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CB Cars and Trucks Lexus Complaints #82-101
Lexus

Lexus review: Employee Kenneth Johnson

J
Author of the review
5:20 pm UTC

I went into the Lexus dealership on 9/3/19 for a diagnostic, I ended up needing a new hybrid battery on the phone I was told my total would be $3690, when I went in to pay for the part again I was reassured that my total was $3690 we spoke again on the phone a few more times after that and I kept asking how much the total was & multiple times he reassured me the total was the same. When I went to pick my car up 9/7/19 he just so happened to leave out the taxes... How, when multiple times I asked what the total was, having to already borrow $3600 from a family member is hard, try asking for another $400 last second. Your employees should not leave out such an important thing, after spending $4058 & not the $3690 like I was told, I'm just really upset. This should've never happened. I should've been told the exact total from the get go.

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  1. Lexus Contacts

  2. Lexus phone numbers
    1800 023 009
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    57%
    Confidence score
    Australia
    8800 200 3883
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    100%
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    Russia
    +81 800 500 5577
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    Japan
    +44 345 129 5484
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    100%
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    United Kingdom
    +64 800 453 987
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    New Zealand
    +49 800 520 2120
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    Germany
    +39 800 053 987
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    Italy
    +31 800 0315
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    Netherlands
    +86 800 810 2772
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    100%
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    China
    +27 800 220 000
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    South Africa
    +886 800036036
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    +971 80 053 987
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    UAE
    +1 (800) 228-8559
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    Vehicle Protection Products
    +1 (800) 448-1505
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    Extended Service, Credit Insurance Program, Guaranteed Auto Protection
    +1 (844) 271-2617
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    Lexus Pursuits Visa Signature Card
    +1 (844) 271-2613
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    +1 (844) 271-2709
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    Lexus Credit Card
    +1 (844) 271-2622
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    24-Hour Application Center
    +1 (800) 874-7050
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    Lexus Financial Services
    +1 (800) 255-3987
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    24-Hour Roadside Assistance
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  3. Lexus address
    P.O. Box 259001, Mail Drop E1-5A, Plano, Texas, 75025, United States
  4. Lexus social media
  5. Laura
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    Jun 02, 2026
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Lexus Category
Lexus is ranked 2 among 5 companies in the Cars and Trucks category
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