Levin Furniturebox spring

N
This review was posted by
a verified customer
Verified customer

I purchased 2 mattress sets and they were going to be delivered on a Saturday afternoon as I was moving into another house that day. Delivery came right in the middle with bed frames not even set up. Did not appreciate that at all. Delivery guys did not say I needed to try out beds before they left. Went to bed that evening and box spring so high I can't get in it. Called Solon Ohio store first thing Monday morning to exchange for a low profile one. Sales rep, Ryan was as rude as rude could be when I told him their customer service policy stinks. The only option they would give me was to purchase a low profile box spring for $180, but they would be kind enough to take $10 or $20 off as a discount but I would also have to pay delivery charge. Run from this furniture store. They do NOT care about the customer at all - the almighty dollar is all that matters to them. Go to Bastista Furniture in Parma Ohio because they treat you right. Levin lied to me, Dustin the regional sales manager could care less and even Paula the customer service manager at their corporate location weren't any better. I learned the hard way how unprofessional, greedy and how they are NOT about anything to help out the customer - so if I can save just one customer a headache -do yourself a favor and go anywhere else. RUN -they are slime

Responses

  • Na
    Nancielas Sep 09, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I purchased 2 mattress sets and they were going to be delivered on a Saturday afternoon as I was moving into another house that day. Delivery came right in the middle with bed frames not even set up. Did not appreciate that at all. Delivery guys did not say I needed to try out beds before they left. Went to bed that evening and box spring so high I can't get in it. Called Solon Ohio store first thing Monday morning to exchange for a low profile one. Sales rep, Ryan was as rude as rude could be when I told him their customer service policy stinks. The only option they would give me was to purchase a low profile box spring for $180, but they would be kind enough to take $10 or $20 off as a discount but I would also have to pay delivery charge. Run from this furniture store. They do NOT care about the customer at all - the almighty dollar is all that matters to them. Go to Bastista Furniture in Parma Ohio because they treat you right. Levin lied to me, Dustin the regional sales manager could care less and even Paula the customer service manager at their corporate location weren't any better. I learned the hard way how unprofessional, greedy and how they are NOT about anything to help out the customer - so if I can save just one customer a headache -do yourself a favor and go anywhere else. RUN -they are slime

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