CB Cars and Trucks Lexus Complaints #82-101

Lexus review: 2019 lexus nx300 - scratches on left bottom frame by driver side door

KSolan of Milwaukee, US

Jul 24, 2019 7:19 am UTC

Verified customer

I found an 8 inch area of scuff marks on left lower frame where driver door meets the frame. I took it to dealer as I didn't want the issue to get any worse and get into the paint. Dealer summed problem up by stating that I scuffed my shoes as I got in vehicle. Ridiculous! My shoes don't touch the frame of the vehicle as I enter or exit as I am a perfectly capable person with no physical disability. I don't use that part of vehicle to "hoist" myself into it. The vehicle sits low so that I simply place my right leg in and sit down and swing my left leg in alongside it. Dealer rep says she saw same scratches on 4 of their loaner NX300's. That means to me that there is a design problem with how the driver door molding contacts the frame. Lexus engineers need to further review this as it seems to happen with a number of NX300's.

I am enclosing a copy of the invoice and chat I had with dealership. Thank you.

Lexus - 2019 lexus nx300 - scratches on left bottom frame by driver side door - Photo 1

Lexus - 2019 lexus nx300 - scratches on left bottom frame by driver side door - Photo 2

Lexus - 2019 lexus nx300 - scratches on left bottom frame by driver side door - Photo 3

Lexus - 2019 lexus nx300 - scratches on left bottom frame by driver side door - Photo 4

Lexus - 2019 lexus nx300 - scratches on left bottom frame by driver side door - Photo 5

View 0 more photos

0 comments

Add a comment

Lexus - Vehicle that can kill you! 13

Lexus - gs450h hybrid battery 8

Resolved

Lexus - Customer support 2

Resolved

Lexus - Be aware of brake problem! 1

Resolved

Lexus - Sudden acceleration 5

Resolved

Lexus - Key Fob shortage

Lexus - Сertifies lease turn in with prior collision damage $10000+

Lexus - Sales Service & more

Resolved

Lexus - Denying me service (olatunbosun gbolade)

Lexus - Report rx350 3.5 (a) of the condition vehicle abnormal jerking and lost power

View all Lexus reviews and complaints

Lexus Contacts

Lexus phone numbers

1800 023 009

Click up if you have successfully reached Lexus by calling 1800 023 009 phone number 9 9 users reported that they have successfully reached Lexus by calling 1800 023 009 phone number Click down if you have unsuccessfully reached Lexus by calling 1800 023 009 phone number 7 7 users reported that they have UNsuccessfully reached Lexus by calling 1800 023 009 phone number

57%
Confidence score

Australia

8800 200 3883

Click up if you have successfully reached Lexus by calling 8800 200 3883 phone number 1 1 users reported that they have successfully reached Lexus by calling 8800 200 3883 phone number Click down if you have unsuccessfully reached Lexus by calling 8800 200 3883 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling 8800 200 3883 phone number

100%
Confidence score

Russia

+81 800 500 5577

Click up if you have successfully reached Lexus by calling +81 800 500 5577 phone number 2 2 users reported that they have successfully reached Lexus by calling +81 800 500 5577 phone number Click down if you have unsuccessfully reached Lexus by calling +81 800 500 5577 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +81 800 500 5577 phone number

100%
Confidence score

Japan

+44 345 129 5484

Click up if you have successfully reached Lexus by calling +44 345 129 5484 phone number 1 1 users reported that they have successfully reached Lexus by calling +44 345 129 5484 phone number Click down if you have unsuccessfully reached Lexus by calling +44 345 129 5484 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +44 345 129 5484 phone number

100%
Confidence score

United Kingdom

+64 800 453 987

Click up if you have successfully reached Lexus by calling +64 800 453 987 phone number 1 1 users reported that they have successfully reached Lexus by calling +64 800 453 987 phone number Click down if you have unsuccessfully reached Lexus by calling +64 800 453 987 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +64 800 453 987 phone number

100%
Confidence score

New Zealand

+49 800 520 2120

Click up if you have successfully reached Lexus by calling +49 800 520 2120 phone number 1 1 users reported that they have successfully reached Lexus by calling +49 800 520 2120 phone number Click down if you have unsuccessfully reached Lexus by calling +49 800 520 2120 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +49 800 520 2120 phone number

100%
Confidence score

Germany

+39 800 053 987

Click up if you have successfully reached Lexus by calling +39 800 053 987 phone number 1 1 users reported that they have successfully reached Lexus by calling +39 800 053 987 phone number Click down if you have unsuccessfully reached Lexus by calling +39 800 053 987 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +39 800 053 987 phone number

100%
Confidence score

Italy

+31 800 0315

Click up if you have successfully reached Lexus by calling +31 800 0315 phone number 1 1 users reported that they have successfully reached Lexus by calling +31 800 0315 phone number Click down if you have unsuccessfully reached Lexus by calling +31 800 0315 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +31 800 0315 phone number

100%
Confidence score

Netherlands

+86 800 810 2772

Click up if you have successfully reached Lexus by calling +86 800 810 2772 phone number 1 1 users reported that they have successfully reached Lexus by calling +86 800 810 2772 phone number Click down if you have unsuccessfully reached Lexus by calling +86 800 810 2772 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +86 800 810 2772 phone number

100%
Confidence score

China

+27 800 220 000

Click up if you have successfully reached Lexus by calling +27 800 220 000 phone number 1 1 users reported that they have successfully reached Lexus by calling +27 800 220 000 phone number Click down if you have unsuccessfully reached Lexus by calling +27 800 220 000 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +27 800 220 000 phone number

100%
Confidence score

South Africa

+886 800036036

Click up if you have successfully reached Lexus by calling +886 800036036 phone number 1 1 users reported that they have successfully reached Lexus by calling +886 800036036 phone number Click down if you have unsuccessfully reached Lexus by calling +886 800036036 phone number 1 1 users reported that they have UNsuccessfully reached Lexus by calling +886 800036036 phone number

Taiwan

+971 80 053 987

Click up if you have successfully reached Lexus by calling +971 80 053 987 phone number 12 12 users reported that they have successfully reached Lexus by calling +971 80 053 987 phone number Click down if you have unsuccessfully reached Lexus by calling +971 80 053 987 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +971 80 053 987 phone number

100%
Confidence score

UAE

+1 (800) 228-8559

Click up if you have successfully reached Lexus by calling +1 (800) 228-8559 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (800) 228-8559 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (800) 228-8559 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (800) 228-8559 phone number

Vehicle Protection Products

+1 (800) 448-1505

Click up if you have successfully reached Lexus by calling +1 (800) 448-1505 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (800) 448-1505 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (800) 448-1505 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (800) 448-1505 phone number

Extended Service, Credit Insurance Program, Guaranteed Auto Protection

+1 (844) 271-2617

Click up if you have successfully reached Lexus by calling +1 (844) 271-2617 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (844) 271-2617 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (844) 271-2617 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (844) 271-2617 phone number

Lexus Pursuits Visa Signature Card

+1 (844) 271-2613

Click up if you have successfully reached Lexus by calling +1 (844) 271-2613 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (844) 271-2613 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (844) 271-2613 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (844) 271-2613 phone number

Lexus Pursuits Visa Card

+1 (844) 271-2709

Click up if you have successfully reached Lexus by calling +1 (844) 271-2709 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (844) 271-2709 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (844) 271-2709 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (844) 271-2709 phone number

Lexus Credit Card

+1 (844) 271-2622

Click up if you have successfully reached Lexus by calling +1 (844) 271-2622 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (844) 271-2622 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (844) 271-2622 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (844) 271-2622 phone number

24-Hour Application Center

+1 (800) 874-7050

Click up if you have successfully reached Lexus by calling +1 (800) 874-7050 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (800) 874-7050 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (800) 874-7050 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (800) 874-7050 phone number

Lexus Financial Services

+1 (800) 255-3987

Click up if you have successfully reached Lexus by calling +1 (800) 255-3987 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (800) 255-3987 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (800) 255-3987 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (800) 255-3987 phone number

24-Hour Roadside Assistance

More phone numbers

Lexus address

P.O. Box 259001, Mail Drop E1-5A, Plano, Texas, 75025, United States

Lexus social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 28, 2026
View all Lexus contacts