Leon's Furniture review: Customer service

My wife and I went in and purchased a TV on December 1st at Leons in Welland and were told by the salesman (Jeff) that they had 5 in stock and that we would be getting one of them.

On December 17th we received a phone call letting us know that the TV would be delivered on December 19th.

On December 18th we received a call from the sales person (Jeff) to let us know that the TV had been discontinued and that his manager had authorized a $100 reduction in the price if we took the floor model that we had seen in the store 17 days ago. We declined this offer.

That same evening we received a call from the store manager, Mark Zottarelli. He apologized and told us that he was just made aware of the issue. Also told us that the TV was discontinued before we had purchased it and that this should have been realized at date of purchase.

He then offered us another TV for the same price that Bestbuy was selling it for. I asked what he was offering us for time wasted and he said that he could do an in store credit of $100 but I really wasn't interested in shopping there again so declined.

Will not be shopping there again and was really unimpressed with the overall experience.

Stephen Fox