Tried to order a new laptop. After 4 phone calls and two weeks later, they still can't process my order even though my credit card company shows that the transaction went through and was charged to my card. Apparently Lenovo is very inept at doing business. And ooh is it so irritating calling and speaking to customer service in India!!! They don't give their people any authority to do much of anything besides email their credit card processing dept. and wait 1-2 business days. Where the card processing dept. doesn't respond to their email. HA!! I'll go with Dell instead.
Horrible! My first ship date was 01/05/09. That day came, checked the status and ship date was changed to 01/19/09. Checked status on january 18th and ship date changed to 02/05/09. I just couldn't wait any longer so I called to cancel order. I was told it would take 24-28 hours to cancel it, and that the company would not send me a confirmation of the cancellation, nor would they give me a cancellation number. I cancelled my credit card because I didn't want them to charge me for an order that I had cancelled (Canon pixma mx850 printer). Well, here it is 5 days later and I look at the website and see they have shipped the printer today! I'll have to call the idiots tomorrow, and hope that I am home when the printer arrives so that I can refuse delivery. Buyer beware!!!
I sent this out to all my contacts: Please forward this to all your contacts! Warning - lenovo...
Lenovo stole my credit card information and charged me for a computer that I did not order, nor have I...
There was a charge on my debit card for $1346.79 that I did not authorize. The charge only states lenovo (United states) and the amount.
I expect a full refund. The bank this money was stolen from has been contacted and federal authorities are being notified.
The account you accessed is now closed. It was with washington mutual and the closed account number ends with 0019.
You need to send the reimbursement to:
1394a s columbia rd #154
Grand forks, nd 58201
I can be reached via email at [protected]@hotmail. com or with wamu at [protected].
Pllease refer to§ 1029. Fraud and related activity in connection with access & shy;devices, for the penalties of this crime committed by your company and/or representatives.
The title 18 of the u. S. Code, section 1029 provides the penalties for & ldquo;fraud and related activities in connection with access devices, & rdquo; where access devices refers to any means of account access, including credit cards, account numbers, and pins, as well as telecommunications services and equipment. The laws in the code prohibit things such as producing, possessing, trafficking in, or soliciting for access devices with the intent to defraud.
Penalties for credit card fraud include fines and/or imprisonment for up to ten or twenty years, depending on the specific provisions of the law that has been violated. The maximum sentence for a second offense is twenty years.
Office Depot extended warranty on computers is a scam. When they sold me a 2-year extended warranty, they specifically told me that it runs after the 1 year warranty from Lenovo, thus making it a total of 3 years. The laptop failed to charge 1 month after 2 years, and now the warranty company will not honor the claim, saying that it is only for 2 years. Now I realize why they would not put down the actual expiration date on the receipt - to make it vague so they can say 3 years, when in fact it is only for 2 years.
Save your money and don't buy any extended warranty from Office Depot. They take your money and talk to you rudely when it comes time to obtain the service.
I ordered a new Lenovo notebook, but instead of shipping the correct T400 model Lenovo is shipping a completely different configuration that I did not order and demanding 15% restocking fee to change it.
I agree that 15% restocking would be fine if it would be a consumer error, but this was clearly a mistake on both parts. I emailed myself a shopping cart from Lenovo hoping that I will be able to simply click and buy the computer, however, when I opened the email I only saw the components and NO actual link to buy it. I had to reconfigure everything again on the site and press "Buy". I had a very limited amount but I think I triple checked before submitting the order and everything looked fine.
As soon as I figured out that there is a problem with order I tried to get in touch with Lenovo. I suggested that I simply buy a correct laptop and return this one without opening it, but Lenovo Employee resisted. I asked to speak with a supervisor and after speaking with Paul K. (Lenovo Employee ID: YQ7) I was informed that they can lower the restocking fee to 10%, but this is all they can do.
I am not sure if this is a standard Lenovo Policy to screw the consumer, or this is just one incident, but I think I will simply return it now for 10% restocking fee and buy Dell Latitude E 6400. I think 10% restocking fee is a standard number, so if you ever have a problem with the company you can ask for that too.
I was checking T400 vs E6400 for a long time and after some evaluation and past experience with IBM T Series decided to go with Lenovo, but I think with such a terrible consumer and customer relations I have to re-think my choice.
Some technical information for people that are trying to evaluate the system:
I ordered SYS.7417CT (7417CT) CONFIGURED SYSTEM, but the reason I was getting a laptop was to connect it to 30 inch monitor (so I had to have a discrete graphics option and dock). I re-checked everything online today and the one that I had to have was SYS.2764CTO (2764CTO).
I did mention Paul that the story will be posted on all consumer sites and he was OK with this. Please comment on your issues with Lenovo and this particular model of the notebook.
Last friday october 10, I placed my order online with lenovo for a t500 with discrete graphics and wxga led...
I ordered an Ideapad from Lenovo on 9/22/2008. At the time of order the product web site stated that the order would be shipped within 3 business days. Three days later the estimate shipping date was changed to 10/01/2008. The product website still stated that order would be shipped within 3 business day. One 10/01/2208 the estimate shipping date was changed to 10/28/2008. I called Lenovo and the Customer Service rep told me that the shipping date might be moved to 11/07/2008. Apparently Lenovo has not fixed their delivery probelm for two years now.
I bought the lenovo 3000 y400 not book at oct 2007. After few day, start display "blue screen" problem...
Don't get fooled that you will be able to buy something from LenovoDirect website. The prices are great...
owned for 2 months - will not start - no abuse of product - just wont boot up - rescue and recovery will not resolve problem
also battery is very insufficient
Let me start by saying that I’m just an unsatisfied customer of Lenovo and the story I’m about to write will be a complaint about their services. I do not like complaining about things, but when I do - there’s a reason behind it. Out of all the brands on a notebooks market today I had the impression that ThinkPad users are the most satisfied by the customer service provided, but apparently I was wrong, or should I say it was before IBM sold ThinkPad to Lenovo. If you do a quick search on the internet for customer service provided by Lenovo you will come across loads of articles, stories and complaints about their service.
I don’t want to make it a long story of what I went through, I’ll just tell you the facts:
1. Lenovo does not provide international warranty service! Well at least not in mainland China (home of Lenovo) if you bought it elsewhere, they will however ask you to register your product in China and supposedly you’ll be entitled to the service. The only trouble is they further make it almost impossible to register your product. Be ready to provide beside your computer’s serial number and type/model code: operational system’s code, the copies of your passport, visa’s and entry stamps and extensions in the country you bought your machine as well as the country you are in, receipt of your purchase or a credit card report.
Don’t you think it’s a little bit too much? I mean I can easily check my warranty details on-line for my machine and the database will tell me when my warranty expires, all I need to do is navigate online from my machine! I registered my product on-line and they do have already the details regarding the place I purchased it, the date, my name, email and all sorts of information like that.
Frankly, it seems to me that they just try to avoid to provide the warranty, and that seems to be Lenovo’s policy our days. I came across some other issues on the internet when customers were complaining that Lenovo is trying to make it impossible. So, in my humble opinion of an unsatisfied customer - your international warranty offered by Lenovo does not worth a dime! The email address to inquire about your international warranty: [protected]@lenovo.com
ThinkPad Battery from Lenovo/IBM
2. Do not hope for a free battery replacement of your ThinkPad’s faulty battery. Lenovo states on their web-site here that they will replace your battery free of charge if it turns to be from this faulty batch produced with a specific FRU part numbers and for specific models. Models affected: R60, R60e, T60, T60p, X60, X60s, X60 Tablet, Z60m, Z61e, Z61m, Z61p, Z60t, Z61t. They certainly did not replaced mine when I brought it to their authorized center. There is a small program provided, available for download online with which you can check if your battery is from this faulty batch.
If you do get lucky and somehow you’ll find out the address where you can replace it make sure Bringing the faulty battery along with your laptop and warranty service details will not get it replaced. You’ll just end up spending your time on customers service unable to help.
Although there’s an announcement on Lenovo’s web-site regarding this issue, they did not let the customers know about this problem. And when it happened to my battery I did not knew I’m eligible for a free replacement, since nobody let me know. That makes me ask why did I provided them with my email address and other contact details?
3. The toll-free telephone number they provide in mainland China for free battery replacement [protected]) is not accessible from mobile phones, and of course there’s no announcement about that. During a period of time I was trying to reach it from a land-line it was playing just a greeting message in Chinese without offering you any other options. The customer support line in mainland China [protected]) although very polite and talking English (and I do appreciate that) wasn’t able to provide any information regarding that issue. Moreover without further investigating the issue the customer service was just saying sorry we cannot do nothing about it because we haven’t heard about it. When insisting to find out, since the information is available on-line, the customer service did get back in touch with me (very fast) but again with no details on how I can solve my issue. When asked to provide me with a written address of an authorized Lenovo/ThinkPad center they agreed, but no reply was received. Oh, and by the way there’s no information in English available on-line regarding the Lenovo/ThinkPad service centers in China. Emailing to [protected]@lenovo.com (the email provided for battery replacement program) and asking for the address in Beijing where you can replace the battery will get you back to [protected] phone number for mainland China (surprisingly it was working this week).
4. The customer service although well-trained and very polite follows everything by the book but will be of no help to you if facing some issue they never heard of. Same applies to their supervisors who are unable to take correct decisions in critical times. They will also refuse to offer assistance minutes after working time, even though you’ve been involved in the very same discussion for a quite long time already.
It is a pity that a well-known brand like ThinkPad ended-up to be managed by Lenovo who happened to be a disgrace our days. I was lead to believe that Chinese brands like Lenovo care about their image and will not play their dirty games with customers, but I was wrong. And just to think of all the ThinkPad users who chosen Lenovo (IBM’s ThinkPad) mainly because of the international warranty service. That will be such a disappointment for them. I think we’ll have to look for some more reliable brand who cares about their customers first of all. Although I do like my ThinkPad Z61t machine a lot, such an attitude is a major draw back and I doubt I will ever buy another Lenovo product in the future!
I have a lenovo t60 that has been problematic for the past 3 months & ndash; it spontaneously reboots losing any unsaved work.
We orignally placed a service call april 17, 2008 for this notebook:
New case #: 40l8jmg
Former case’s: 0006bzh
S/n: l3-an569 07/04
Ordered: 3 may 2007
Order #: 109017
• 17 apr. 08: service @ [protected] and were assigned case #40-l8vlj and were told the 1yr warranty expired on12 apr. 2008 and were instructed we would need proof of purchase if we were to contest this expiry date.
• 22 apr. 08: located the original order confirmation and called service @ [protected] and was told that I would need to fax the information to entitlement at [protected] and there was nothing he could do to help us out.
• 23 apr. 08: called service @ [protected] and was told that the records had not been changed and that it would take at least a week for the information to be entered into the system. I was given a number for entitlement [protected] to follow up. Not impressed that a company that advertises their ebusiness and the speed of their networking takes a week to process a warranty date.
• 23 apr. 08: called [protected] and was routed several times to a line that was no longer in service and cut off. After several rounds of the & ldquo;selection number relay” which progresses into the & ldquo;hold” marathon gave up in frustration and went home & ndash; at least the dog loves me.
• 24 apr. 08: it’s a fresh new day and undaunted I got right back the phone relay-marathon and, after trying other options I finally managed to talk to a real person only to be told that this was the wrong number, and was given [protected].
• 24 apr. 08: called [protected] and after a single round of phone relay/marathon, was told that this was an american location and I needed to call [protected] the canadian location.
• 24 apr. 08: called [protected] only to find the office hours were monday to friday 8am to 6pm eastern standard time.
• 25 apr. 08: called [protected] and was told that the records showed that our warranty had expired and he could not help me & ndash; he could only go by his records in the database. He advised me to talk to entitlement but there was no number for entitlement. In frustration I regaled him of my experience with my corporate deployment of dell notebooks and how their philosophy was to look after the customer first, and how I had this same experience with dell support and they actually took me at my word and got the machine back up and running first and worried about the warranty date after. I also told him the best way to resolve this issue is to purchase a dell notebook.
• 25 apr. 08: registered for the electronic service call and left a brief summary of this saga
• 25 apr. 08: talked to walter sentmore & ndash; the first person that was willing to help me out. This man should get a promotion! Walter tracked down someone in entitlement and gave me the number [protected] before he transferred me to tonika. While tonika was giving me new incident number we were cut off.
• 25 apr. 08: I called the number tonika gave me and reached loretta brooks & ndash; another person that is doing a fine job and deserves some recognition. Loretta informed me that this was an american site and was very helpful transferring me to the canadian site, and gave me the number [protected] option 3 & ndash; 1 & ndash; 1 - 1 just in case I got cut off again. This of course doomed me to be cut off again mid-transfer.
• 25 apr. 08: called the number [protected]) that loretta provided and found that it rings and hangs up
• 25 apr. 08: tried to call loretta back and got through to geraldine, who was very helpful and was transferred back to the same number I started out with [protected]. Eventually I was assigned a new case number 0006bzh and was to be transferred to entitlement and, unbelievably was cut off. . . . Dial tone!!!
• 25 apr. 08: my bad! I called the support number back & ndash; you know the one I started out with on tuesday and was told that I was not actually being transferred to entitlement but the case was being transferred to entitlement. Apparently there is no way to actually speak with anyone in entitlement & ndash; you just have to trust that the case will be looked after and they will get back to you. I suppose I might have more faith that I will get any satisfaction if I hadn’t faxed entitlement on tuesday and got four days of runaround only to arrive at the same place today.
• 28 apr. 08 & ndash; fearing that the notebook warranty would run out before anything was done to repair it called alex naumov and purchased an extended warranty. Was told that it would take a few days to process and I could expect an emailed invoice by the end of the week.
• 2 may 08 & ndash; have not received emailed invoice. Several calls and an email to alex went unanswered.
• 5 may 08 & ndash; called alex again only to learn that he is away until wednesday. Tried to follow link to the person looking after alex’s accounts without success.
• 7 may 08 & ndash; tried several times to get through to alex without success. Sent an urgent email requesting invoice.
• 8 may 08 & ndash; alex returned my call and emailed the invoice for the warranty. I was told that the invoice number should be sufficient to finally get this notebook serviced.
• 9 may 08 & ndash; called service and spoke with michael s. Alas, he is unable to do anything with the invoice number and…… wait for it….. The crowning moment of futility & hellip;…. Yes, our warranty has now expired!!! Unbelievable!!! We were originally cut off warranty due to ibm’s poor record keeping and now I am 11 days into an extended warranty that I can’t access because of poor record keeping. Ironically, I am only 6 days removed from the original expired warranty that ibm won’t honor despite the fact that the problem was reported back on april 17 which was 5 days past the original incorrect warranty expiry date.
• 9 may 08 & ndash; incredibly, I am once again faxing an invoice to entitlement to get warranty information updated in hopes of getting service for this notebook. You would think that a company that sells network equipment and advertises & ldquo;on demand business” would be able to enter this information into their system in sales and have it accessible to service without requiring the customer print it and fax it to another department in the same company. When ibm asks the question & ldquo;what makes you special” I have to think that it must be the patience of job and a non-ibm setup that provides the reliable means to share this saga with the world and whoever is willing to listen.
Hopefully this notebook will be repaired before the extended warranty expires. I am not optimistic.
Stay away from lenovo. I made the switch from dell & hp and am regretting. Their producs is inferior and their customer service is worst than packard bells! My t61 freezes and the lenovo tech people are plain stupid. Talk about uneducated. I'm sorry, but the chinses mentality of treating conusmers/customers is in full stride. If our pets and kids got broadsided, what chance doewe have with laptops. Lenovo will go down faster than you think, guaranteed.
I have been cheated by one of the Lenovo dealers. He charged me RS 26,500 excluding tax for LENOVO 8985B63ThinkCentre A55. When the actual price of the model was 20,990 in the market.
When I went to the dealer and asked for the same, he was speaking in a
rude and idiotic manner, he said he is least bothered and I can
escalate this to Lenovo or take any legal action and bottom line no
one can't take any action or do anything to him.
I have already escalated this issue to the Lenovo (White house,
GreenLands Begumpet, Hyderabad. India), but I am not expecting any
postive response from them.
I had a very good impression on Lenovo and I am getting a bad service/response from the dealer
Could you please assist me further in this regard, I want to take
proper action againt this dealer and if possible get back the extra
amount I been charged by the dealer.
Here are the details of the dealer.
Swetha Computer Bazar
Shop no.80,81,82,H9 & H10
Ground Floor, C.T.C,Parklane
Invoice No: 17112 (TIN : [protected]) (CST No:SEC/03/1/4080/00-01)
Date of Purchase: 26/11/2007
Thanks in Advance.
On Wednesday, Feb. 13, I ordered a new X61 from the Lenovo outlet. I chose the outlet as I found one configured exactly as I wanted, and being an off the shelf item I figured I would get it quicker than ordering a CTO. I ordered it with my debit card and waited patiently for order confirmation and shipping estimate. On Friday, Feb. 15, I recieved an order confirmation with an estimated ship date of 02/22. I was very excited to get my new laptop. 30 minutes later I received another order confirmation with a different order number, but for the same laptop. I checked my online banking to find they charged my checking account twice. I called Lenovo support to complain about this and was connected to a woman with very broken english. I explained to her what happened and she couldn't explain why it happened. She said the best that she could do was cancel one of the orders and one of the charges on my checking account would be released in 24-48 hours. She would not connect me to a supervisor as their lines were busy. She said she would schedule a callback from a supervisor (I never did get a call back). I considered it an honest mistake and calmed down. That is, until my wife noticed the checking account balance ($400) and went crazy as she had the mortgage set up to go through that same day. The mortgage went through and bounced (along with a $35 NSF charge). Today (Monday, Feb. 18), I reveived an email from Lenovo stating that my order has been cancelled and to call Lenovo's sales department to place another order. I figured that this was just a confirmation email from Friday's discussion. I checked the order numbers to find that it was the remaining order they cancelled. I called Lenova again only to get connected with another broken english rep. I tried my hardest to keep my cool while explaining what had happened. I was told the order was cancelled because I called and requested the cancellation on Friday. She just couldn't understand that they cancelled BOTH orders even though I wanted only the duplicate order cancelled. She said all she could do is transfer me to the sales dept. so I could place another order (yeah, like I'm going to give them permission to take more money out of my checking account). She said there is no way to re-submit the order once it is cancelled. I was told that I could not speak with a supervisor as their lines were busy (again). She said the funds will be released from my checking account in 24-48 hours. I called back 3 times in an attempt to speak with someone who gave a $hit, but every time I got a broken english speaking rep that obviously couldn't care less about my situation. Ironically, none of them would connect me to a supervisor as "their lines are busy".
In summary, they duplicated my order, double charged my checking account causing our mortgage to bounce with a $35 fee, cancelled both of the orders and made no attempt whatsoever in resolving the issue.
I have been buying laptops from IBM for about 20 years without a single glitch. Customer support was always top notch. This was my first experience with Lenovo and will be my last. I can't beleive that a company of this stature would treat a customer this way. The only good that came out of all this is that I found out what kind of support to expect now instead of later. Sorry for the long winded post, but I really needed to vent and it's only right to let others know what they may be getting themselves into...
I've purchased a Lenove 3000 N100 0768 HCQ Model laptop bearing Sl. No.L3-LW791 MFG Dt: 07/05 from M/s Newwave Computing Pvt. Ltd. vide bill no. BGL-0359/PSG/2007-08 dt: 5 July 07 .
Afterwhich i have given my laptop for repairing for almost 6-7 times and have been constantly following up with them for the rectification of the problem. My USB Drive intermetentaly stops working. On speaking to them, they always say that leave your laptop with us for 2 days and we will correct it, but it has never happend and now they say that they are awaiting for the new parts to come.
The laptop is still in warranty and now i seriously feel that it has to be replaced rather then just running around the service centre to get it repaired.
Pls. look into the matter and try to resolve this issue.
#88 industrial suburb, 2nd stage,
yeshwantpur, tumkur road,
Mobile : [protected]
This is the story of hightech cheating by a computer dealer at navi mumbai. I bought a levono laptop 3000 n100 a35 model - one year back from biometric compters, airoli, navi mumbai for rs. 50500. The problem with the laptop is the less battery backup. After one year - just completing the warranty period a representative from the same dealer called me for the servicing of the laptop. I given the laptop for repairing with rs. 500 as charges for inspection. When I called the representative mr. Harshad dalvi for the status of the laptop, he topld me to spent rs. 16000 for repairing. I told him not to repair and return the laptop. The next day onwards he started bargaining from rs. 4000 to rs.12000, because he is interested to take back the system. Again I told to return the system. On the same night ke called me and informed that the lcd of the laptop is cracked. I want to see the laptop and he called me to come to the airoli shop. I went there and then he told me that the laptop is stolen. He discussed with his boss mr. Krishna upadhay and the boss on phone offered me rs.10000 as penalty. I want atleat the 50% of the laptop cost. Now they are not ready to pay any penalty and asking me to file the case against cheating. Police called mr. Harshad at rabale police station and he told the inspector to contact mr. Krishna. Now mr krishna is not rachable as he is out of mumbai for new year celebrations.
Please don't go and purcahse from biometric computers. I also request the lenovo india not to cancel the dealership.
Siby. [protected]@yahoo. Co. In
Since in office we use ibm laptop & desktop computers which was suppose to be best, I purchased ibm lenovo desktop pc for home with 1 gb hd capacity model 8985at1, unfortunelty till today we could not use it properly.
Within 2 months of purchase hard disk got crashed, printer still not instllled by the engineer of seller leptech solution in bund garden road, pune, india. Customer service is too bad. I could find airltel braod band service is very good within a day it got instlelled and next day hard disk got crashed. For the customer this is the harrasement to get these problems fix at given point of time. God knows leading compliants with complant broad can help us. Earlier the complain posted what action has been taken/how it is going to help us no idea.