Lewis Group — poor service
Please help - poor service from branch, customer service, area manager
We are pensioners and bought a couch set in april 2018 cash. Since october 2018 up to date we keep on sending it back for repairs - brand new items?? We require that we get a replacement couch set or our money back. We are elderly people who are being are not getting the after sale service as advertised. We have spoken to their customer services how many times, every time they say they will come back to us (gregg)... We have spoken to the branch manager (josephine) how many times, we have spoken to the person (bennie) at the branch handling the complaints... We have even spoken to the area manager (mrs earis) herself... Still "we are waiting for the merchandize manager" next month the warrantee / guarantee expires and what then?? We require assistance please, money back or a replacement set. How long do we need to wait for the merchandize manager?
We currently have a loan unit from lewis stores carletonville.
We need assistance please.
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