

D
Author of the review
2:04 pm UTC

After 5 days to diagnosis the problem, the "recommend to replace radio assembly" at a cost of $3, 800 just for the part was disappointing, to say the least. This is the 3rd Lexus I have owned and, especially as a retiree now, I don't think this amount is reasonable for a major failure that shouldn't have happened. So now what? I drive without any of the system functionality, or I put over 20% of the fair market value of the vehicle into repairs? I think we can both agree that is inconsistent with the value proposition of Lexus ownership.

Desired outcome: Financial assistance

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  1. Lexus Contacts

  2. Lexus phone numbers
    1800 023 009
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    57%
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    Australia
    8800 200 3883
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    100%
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    Russia
    +81 800 500 5577
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    100%
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    Japan
    +44 345 129 5484
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    100%
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    United Kingdom
    +64 800 453 987
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    100%
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    New Zealand
    +49 800 520 2120
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    Germany
    +39 800 053 987
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    Italy
    +31 800 0315
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    100%
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    Netherlands
    +86 800 810 2772
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    100%
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    China
    +27 800 220 000
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    South Africa
    +886 800036036
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    +971 80 053 987
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    UAE
    +1 (800) 228-8559
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    Vehicle Protection Products
    +1 (800) 448-1505
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    Extended Service, Credit Insurance Program, Guaranteed Auto Protection
    +1 (844) 271-2617
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    Lexus Pursuits Visa Signature Card
    +1 (844) 271-2613
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    +1 (844) 271-2709
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    Lexus Credit Card
    +1 (844) 271-2622
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    24-Hour Application Center
    +1 (800) 874-7050
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    Lexus Financial Services
    +1 (800) 255-3987
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    24-Hour Roadside Assistance
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  3. Lexus address
    P.O. Box 259001, Mail Drop E1-5A, Plano, Texas, 75025, United States
  4. Lexus social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 02, 2026
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