Overview of Letter Tiles for Learning customer experience
Letter Tiles for Learning, offered by allaboutlearningpress.com, has garnered numerous consumer complaints, highlighting several significant issues. Customers have expressed dissatisfaction with the product, citing various negative points. The letter tiles have been reported to be of poor quality, with several users experiencing tiles that easily break or chip. Additionally, many consumers have complained about the lack of durability, as the tiles tend to wear out quickly, rendering them ineffective for long-term use. Furthermore, customers have expressed frustration with the limited selection of tiles, which hampers their ability to create a wide range of words and sentences. These concerns regarding the subpar quality, lack of durability, and limited selection of letter tiles make Letter Tiles for Learning a less desirable choice for consumers seeking an effective learning tool.
Letter Tiles for Learning complaints 8
Newest Letter Tiles for Learning complaints
Replied
We Had Been Loving This But Hate New Update
Not sure why this was updated as everything is much worse now. The letters freeze up constantly, and most of the time we can't get any of it to work. It's also way more sensitive so that in order to clear the tiles you have to drag them to an exact minute space or it won't clear. You have to do it just right. Super annoying. Tapping the letters to make them appear on the screen doesn't work more than half of the time now. We won't be able to keep using this if it is not fixed. Would not recommend purchasing until they do so.
The complaint has been investigated and resolved to the customer’s satisfaction.
An additional update on some of these issues:
Clear tiles issue�"For people having trouble with this, right now you have to put the tile precisely in the space�"too high or too low and they won't clear. Here's a video to show this. They are working on refining this to be less particular.
Top row issues: The top row of the workspace is supposed to be reserved for syllable tags (it's always been that way, but right now, the tiles mistakenly go to that top row if you tap them�"and then you won't be able to add/manipulate them). Try placing a syllable tag there�"you should be able to put a syllable tag in that top row space.
See if you can build words lower down and whether you can add or replace tiles when you do that. That should function well, so let me know about any issues when working with words below the top line.
When you tap letters, they are NOT supposed to go to that very top row, so that's a bug we are working on. They are supposed to go one row down so you can place a syllable tag above them. As a workaround until this is fixed, if you tap your screen lower down to put a gray “placeholder" box up and then tap the tiles, they should line up after the gray placeholder. See if that works for you.
Some people are having trouble tapping letters and getting them to move. This may be related to the top row issues. See if tapping works when you use a placeholder to start the word below the top row.
Hopefully, we can get this working better for you soon! ~Merry :-)
Replied
Displeased with the new update
The letters are soooooo large. Constantly have to swipe to get to vowel teams, which is a pain for anyone above above level 1. Spaces randomly appear in words. When replacing a letter in a word the letter goes to the end of the word instead of where I removed a letter. Throwing away all the letters to the top is now a pain. You can't seem to drag them up there. You have to fling them and that only works half the time. Our favorite daily app has been ruined and has become a huge frustration to our school day.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
So much potential!
I keep promising my son that this will hopefully get better...but we always end upmost using Barton tiles from my older dyslexic sons curriculum bc it is incredibly frustrating to get the tiles to respond! You have to touch them over and over and sometimes they work and sometimes they don't. Please please fix this!
Also it would be amazing within lessons to have the teachings divided and the words popping up on the screen. For now we will keep trying. I check daily to see if there is an update!
The complaint has been investigated and resolved to the customer’s satisfaction.
If not, please email me at support@allaboutlearningpress.com. We'd love to help you have a 5 star experience!
SAFETY NOTICE: ComplaintsBoard has analyzed Letter Tiles for Learning and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%.
Letter Tiles for Learning resolved 100% of 8 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Letter Tiles for Learning has received 20 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Letter Tiles for Learning has claimed the domain name for allaboutlearningpress.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Allaboutlearningpress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Letter Tiles for Learning website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Allaboutlearningpress.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Letter Tiles for Learning and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Allaboutlearningpress.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Allaboutlearningpress.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Letter Tiles for Learning.
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Letter Tiles for Learning, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- Letter Tiles for Learning protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The registrar associated with Letter Tiles for Learning has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
Replied
Keeps closing itself on multiple iPads
I don't know if there was a new update or if it needs one but this app keeps closing itself. We've been using it for 3 years and now it is closing itself on multiple IPads. It's unusable for us now. Can someone check and see what is going on? Can this be fixed? It's not just one iPad doing this... its 3 different ones.
The complaint has been investigated and resolved to the customer’s satisfaction.
If it's working now, can you update your review? Thanks! ~Merry
Replied
Broke it for past user
The new version is not compatible with the current spelling system. We are really disappointed that the developer chose to replace the app that worked with current curriculum rather than creating a new app for the new curriculum (much of which isn't even out yet to my knowledge). Very sloppy execution that needs to be addressed immediately for the sake of my six children who now have no way of doing their lessons.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
So frustrating
I just downloaded this app to assist us, as the tiles with both boys have been annoying. This app is not made well. I have just wasted 20 minutes trying to figure it out with the boys. Wasted $20 and will go ahead and use the tiles on the white board again. Don't waste your time or money!
The complaint has been investigated and resolved to the customer’s satisfaction.
If it doesn't end up working for you, you can request a refund from Apple. Please let me know if you have any trouble getting a refund--we don't want you to be stuck with an app that's not working on your device! ~Merry :-)
Replied
Do not like the new layout
I know they are working on fixing all the bugs with the update. In addition to all the issues with using the app (tiles don't always respond to touch, tiles go missing when splitting into syllables, sometimes clears for no reason). However I also really miss the old layout. This app was our go to, and now it's something I really dread. I have to find the sounds for him, instead of him finding the sounds since they don't all fit on the screen at once. Please go back to old layout.
The complaint has been investigated and resolved to the customer’s satisfaction.
Edited to add--update 2.2.3 should fix any remaining issues. Let me know if you are still having any trouble with the app! ~Merry :-)
Replied
Family sharing does not work
App Store page states it has family sharing. Purchased app on my iPad and my daughter, who is a member of my family sharing group is unable to download the same app on her iPad without repurchasing the app. Waited a few days and issue persists. Requested a refund soon after.
Gave 1 star for setting incorrect expectations on family sharing.
The complaint has been investigated and resolved to the customer’s satisfaction.
See if this article on finding shared content helps - https://support.apple.com/en-us/HT201454
or this one on downloading shared content. - https://support.apple.com/guide/ipad/download-family-members-purchases-ipade8a18d38/ipados
You may need to talk to Apple support if not�"their tech support would be better equipped for helping you figure this out since it pertains to your devices and setting up their family sharing program rather than the Letter Tiles app specifically. https://getsupport.apple.com/?s=n
Hopefully, you can get it working for your tablet�"let me know how it goes! You can contact me at support@allaboutlearningpress.com. ~Merry :-)
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We Had Been Loving This But Hate New Update
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