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1.0 6 Reviews

LensesRX Complaints Summary

0 Resolved
6 Unresolved
Our verdict: Engaging with LensesRX at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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LensesRX reviews & complaints 6

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A
2:37 pm EDT

LensesRX Service

I placed an order 137985 on 6/10/22 and I received 4 emails on 6/10/22 (welcome, payment accepted, order confirmation, payment receipt). I then received an email on 6/22/22 for a order verification request, I emailed it that same day. Why did it take so long to receive a request that the script was needed? I called on 6/22/22 and left a voicemail with no return call. I sent an email also with no return response! I called today 6/29/22 to see how much longer because online it states still processing. I missed the call back so, I called and left another voicemail to get a call back. I received a call back from Max who is very RUDE and blamed me for the order taking so long. He said if you go back and check your emails correctly you will see I sent you a verification the day of the order. I replied that I did not receive anything till 6/22/22. he was horrible over the phone! I asked to speak with a manager or supervisor and he said I am. I asked to speak with someone else and he refused! Said there is no one to complain to! This is the first and absolutely last time I do business with this company! I will share my experience on all socials and leave reviews all across the board. Along with the recorded conversation between me and Max!

Desired outcome: An apology from Max and to get me my order ASAP. Also, have better customer service!

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11:40 am EDT

LensesRX Eyeglasses

BUYER BEWARE!

Lenses RX provides cheap frames and lenses, but the company is sneaky, deceitful and downright dishonest. If you're willing to take the risk because of their very low prices, consider yourself warned.

If you select specific lenses, you should carefully inspect what they send you. For example, they sell Crizal lenses, but will send you cheap generic brand lenses instead. If you know how to tell the difference, you can demand they correct them and send you what you ordered and paid for. But as other reviewer's have noted, you must pay to ship them back at your own expense. Note! Lenses Rx is not an approved provider of Crizal lenses. If you ever have a problem with your lenses, you must deal with Lenses Rx.

They provide lens replacement if you send them your own frames. But if they break them, you won't get compensated and they won't give you anything to replace what they broke. Their website states they will replace your frames if they break them, but this is a lie.

If you demand your money back, Lenses Rx will not refund to your credit or debit card. They will promise to refund to your card, but then issue you a "store credit" instead. Your only recourse is to contact your own bank which issued your card. Note that once you've been given a store credit, it's even more difficult to get your bank to issue you a refund.

The reason I know all this to be true is because I was willing to take the risk. Everything I've said here is from personal experience. You can get very cheap eyeglasses from this company, but you have to be willing to fight to get what you want, and you have to be willing to lose your frames if you want the lenses replaced.

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R
11:48 am EDT

LensesRX Poor service

Do not buy from this company unless you want to get a runaround and excuses.

The website clearly states they the glasses will ship in 5-7 days. I sent my frames and lenserx was suppose to provide the prescription lenses.

I am on month 3 and have 17 messages to them and still no glasses. The excuses have been, lense manufacturing error, they changed partners and there is a supply line issue, there is a religious holiday. I continually am told that the item will ship by the end of the week …… and it never happens. I am still without my glasses. Oh … my biggest pet peeve- the "customer service" number asks you to leave a message and they never respond- you only have access via email that typically takes the 3-5 days to respond to.

Go someplace else… it'll save you time and energy.

Desired outcome: Resend

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1:22 am EDT

LensesRX Bad customer service and inability to accept responsibility for their

I originally contacted lensesRX on the phone to walk me through the process of what I wanted I was extremely specific. They screwed up my 3 pair of glasses and would accept no responsibility. I sent them detailed instructions in the box I sent, and not only did they screw up my glasses they sent me back my glasses in a different box not my glasses box and threw away my lenses I had in originally and the box. Accepting no responsibility, and to make it even worse they tried to extort 90 dollars more out of me which I refused to fix the problem. Then they want me to personally pay to ship incorrect lenses back which I refused. These 3 pair glasses are now useless to me. They were rare custom Elvis glasses I use in my profession. This company is lacking in response and customer services and accepts no responsibility for their obvious mistakes and attention to their clients. I now have to buy additional glasses if I can find them, so I have the tinted lenses again without a prescription. Extremely upset.
I wish I would have looked at yelp. A lot of others had similar problems https://www.yelp.com/biz/lenses-rx-staten-island?hrid=UnDzAaP657PLu_dAcMPmeg

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12:35 pm EST

LensesRX Sunglasses

Be careful ordering glasses from these people. I ordered some sunglasses from them, but they were back ordered for over a month. They don't let you know that until after they process your credit card. This is a very shady business practice and I've never experienced this with another online vendor. They have the decency to let you know that an item back ordered and won't process it or even give you a chance to not continue with the credit card processing. LensesRX just takes your money first and then tells you later that they don't have it. Then you have to wait a long time for your refund. How dare they do that? I will file a complaint with the Bettter Business Bureau and whatever other consumer rights organization about their shady practices. When I talked to a supervisor there, she just said that she's sorry and that's how they process orders. I asked to speak to someone above her and she said there was no one. I asked for a name and she said she didn't have a name. VERY SHADY...KEEP AWAY!

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3:21 pm EDT

LensesRX Seller accused me and refused to reply

I bought sunglasses from the website www.lensesrx.com. Avoid these jerks, coz they took money for the order and provided useless info. After 4 weeks I haven’t received my order, and the seller stated that I lied and only wanted to get money back. Afterwards they simply started to ignore me. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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