CB Cars and Trucks Lexus Complaints #82-101

Lexus review: Employee Kenneth Johnson

jesicakinney of Seattle, US

Sep 09, 2019 5:20 pm UTC

I went into the Lexus dealership on 9/3/19 for a diagnostic, I ended up needing a new hybrid battery on the phone I was told my total would be $3690, when I went in to pay for the part again I was reassured that my total was $3690 we spoke again on the phone a few more times after that and I kept asking how much the total was & multiple times he reassured me the total was the same. When I went to pick my car up 9/7/19 he just so happened to leave out the taxes... How, when multiple times I asked what the total was, having to already borrow $3600 from a family member is hard, try asking for another $400 last second. Your employees should not leave out such an important thing, after spending $4058 & not the $3690 like I was told, I'm just really upset. This should've never happened. I should've been told the exact total from the get go.

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Lexus phone numbers

1800 023 009

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57%
Confidence score

Australia

8800 200 3883

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100%
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Russia

+81 800 500 5577

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100%
Confidence score

Japan

+44 345 129 5484

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100%
Confidence score

United Kingdom

+64 800 453 987

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100%
Confidence score

New Zealand

+49 800 520 2120

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100%
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Germany

+39 800 053 987

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100%
Confidence score

Italy

+31 800 0315

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100%
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Netherlands

+86 800 810 2772

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100%
Confidence score

China

+27 800 220 000

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100%
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South Africa

+886 800036036

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Taiwan

+971 80 053 987

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100%
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UAE

+1 (800) 228-8559

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Vehicle Protection Products

+1 (800) 448-1505

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Extended Service, Credit Insurance Program, Guaranteed Auto Protection

+1 (844) 271-2617

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Lexus Pursuits Visa Signature Card

+1 (844) 271-2613

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Lexus Pursuits Visa Card

+1 (844) 271-2709

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Lexus Credit Card

+1 (844) 271-2622

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24-Hour Application Center

+1 (800) 874-7050

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Lexus Financial Services

+1 (800) 255-3987

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Lexus address

P.O. Box 259001, Mail Drop E1-5A, Plano, Texas, 75025, United States

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