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Lexus2019 lexus nx300 - scratches on left bottom frame by driver side door

1
K Jul 24, 2019

I found an 8 inch area of scuff marks on left lower frame where driver door meets the frame. I took it to dealer as I didn't want the issue to get any worse and get into the paint. Dealer summed problem up by stating that I scuffed my shoes as I got in vehicle. Ridiculous! My shoes don't touch the frame of the vehicle as I enter or exit as I am a perfectly capable person with no physical disability. I don't use that part of vehicle to "hoist" myself into it. The vehicle sits low so that I simply place my right leg in and sit down and swing my left leg in alongside it. Dealer rep says she saw same scratches on 4 of their loaner NX300's. That means to me that there is a design problem with how the driver door molding contacts the frame. Lexus engineers need to further review this as it seems to happen with a number of NX300's.

I am enclosing a copy of the invoice and chat I had with dealership. Thank you.

2019 lexus nx300 - scratches on left bottom frame by driver side door
2019 lexus nx300 - scratches on left bottom frame by driver side door
2019 lexus nx300 - scratches on left bottom frame by driver side door
2019 lexus nx300 - scratches on left bottom frame by driver side door
2019 lexus nx300 - scratches on left bottom frame by driver side door

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