Leslie's Pool Supplies – Customer service from store manager was beyond poor

Go to get my water tested
48 min drive to store an 48 min drive back.

My cyanuric acid is reading high.
Manger tells me I need to remove water to remove it.
I didn’t flip past first page on test print out(my fault) just assumed it was ads.

Where the first thg on treatment plan is a remover solution along with 5 other differnt chemicals needed to balance my pool properly.

Not only did he not tell me there was a product to remove the cyanuric acid or that they carry the product in store.

Plus not to mention the 5 other chemicals that pool needed in order to be balanced.

Extreme waste of time drove alll the way there to get the help I needed in balancing my pool not some uneducated pool drain advice when you sell the product to do it with out water removal