CB Apparel Levi Strauss & Co. Complaints #262-281

Levi Strauss & Co. Reviews and Complaints

Levi Strauss & Co. review: problem with returning jeans

rhilspi of Centreville, US

Nov 08, 2015 9:05 am UTC

Verified customer

I sent a pair of jeans I bought on 9/15, from the website levi.com, back for a refund, (on 9/25) followed all directions completely and still have not received the refunded amount back to my original payment. (today is 11/8) I have contacted the company through their online chat mode and through their customer service email, and each time someone has said that "more time is needed to investigate the return". I'm unsure of what that means. I did not detach any tags, did not wear them out of the house or wash them. I tried them on and returned them through ups within about 5 days (return policy says I have within 60 days to return). I have bought jeans from levi.com many times, and I have returned jeans to them a few times with no problems at all. I would really like to resolve this dispute, but am unsure of what to do at this point. The jeans were over $200, and I would just like my money back.

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Levi Strauss & Co. Contacts

Levi Strauss & Co. phone numbers

1800 625 603

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31%
Confidence score

Australia & New Zealand

8800 200 7363

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50%
Confidence score

Russia

+1 (866) 860-8907

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United States

+1 (888) 501-5384

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Canada

+44 800 5384 7501

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100%
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United Kingdom & Rest Of Europe

+86 400 108 0501

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China

+852 31 840 075

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Hong Kong

+81 120 099 501

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Japan

+60 377 266 290

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100%
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Malaysia

+63 27 050 500

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100%
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Philippines

+65 67 496 501

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Singapore

+66 27 904 000

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Thailand

+27 214 039 400

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South Africa

+82 25 288 876

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South Korea

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Vietnam

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Brazil

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Levi Strauss & Co. emails

feedback@levi.com

100%
Confidence score: 100%

Support

questions@levistrauss.com

99%
Confidence score: 99%

support

Levi Strauss & Co. address

1155 Battery Street, San Francisco, California, CA94111-1203, United States

Levi Strauss & Co. social media
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