Levin Furniture

On 11-16-2014, I purchased a sectional from michael czekaj. When asked if I wanted the 5-year protection warranty, I said "no. I feel they are a waste of money." he said "not in this case because if you don't use guardian's services by the end of the 5-year contract, you get a full refund." it has now been 5 years and 2 months and I never used guardian's services and never received a full refund of my $197.99. I emailed guardian protection products to see if they were the ones to initiate the refund, but, I received 3 separate emails (all of which I made copies of) saying that it is the retailers responsibility to issue the refund. On 1-16-2020 I physically went to the store in monroeville, pa, and approached a salesman about my refund. As I was telling him the story, he stood there listening, nodding his head up and down the whole time. He then proceeded to tell me that they don't give refunds, only store credit. I proceeded to tell him that that was not what I was told and promised by the salesman, michael cezkaj. He then said "I don't know what to tell you. We have alot of nice things the you could spend your store credit on." then, he went into naming everything in the store that $197.99 could buy me. I promptly told him that I didn't want to buy anything — I wanted the full refund that I was promised. I also told him that there was absolutely nothing that I needed — that my house is fully furnished. So, then, he said "if there is nothing you need then maybe you could buy something for your family or a friend that they need." is that your policy — to brow beat customers into doing something they don't want to do? Bottomline, I want my refund of $197.99 that I was promised. My sales order # is 1116420zytd, account # is tartd16301, and I have already told you the salesman's name. Just so you know, I have already filed a complaint with the bbb.