CB Cars and Trucks Lexus Complaints #62-81

Lexus review: Interior dash and door panels recall

Ctkoulou of Webster, US

Jun 24, 2021 12:38 pm UTC

My elderly parents purchased a 2008 Lexus LS460 in 2010. This wasn't their primary vehicle at first. They have kept it in clean and pristine condition. Once they started driving it more, they realized that there was something very wrong with the interior. It was always so sticky and the dash and door side panels were cracking. They followed the correct avenues to deal with this issue and was told there was a recall for their issue. They received a letter from Lexus instructing them what to do now. So they took it to their dealership like they were told and had it inspected and to have the parts ordered. Apparently whoever helped them at Sterling McCall dealership dropped the ball and didn't order the part. By the time my dad contacted the dealership to see what the progress was with the parts being ordered, he was told that there were no records of parts being ordered for their Lexus and the person that helped them was no longer with the company. Now my parents have been contacting corporate and Sterling McCall dealership in Houston, TX and they have been given the run around. I am now trying to help them escalate this issue and facilitate progress of their Lexus issue being fully resolved. Any advice or assistance in this matter would be much appreciated.

Desired outcome: Have damaged dash and door side panels from recall replaced

Lexus - Interior dash and door panels recall - Photo 1

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Lexus phone numbers

1800 023 009

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57%
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Australia

8800 200 3883

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100%
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Russia

+81 800 500 5577

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100%
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Japan

+44 345 129 5484

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100%
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United Kingdom

+64 800 453 987

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100%
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New Zealand

+49 800 520 2120

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100%
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Germany

+39 800 053 987

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100%
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Italy

+31 800 0315

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100%
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Netherlands

+86 800 810 2772

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100%
Confidence score

China

+27 800 220 000

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100%
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South Africa

+886 800036036

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Taiwan

+971 80 053 987

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100%
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UAE

+1 (800) 228-8559

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Vehicle Protection Products

+1 (800) 448-1505

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Extended Service, Credit Insurance Program, Guaranteed Auto Protection

+1 (844) 271-2617

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Lexus Pursuits Visa Signature Card

+1 (844) 271-2613

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Lexus Pursuits Visa Card

+1 (844) 271-2709

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Lexus Credit Card

+1 (844) 271-2622

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24-Hour Application Center

+1 (800) 874-7050

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Lexus Financial Services

+1 (800) 255-3987

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Lexus address

P.O. Box 259001, Mail Drop E1-5A, Plano, Texas, 75025, United States

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