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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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T
1:00 am EDT

Letgo edgar herrera

This person said he was coming to buy my bed, then never showed up or called. I gave him my cell number too! When I reviewed him, letting people know not to wait around for this guy, he retaliated by writing a bad review on me as though he sold me something! He has been updating and publishing it everyday. I have a great reputation on your sight. I don't know how to block him or stop him. Please help!

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Update by Teisha c
Apr 07, 2018 1:02 am EDT

Read above..? How do I block this person?!

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K
9:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo person sold me broken washer

Maurice Bayless of Akron, Oh sold me a broken washer for $170.00. When told the washer was not functioning, he stated he would come and fix it. He never showed up to fix the washer and has never returned my money. He is no longer responding to messages left on his phone. Please help us clarify this matter as we feel we have been scammed our first time using this site.

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U
7:55 pm EDT

Letgo an ad on letgo.

This site is getting to be a joke. I am having people putting in a favorite for items that i'm not even selling. Contact these people and they tell me they favorite an item that I was selling but it comes to me as something different. I am about fed up with these crappy sites and can't wait till the weather allows me to have one big yard sale. Over half the things I advertise are sold somewhere else besides this lousy site. Good luck if you want to sell on this site. Its all bs.

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G
11:22 am EDT

Letgo beats solo headphones

I bought a pair of red beats solo headphones for $100 off a member of letgo using the name Steve Stairs residing in Kitchener, ON. I tried to message him on letgo as well as Facebook to tell him to give me my money back and take his faulty headphones.

He failed to reply to either message and when I go to search him his profile is nowhere to be found.

Is there anything that can be done as I am now left with a pair of headphones that do not work and I'm out $100 for nothing.

I even paid to get them fixed and it cannot be fixed.

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J
11:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo items removed from website/ unable to respond to prospect buyers; natuzzi leather 3 piece living room set.

I had posted a few items on your website, I received a few offers but none came through, Not sure what is the motivation for people to do that, they would just not respond. These items were removed by the Letgo after a few months; but they offered to reinstate the items removed by them, I agreed( did not even know the items had been removed from their website) within minutes I had a few offers, asking for my phone # to make arrangements for pick up of for sale items; I noticed that even though these buyers " had different names they were providing the same ph # as reference, I requested we communicate through letgo website; "they immediately stopped communicating". Now I had another buyer, seemed legitimate; but at the final step before the sale I could no longer respond to this buyer! Letgo website tells me "there is a problem" to " try again"every time I attempt to respond to buyer; so know I can't even get help from Letgo customer srvc and am loosing my sale...how do you report such a problem with their website? Juliem

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R
5:11 pm EDT

Letgo 2005 nissan murano suv/categorie cars

hi I am the buyer my name is reggie sims and on 3-26-18 I went on LET IT GO! to buy a vehicle a 2005 Nissan Murano SUV! the sell price is $1000 the sellers name is Tracy M. Thompson ([protected]@gmail.com) upon agreeing to buy the SUV the seller said that we have to go through Ebay Motors to complete the sell! so ebay sent me a email invoice with all the sale info and info on how to send the money! it said to buy ebay gift cards 2 of them each 1 worth $500! but before I did I asked ebay motors to call me to conform it's ebay and they did and they helped me out on how to send the gift cards so I did and submitted them to ebay motors! so almost a day later and many many emails later I get a email from ebay motors saying they need another $500 for insurance and shipping so the vehicle can be shipped to my house and upon receiving the vehicle the insurance company will reimburse me! so I said fine and let them know I will not be sending any more money and I need the shipping and tracking info ASAP in which they said it will take no more then 4 hours to get the info to me! it has now been over 12 hours since they told me this so I sent many emails again asking what is going and why I have not received my shipping and tracking# info! but have not received a response so I decided to call them with number they called me from (208-261-1283) and now no answer so I decided to look up eBay's costumer service number and call them to find out what is going on and now after talking to the real ebay service team I found out it was a scam and I was the 3 person reporting this scam just today and they said their going start an investigation on this matter and I decided to also contact you (let it go!) about the matter also and I looked up the vehicle on your site again and its still posted and the seller is still running the scam! so please get her or him before this happens to someone else! and I have all the emails and receipts for the gift cards (I will upload them) and anything else you need just let me know! thank you so much!

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S
3:08 pm EDT

Letgo urgent!!! received counterfeit money

Letgo, very urgent! Call me asap. I received counterfeit money when selling an item and I am calling fbi right now. So call me asap [protected] Tara Gibson
date 3/25/18

Will give info when I get a call back! Or just give to FBI

I want a phone call immediately. I have photos, etc. will explain when contacted.

I am calling FBI. So it would be beneficial to call me asap while this guy still has his page up.!

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G
General Service
, US
Mar 25, 2018 3:30 pm EDT

Hi Tara.

Appreciate the concern.

Was it only a single bill or more than a single bill? What denomination(s)?

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C
10:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo I have been scammed by user kelvin cole

Date: 3/23/2018
No client number, username was one Kelvin Cole from Salt Lake City on Letgo

I was selling Xbox Codes on letgo, and this man had offered to buy the codes through paypal. He used a service to fake paypals identity on gmail, and stole my codes without giving me any money

I only want the $30 dollars he had offered to provide, and possibly any contact information, so I may take legal action should he not provide

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C
6:21 pm EDT

Letgo phones

There is a seller on Letgo who is currently under the username Honesty. She claims to work for a wholesale store for phones called Celltone. My boyfriend sent her the money for a phone and she said she sent it along with providing proof of purchase and a package delayed message. After confronted asking where the package is she blocked him. Using several new accounts my boyfriend and I confronted her as she continued to block us and said things like "catch me in Cali hahahaha".

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B
6:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo I was robbed at gunpoint by one of the sellers on the app.

I made a police report already but I just wanted to put it out there so this doesn't happen to anyone else, so I was messaging a person with the username Dave Reed, in Philadelphia, PA to buy an item from him but when we met up him and his partner actually robbed me at gunpoint and took the money I had to buy the item, please contact me through the app with any information of the seller please. So I can notify the detectives I spoke to

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H
4:24 pm EDT

Letgo scammer

Scammer with letgo ID Baron D seems professional and all during the chat, he even gave me a number to text him my shippimg address and was gonna sent pictures as he ship out the iPhone, plus he was gonna sent me the tracking #. But after receiving my money he stopped replying, no tracking#, no iPhone and the item I supposedly purchased is still up for sell!

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M
3:36 pm EDT

Letgo I posted an animal hut for sale and it went down hill

A man named Anthony Blige first contacted me about the hut ready to buy it. I am very truthful and kind about it. I also mentions to him I had a rabbit that needed a home too. He averted his attention on the rabbit and tried to get the rabbit alone after I said I would drop her fee if he bought the hut. He was determined to get just the rabbit, and stalked my page and saw that I had a craigslist post of her trying to find a good home. He used that and told me I was basically not a good person and only cared about the money. I told him I have no idea who he is and anybody can say anything to get a rabbit free or cheap. He hinted that I did not care about my rabbit and I can't get my number away from him after he Calle about the hut. He was very nasty actin and continue to call and harass my father's phone number. Please! Is there any way to remove this user?

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5:34 am EDT

Letgo xbox one

I saw that this guy was selling an xbox one for $100 on letgo. So I thought that was a great deal because xbox ones are a couple years old but still pretty pricey. Anyways this guy turns out to be a scammer. He handed me and xbox one box full of books, empty game cases for xbox 360 and xbox 360 controllers without the battery packs. He was a total [censor]. Him and his friend. I filed a police report and I was lucky enough to get his license plate number. They sped off as soon as we did the deal but were stupid enough to slow down once th y thought they were "clear". Nope. I caught their license plate number and went straight to the police. I'm glad I did. Because they deserve to go to hell and be in jail for the theft they committed. But i'm glad I lost $100 vs like $200-$300 for an xbox. Just be very careful out there. This guys name is "john" and lives in celina, tx. He's selling an "xbox one", raybands and camo overalls. If someone stumbles upon his page. Dont buy from him. I have also reported him to letgo but this dude still has his page up.

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M
7:32 pm EDT

Letgo my cc was charged $1.99 I never authorize this payment nor do I know what it’s for

My credit card was charged on 3/14/18 for $1.89 for something I didn't order or give my
Authorization for, I have an emailed receipt for the charge that came in yesterday had I never been emailed I would have never known about this charge and it really concerns me that this company let go could do that to people or customers I would appreciate somebody looking into this and reimbursing my account ASAP

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Update by Mareta Meta Zimmerman
Mar 14, 2018 7:35 pm EDT

I’ve already submitted my complaint three times how many times do I need to submit it before this goes through ⁉️⁉️⁉️⁉️⁉️

Update by Mareta Meta Zimmerman
Mar 14, 2018 7:34 pm EDT

My credit card was charged $1.98 for something I didn’t order nor did I give my authorization the charge was on 3/14/18
I need to know that my credit card isn’t going to be randomly charge and I’m not gonna catch it unless I just happened to be checking my emails yesterday I would appreciate you people looking into this as soon as possible

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J
11:10 am EDT

Letgo liars on letgo

My name is Jeremy Marthaler I used to have many good sales but for the past 4 months nothing cause people are lieng about me and leaveing false untrue reviews about me the let go app used to b fast easy to use and helpful but not anymore nothing but liars scammers and noshows people that left false bad reviews about me need to b stopped everyone that has bought from me gave 5 star rating only 1 [censor] kept changing his profile pic and telling me say hi to YouTube and was calling me names and stuff but y would anyone believe that rude kid over me who has done nothing wrong just trying to sell my popular items I had a lot of good deals and sales but not anymore cause 1 [censor] kept leaveing false reviews about me now no one on let go trusts me anymore and I didn't do anything wrong and being blocked for no reason sucks

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Update by Jeremy Marthaler
Mar 13, 2018 11:16 am EDT

I'm just selling my popular items and some people keep trying to ruin me I'm not sure y haven't done nothing wrong accept deny that 1 person a sale because he was rude being a [censor] and said he didn't like my price after saying price was fine so I accepted his price only to be threatened called me a ton of names and said I'm dumbest person ever but I serve in the US army so how am I dumb he just didn't like my prices but I'm selling really popular stuff my prices are legit and fair u get what u pay 4 with me

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J
2:20 pm EDT

Letgo iphone 7 plus

Okay so prior to purchasing the 7plus for for 280$ me and the seller were having constant communication and even when I purchased the item the communication was still constant, she tells me that she will give me the tracking number as soon as it becomes available. I know it usually takes 24 hours to receive a tracking number because I purchase things online often but I purchased the item Friday morning and she still hasn't given me the tracking number. I sent her another message just to make sure she remembered to give me the tracking number and noticed I was blocked. I even emailed her and she didn't respond

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12:19 pm EST

Letgo someone is selling my families belonging

her name is Misty lambert she has put my dead grandma stuff on here and her movies they have her name on them its Nancy look at the you will see the name please I am begging you I want my family stuff returned sh ha stolen my niece babyb cloths my sister stuff and again another family member that had passed away the porcline dolls one of them was from me to my niece and my step dad gave her the other one please can you help me to stop her from selling all our stuff. if you need to contact me [protected] thank you Deanna Bagg.

P.S there are to many picture to post please help

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D
11:26 am EST

Letgo signing on to the site

For the last several days I have been unable to search on your site. On both my desk top and smartphone your site freezes up after I sign on to it. Is there a solution? I am also trying to figure out how to search across the us on your site instead of just a local search.

I would actually like to speak to someone on the phone if possible. Please email me back at [protected]@comcast.net. Thanks.

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M
2:32 am EST

Letgo user "al"; ikea table and chairs $60

This man registered with letgo as AL picked up this item after given lots of time, space, lighting to examine. When he commented on scuffs I told him it was well loved by my children but a sturdy table and chairs. Now 6 weeks later he sends me offensive, aggressive, accusing messages AND is threatening to show up at my place of work demanding refund since the one decorative "x" on back of one chair apparently his child broke. Although I told him that I honestly forgot that we repaired that decorative part with wood glue when he sent first aggressive messaage - he is claiming I sold dangerous product and is acting like it's unusable. This is not appropriate behaviour. The items purchased are safe and sturdy and in fact newer versions of these chairs for kids are open back and without the "x" because it doesn't affect safety. It was not broken when I sold it to him. His child broke it after 6 weeks in his possession. This is completely ridiculous. I will be calling police if he creates scene in my workplace! Not sure what you can do to protect the public from aggressive users like him. But I would appreciate your assistance

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Update by Mrsgibber
Mar 08, 2018 2:40 am EST

His username on letgo is
Al

What man threatens a woman to watchout I’ll be showing up at your office! Am I supposed to live in fear because his child broke a used children’s chair!

I hope he comes to realize that I am not a bad person and did not sell him dangerous items.

Buying used anything comes with inherit risks. Buy computer monitor off letgo - it breaks in 2 weeks. Not the sellers fault - worked fine for them - but ya materials breakdown. That’s a fact. Not everyone is out to get others. Accidents happen

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A
8:40 pm EST

Letgo a delinquent and possibly stolen iphone is sold on us

The seller of an iPhone 8 plus claimed that the iPhone is unlocked and she sold it on us for $400 through LetGo. Soon after the deal we learned that she had already blocked us on the let go. Then we learned that the phone is under contract with sprint. We immediately contacted sprint customer service to learn more. Sprint told us that the iPhone is a delinquent phone under someone's name and they have not paid for the phone in full. Also, since the phone is under their account, they cannot unlock it for us. We also learned that the name she put on the letter she signed for us as a proof of sales does not match the account holder name. This makes it more likely that the phone could be a stolen one.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Contact Letgo customer service

Phone number

+1 (347) 433-8912

Website

letgo.com

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