Leon's Furniture — re-stocking fees
Over the years we’ve purchased several items and were satisfied until our most recent purchase. Leon’s Furniture on 140 Akerley Blvd, Dartmouth, N.S. We purchased a dining room table with 8 chairs. Later we purchased the hutch and buffet to match the table. When the table set arrived one of the chairs had a scratch on it, I took it back to the store and it was replaced with a new one still in the box. When that chair was taken out of the box, it too has a scratch on it. So I returned that chair and again a new one was given, still in a box. This one was O.K. So we enjoyed using the table and chairs, for a few weeks, then we began to notice that the seats on the chairs were starting to sink in. It felt like we were sitting on a toilet seat. We also had to keep screwing in the screws, as they kept falling out, from under the chair, and to tighten them up as well. So, I went to the store, at Customer Service and spoke to someone who sent a repairman to have a look at the chairs in question. He cancelled on two occasions but when he finally arrive, he indicated that the chairs were poorly made and had no support under the padding and that there was no way that they could be repaired and that we should go back to the store and select 8 chairs of our own choosing, preferably hard wood chairs, as the store had plenty of chairs to choose from. I went to the store and looked for replacement chairs. Most of the sets all contained the same type of chair, padded seats of a valour texture material. At the time that I looked there were only three sets of kitchen tables and chairs that were made of wood in the seat area, and the color did not match the set we had. A sales person questioned if I needed any help and I asked if the store would be getting anything new. I told my situation and he said that I should speak directly to my original sales person, he looked on the computer to find out who it was and went and got him. I again explained my dilemma and he said that they got furniture all the time but didn’t know if what I was looking for would arrive in new stock. He also said I should complain to Customer Service and recalling my husband that he should be able to get something done.
A new flyer for the store had come out and I took it to the Customer Service Dept and spoke with Katelyn, (June 1) I mentioned that I wanted to complain about the set I had which looked similar to the one in the flyer. She spoke to someone, behind a tinted glass, and when she came back to me she said that she would give me back some money
$ 327.00. I questioned her why. Then she asked if I was satisfied with the set, yes of course, it was the chairs. She then talked again with someone, and when she came back she said we’ll take the whole set back, just find something else. I left and spoke to my husband that night . He said fine, but how long before we would find something we liked. With an empty dining room, So back I go to the store, I asked to speak to Katelyn, (June 2) since she was the first person that I spoke with, she wasn’t in, she would return to work the next day, I went back to the store the next day, (June 3) again asking for Katelyn. she was off sick, and I had to repeat my dilemma to Teal, asking when they thought some new furniture would come in. They get new stuff all the time, just for me to keep looking. I asked if I’m paying for this furniture, thru finance, and don’t have it, they may not get what I like. Then what? I asked if it was possible for them to take back the furniture, since they offered to take it back, and cancel the contract with the finance company. Teal would talk to Gloria LeBlanc and get back to me. June 11th Teal calls back and, Yes, it could be arranged, but I had to pay for a re-stocking fee 20% of the original amount which amounted to over $600.00. WHAT?
I’ve checked all documentation that was given to us by your company, Leon’s, and the finance company. I’ve gone on the internet and no-where does it state that a re-stocking fee would be charged if returned for cancellation of the contract. My husband got mad and paid it, which ended up being $486.72 and made arrangements to have the furniture picked up. ( What happened to the $327.00 that I was told I would get back?) Then the store had the nerve to call back and ask what was being returned, the table and chairs or the hutch and buffet, or was it all of it. I mentioned to her, that it was Leon’s that suggested that they take back ALL of the furniture and that was what they were getting ALL OF IT.
When the furniture was picked up by your deliver people, they asked for the ninth (9) chair, which we never got or had. Exchanges only. I feel that to be certain that we were not lying they asked (2 people) to use the bathroom, and went upstairs to use it and check. Leaving dirty boot prints on the bathroom mat.
We would like to have this matter resolved by getting our money back $486.72 or legal action will be taken.
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