Legacy LD INTLRidiculously charged from legacy ld intl!

A
This review was posted by
a verified customer
Verified customer
Review updated:

On 8-19-2006 I received a collect call from my wife that she had locked herself out, her purse, and the keys are in the car, I accepted the call at that time nobody advised me of the cost of the call. On 10-1-06 I received at&t's bill which includes (legacy ld intl, inc) bill, they had charged me $36,76 for the minute that I talked to my wife. I called them (188-553-4218) and asked, what was this charge for, he told me that it was for the collect call that I received on8-19-06 from a payphone, I got upset and said, for one call, yes he said and that was their rate, I said (you guys are thieves and steeling from us with these kind of charges) then we hung up.

Please if you can help or give me some kind of resolution for this matter smb. Show all the consumers to know about this company.

Thank you very much,
Samuel.

Responses

  • Sh
    Shay Haqq Dec 05, 2020
    This comment was posted by
    a verified customer
    Verified customer

    It's been since the beginning of November and I've sent countless emails with the proof they've asked for and no one is responding to my refund request I was charged twice and have funds sitting on a phone number that is no longer in service they tell me the same thing every time I call and no one has called yet.

    0 Votes
  • Ho
    Hollister5 Nov 03, 2019

    I was contacted by my bank's fraud division about a charge of $23.00 to my debit card from this company. This was done about 4:00am. I had to call and put notice to bank that this transaction wasn't
    Made by me. Now I have to cancel my card and wait for new one. Inconvenience!! Plus theft of funds. I see from reviews of this bad company done before

    0 Votes
  • Sa
    Sam Wilson Nov 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    my wife was probably 80 miles from home and used a pay phone for a collect - call - i think we talked about 3 to 5 minutes - my bill was $29.03. The company should give a cost estimate prior to committing to the call or length of call.

    0 Votes
  • Ms
    Ms. Kathryn Feb 04, 2017

    I received an emergency collect call from my son today. The call lasted less than 2 minutes. I told him to go check something and call me right back, which he did (collect). Again, the call was very brief. Just checked my credit card and already I have been charged for the calls, $25 each! That is $50 to talk to my son for less than 5 minutes. I stumbled across this website as I looked for the contact information for Legacy. It is very troubling to see that this company has been ripping off hard working people for at least 10 years. Can you image how much money that is? I am speechless!

    0 Votes
  • Sa
    Sam Wilson Oct 24, 2016
    This comment was posted by
    a verified customer
    Verified customer

    overly priced collect calls - my wife was probably 80 miles from home and used a pay phone for a collect - call - i think we talked about 3 to 5 minutes - my bill was $29.03. The company should give a cost estimate prior to committing to the call or length of call.

    0 Votes
  • Jo
    joyous2 Aug 19, 2016
    This comment was posted by
    a verified customer
    Verified customer

    They did me wrong also. $22.95 for a one minute collect call from a local number. I spoke to a representative from Legacy to no avil. I informed my carrier and told them I would pay my normal bill but not this price gouging horrific charge from Legacy.

    0 Votes
  • An
    andrew13456 Feb 08, 2014

    JFK International to a Chicago cell, less than 30 seconds - no answer, no message left. I was charged 31$. INSANE.

    1 Votes
  • Ch
    changeisgood59 Jan 21, 2014

    We have 12 calls billed on our frontier bill, from Legacy. I have called them twice about the total. We were told by the partys' mother that was going to call us, that he had a prepaid calling card, and to accept the calls. So we waited for 1st call, and did accept the call. It went like this: Will you accept a call from soandso, from location soandso? We did 12 times. All incoming calls were worded this way. Not one of them said: Will you accept a collect call from soandso, etc. Had it been worded that way, we would have refused the calls. They keep bs-ing their way through their billing, and that the bills are collect and correct.
    No, I don't think so. I have informed both Legacy and frontier, and now on this internet site: I won't pay these ludicrous charges. Collect calls are required to state that they are collect. These calls did not. Therefore this is robbery and theft by Legacy LD INTL Inc.

    0 Votes
  • El
    Elmer S. Feb 15, 2012
    This comment was posted by
    a verified customer
    Verified customer

    The P.U.C. of state of California has nailed them. I just got a letter from Legacy that all overcharges will be refunded. I got a postage paid envelope from them, and I have to state that I was overcharged, and will be refunded. Once their check will clear, then I`ll be a believer... Their contact info in this matter is:[protected] toll free Luis M. Garcia is their customer service Manager
    By E.S.

    0 Votes
  • Te
    Teedotwest Sep 22, 2011

    I got charged $107.05 for 4 calls that I placed to my boyfriend because I forgot my cellphone broke and I forgot my house keys and was trying to get into my apartment. The only reason I used the service is because it was late and no where was open to give me change. The first 2 calls, I put in my debit information and then it told me they were unable to process my call at this time. The 2nd calls went through and I was only on the phone for about 2 minutes. The first time telling him I was locked out and to come downstairs. The second time, was to tell him I got food so dont start cooking dinner. The next day I checked my balance cause my application for school didn't go through and on my statement it shows they charged me $17.44, 5 times and $12.43, 3 times. I didn't even place that many calls. I dont make money where I can afford $107 for a phone call. That money was needed, especially now that I have to buy a new phone cause the one I had broke. Now I only have $50.00 in my checking and have to dip into my savings. I've emailed the company about it because I cant call cause theyre closed at the moment. But this is really upsetting. I'm hoping the money will be credited back before I miss the deadline to pay for my new student deposit for school.

    0 Votes
  • Ty
    ty romero Sep 06, 2011

    I too have been swindled. While camping, I made 6 calls to my daughter from a payphone. On the payphone it was stated that use of a credit card would be an additional 50 cent charge. Since the phone would not accept my change i decided to go ahead and use my credit card. Boy, was i surprised to see on my account, that each 3 to 4 minute phone call was totaling anywhere from twenty to thirty dollars. Im looking at nearly 170 dollars in charges! It said plain as day right on the phone 50 cents more for credit card calls. Isnt that some form of false advertisement? I could have had a 5 hour conversation with a rice farmer in china for that kind of money. why hasnt anything been done to these filthy criminals. Doesnt somebody know an investigative news reporter that can give this company a swift kick to the scrotum (figuratively of course). $170!!! Oh well, i guess we just wont eat this month! INFURIATED!

    0 Votes
  • Ca
    Caitlinn Feb 13, 2011

    I just got off the phone with my boyfriend who is in the local jail, they say we have 15 minutes to talk and it cost $1.50. They only gave us 5 minutes to talk and then ended our call. I'm in tears, and I want my money back. I'm afraid to see my bill :(

    0 Votes
  • Le
    Lee w. Merrill Jun 15, 2010

    Just got ripped off by Legacy Int. for $69.00 for two 5 min Calls. Oh boy! Who can we contact to complain??? FCC??? Their rep was a real rude A...hole! Let's put them out of business... welcome any feedback at [email protected]

    0 Votes
  • Sh
    Shawn M. Jun 03, 2010

    They are still going strong... billed our Verizon bill for 6 seperate collect calls at $25.25 each plus taxes. These calls went to our answering machine and we never accepted the charges. 2 of these calls were 1 minute apart and each was billed for 5 minutes.
    I called them as so many others have... RUDE, OBNOXIOUS, SARCASTIC, ... you have read the stories. I talked to "JEREMIAH". I finally had enough and hung up. Realize they are long time con men, liars and thieves. They are in business because most people probably don't fight them and just pay.

    We are long time ALTEL/VERIZON customers. I called them and flat out told them they would not be rcving payment for any portion of the calls. I would in no way, shape, or form give in to Legacy. The customer rep was very polite and removed the calls from my bill and explained that we would most likely be getting a letter from Legacy. Jeremiah should take a lesson in customer service! A letter from Legacy is fine with me. I am disputing all calls with them. We are lucky, no refund from them is necessary...we have never paid them and absolutely will not. Let them blow smoke all they want...

    0 Votes
  • Ja
    Jarvis Park May 18, 2010

    Oh man.. this place is a thief... I was charged for collect calls that i never used before...

    0 Votes
  • Os
    osborn3 Apr 19, 2010

    Yes these people are ripping everyone off and AT&T is part of it. My 11 year old son answered the phone and the person asked his name and he told them and it ended up being a collect call from someone that we have no idea who it was. AT& T would not help and Legacy was even more rude. The first person I talked to hung up on me and would not give me their address to dispute the bill. I called them back and got a hold of man jeramiah that sound like a montone machine and told me I had to pay the bill because there was no age limit for anyone to accept a collect call. These people need to be stopped.

    0 Votes
  • Ga
    Gatita089 Apr 05, 2010

    I'm in the same situation as you guys!! This company screws everyone of thier hard earned cash. I made two phone calls from my college to my mother asking her to pick me up, we were in the same city, my first call no-one answered the phone. My 2nd call was 10 seconds, "hey mom, can you pick me up" and I hung up. We just received a bill from verizon with a charge of $37 & 90 cents in taxes. I got charged $7 for the call that my mom never answered on top of the $37. But I'm going to rip off all their little sticker advertisements from all the pay phones I see. Lowest prices they advertised...lowest prices my a**. I'm going to tell everyone about this corrupt company and I'm also going to file a complaint.

    1 Votes
  • Ji
    JimA71 Sep 15, 2009

    I am being billed by LEGACY LD INTL, INC for a service not purchased. Billed 3 months so far. Each month they say they will remove charges and so far have not done it. It was 14.95 per month for an answering service which I have already with my own phone compnay.they bill through your local phone service. I cancelled three months in a row and still being billed. My daugher was surfing the web and may have inadvertantly clicked a link that started the billing. IF you put your phone number down they bill you through the phone company that owns that number.One of out 3 service reps was polite. The other 2 were very unprofessional and rude.

    0 Votes
  • Al
    AllSheWrote Sep 10, 2009

    This company is STILL up to no good and taking advantage of loopholes and desperate consumers. Last night I went to Miami International to pick up my boyfriend who was arriving from Manaus, Brazil. We missed one another at the gate and since his cell phone wasn't charged, he called me collect from a payphone using this company. A one minute phone call from literally 30 feet away cost me $11.95! Unfortunately, most people don't think they'll ever have to make a collect phone call and won't have the benefit of seeing web pages like this one before they are charged a ridiculously exorbitant rate.

    0 Votes
  • Za
    Zao Jun 06, 2009

    This people are thieves, my Mon call me collect from LGA in NY. The operator said that he need a credit card or bank card to connect me, I gave him my card info next 2 days I check my bank account and I see two charges from Legacy Long Distance. One for a dollar dated the original date of the call and another one dated two day after the call for $17.21. (I called the bank and they said the charges were both from the original date.) How do day stay in business? Can anybody do anything to stop them or make them charge people a reasonable rate for a phone call within the US. By the way I was in Pennsylvania and she called from NY

    0 Votes
  • Se
    Seal Mar 05, 2009

    Legacy, billed my account for several collect calls. The calls however could not been accepted. i haved caller id and the time and dates that the calls were supposed to be recieved, I was in the hospital and no one was at my residence. I called and told them and they said the call lasted 16 mins and I had to accept the collect call. They then billed me the next month for the same call same time for the same lenghty of call however it came from a different number. When I called and ask how I could have accepted 2 calls from 2 different numbers at the same time and same date. They said I had to pay the calls because I accepted them. When I made copy of both bills sent them to ATT and told them since they were acting as a debt collector for ZPDI, by way of legacy ld. That I was disputing the debt and they had 30 days to prove I made the bill or they needed to remove it from my account. I am waiting to see what happens.

    0 Votes
  • Jo
    Jossy Feb 27, 2009

    My brother called me from out of the country 6 times the same day as emergency, calls was less than 10 min. each and received today the receipt of phone I have to pay $ 472 dlls. and not what todo. Those calls with another company would cost much less.

    0 Votes
  • Ch
    Cheryl Feb 13, 2009

    This company is ridiculous. I too had about a 30 second collect call from my husband and they charged me $26.86...called them and of course no responce. I said, "Boy, you guys get people coming and going don't you?" She didn't like that. Companies like this are the reason our country is in the position it is right now...pretty soon they will be wanting to be bailed out so they can go spend the money on spas and vacations like the rest...

    0 Votes
  • In
    inez Feb 10, 2009

    I had collect calls from my son because he needed money for gas and the collect calls were more than the gas money. Legacy LD is a rip off just like our gov. charge charge they don't care about people.
    For 11 min. 27.24--5 min. 20.34 what has this world come to and the people that run these companies they should be put out of business.
    Inez

    0 Votes
  • Td
    tdcakes Nov 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    same as others ;outrageous charges and no satisfaction from talking with them, said we were told the fees...no way ...would have not made the call...would have just been late without notification!!!
    How do I solve this problem who do I cantact?

    0 Votes
  • Ho
    Howard Oct 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    On my Verizon bill, Legacy billed me $262.88 for five 3rd party calls ranging up to $11.62 per minute. They were made from a pay phone out of state to a cell phone in Fl. My wife and I are the only occupants of our home, have not been out of state, did not make these calls and did not authorize the calls. I have made 15 phone calls in a 3 day period to ZPDI and Legacy (billing for ZPDI) with no resolve, no assistance, could not or would not be connected with supervisory personnel whenever I was able to get a live person. They promised that Louis Garcia, supervisor, would call back in 15 minutes. That was 5 days ago, still no call received Verizon is not helpful, states they can not help.
    This is the beginning, am devoting full time to resolve this through irratative and legislative efforts.

    0 Votes
  • Bo
    bob s Oct 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I looked up the company and apparently they have phones at airports and jails in order to prey on people who are in an emergency. My buddy called to get bailed out and the 1 minute conversation cost me $15. I called them to complain and they said that the automated voice explains their rates before you put in your credit card # which never happen. I filed a complaint with the BBB and Legacy called me and said they need my credit card number to resolve the issue and the only way to address the issue is by giving my credit card number. When I wouldn't give it to them they said "'ok ill just tell the BBB that you were uncooperative so we can't do anything about it" I told them that my complaint is there way of doing business in general and they did not need my credit card # so they can rob me again. So apparently they can continue robbing people.

    0 Votes
  • Bu
    Bunny Oct 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company is evil inc. I must have gotten the same BRANDON guy who told me that he didn't have a supervisor, I had to pay otherwise my phone would be shut off and was so rude I could have slapped him through the phone if I could.
    Now what I did was call back ATT or your local carrier and complain!!! Then ATT took the charge off my phone bill. They said that when you fill out (or anybody ) fills out some innocuous data mining games or sweepstakes they have on the internet that gives them your phone number and they sign you up for their services. Now I don't know if that is true or what all I know is I got the money taken off my bill.
    I think we should all get together with the local news station and also check out www.mediamatters.org or www.freepress.org to come together as an activist group. The phone companies need to sanction these theives but let us be clear the BIGGEST THIEVES ARE THE THE WHITE HOUSE.
    www.informationclearinghouse.info go there for the news along with www.democracynow.org and keep the faith!

    0 Votes
  • An
    angry consumer Sep 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just received a bill from my local carrier; ZPDI charged me $21.89 for a 7-minute phone call. My mom was stuck in the airport with no cell (her mother had just passed away) and she called me to let me know that her flight was delayed. I of course accepted her collect call, but I was very upset to see the charge, $22 for a 7-minute call. This company should be put out of business. Why isn't the FCC putting companies like these out of business? Does anyone know who I can make a formal complaint to? They should be ashamed of themselves. And why does Phoenix International Airport allow their pay phones in their airport?

    0 Votes
  • Ke
    Kelly Aug 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was charged $666.63 on my phone bill from accepting collect calls from a payphone at a halfway house 20 minutes from me! If he calls me from the same payphone using quarters, it is only 50 cents for every ten minutes, and was told this would be the same rate for a collect call. Well, after only 300 mintues, and an almost 700 dollar bill i am very confused. They don't even charge the same rate every phone call which is confusing to me, and there is no option to check to see how much it costs before you accept the call. I called verizon and they had the charges removed and told me to tell LLD to send me a seperate bill. Then LLD said this is not possible but they would help me out by taking off 40% like they were doing me a favor or something. Well since verizon blocked them off of my account, i am not paying any bills unless i get a fair discount, and am told by LLD why they charged me over 1.60 per minute!

    0 Votes
  • Jo
    John in Atlanta Jun 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I received at $28.05 bill from Legacy LD Intl, Inc on my AT&T monthly bill. They would not help in any manner except to dispute the charge with Legacy. In 90 days this will re-appear. I also talked to the Legacy rep about the charge and he basically told me there was nothing to be done but pay the bill.
    These people are ripping of telephone customers and the phone companies are assisting them. The worst part of the whole thing is that the phone line in question is for my mother who is in a nursing home.

    0 Votes
  • Ro
    Roman Jun 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    +2
    here:
    Legacy LD Intl Inc — Ridiculous phone charges

    0 Votes
  • Ro
    Roman Jun 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    +1
    Apr 23, 2008 LEGACY's collect call from my girl friend (NY->ON).
    During accepting a call the Operator announced me the price 1.12$ per min. We talked for 10 min. Now I received a bill for 36.37$, which is 3 times over announced rate.

    0 Votes
  • Ch
    Cheryl May 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My daughter locked my keys in the car and I tried to call my mom to bring my spare key. I basicly received a charge from Legacy International for a call that no one answered. I was told that they charge for ringing the phone even if no one answered. I called the Public Utiilities Commision of Texas, what a joke, they said that companies can charge or not charge if they choose and that they don't have to inform me either way. So basically the government allows us to get screwed. A prime examples would be these gas prices.

    Not happy at all!!!

    0 Votes
  • Ms
    mss Apr 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Attorney looking for unauthorized or improper telephone billing against Zero Plus, Legacy Lond Distance or Firstcharge Financial- Attorney looking for Class Action participants for claims for unauthorized or improper billing, including charges for time that exceeded actual usage. Please reply to [email protected]

    0 Votes
  • Ja
    Jackie Apr 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just received my AT&T bill and I had a $44 dollar charge for a collect call my boyfriend made to me. I specifically remember the call, the date and the time and the call lasted no more than 2 minutes. My bill stated the call was for 41 minutes (which is only 39 minutes wrong!). I called Legacy first and I got the same thing..a rude jerk! I asked how I file a dispute and he said there are no disputes and before I could even say anything else, he said, "and don't ask to speak to anyone because there is no one else for you to speak to!". He said you talked for 41 minutes and you will be billed for it! I told him then I guess your telling me that I'm crazy and I don't know the difference between 2 minutes and 41! I just hung up, called AT & T and they removed it off my bill, that they were going to kick it back to Legacy, but told me that Legacy will probably send a separate bill. I wish I had more answers, I am going to use the fax number someone posted above and file a complaint with Legacy but this is just nuts!

    0 Votes
  • L
    L Mar 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    03/12/2008
    I have charges of $17.00 for a 5 minute call (=$3.40/minute) on my ATT bill.

    Yes, I did make the call. I called from a payphone using the "0=Operator" and asked for the call to be billed to my home phone. The payphone was 2-3 miles from my home.

    Of course I am shocked by the billed amount.

    I called the number listed [Questions? [protected] which was for Zero Plus Dialing]. Their automated system transfered me to [protected] which I found on my phone bill listed: Billed on Behalf of LEGACY LD INTL, INC.

    Upon calling LEGACY LD INTL, INC, their automated system transfered me to a employee (I do not think he deserves to be called a "man") named Brandon. I questioned the amount billed, why $17 for 5 minutes? He stated that it was for a call which I authorized. I told him I agreed that I asked for the call to be billed to my home phone, and that I wanted to know why the charge was so high. He told me that is the charge period. I stated that $3.40 per minute was extremely high. I asked why they would charge so much. He stated that he does not have to tell me why. Upon further questioning, he told me that since I do not own the company, then I do not have any right to know why they charge what they do (I am putting this is polite terms, which is not the verbage that he used). I then asked if he owned the company and was told that was not my business. I asked for his supervisor, and he said that he was the supv of the department. I asked for the supv of the dept above his, and he told me to call back and that I would get transferred to him again and we can do this all over again and he can tell me the same thing. I told him I thought he was unprofessional and rude. Basically, he didn't care. He continued to tell me that since I am not the owner, then I have no need to know anything other than to pay the bill.

    I hung up and called Zero Plus Dialing back, this time not entering my phone # so that I would get a person instead of being transferred. When I finally got someone, she kept trying to transfer me, stating that they only handle the billing for Legacy. I explained the situation again, and she told me to hold on. I soon realized that she was transferring me to Legacy again, but I thought she was on the line, as options were being entered (not by me) into the automated system. When someone finally answered, I waited for the Zero Plus Dialing rep to speak, and then realized that she had ditched me!

    I told the rep I wanted to file a complaint against the supv Brandon that I had spoken to. She transferred me to someone who sounded just like Brandon, but gave a different name. I was not asked any particulars about my complaint, and was not offered any help in resolving my problem. I was given a FAX number [protected]) to send my complaint to. I asked who that would be going to and was told the Billing Department. I asked for a name to address it to and was given the name Luis Garcia. I was told that he was the Supv. of Billing. Needless to say, I really didn't think he was being very sincere.

    I intend to file a complaint with ATT as well and dispute the charges. I will post later with the outcome.

    If anyone else has had problems with them, or has info on what agencies to contact, please post.

    Thanks!

    0 Votes
  • Ju
    JuneTexas Mar 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    On my last comment, I meant "who would call from a PAY phone for 33 minutes?" Sorry.

    0 Votes
  • Ju
    JuneTexas Mar 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    February 2008 - They are still at it.
    A California friend's cell phone went out on a call to me in December, and he went to a nearby payphone to explain. Had to call collect, because the service wouldn't accept his calling cards. I agreed to accept.

    When the bill came in, with my AT&T bill, it was $36 for 5 min.
    I paid it, although I thought it was outrageous. My friend reimbursed me, and we agreed never to call collect again.
    In February, my bill showed a 33 min. call from the SAME pay phone #, to the tune of $67. That call was never made nor received, and I know this because I was not at home that day. A close friend had died. And who would call from a cell phone for 33 minutes? I called to protest, and after a 30 minute runaround, was told that I would not have been billed if someone at my home (NO ONE HOME!) had not accepted the call in my name. (IT DID NOT HAPPEN.) He argued with me and then said if I didn't pay the charge in 60 days, they would cut off my service. I said, "Just you try." I have contacted AT&T with all information. I will follow with a letter & other documentation. This outfit is crooked. I believe they just duplicated the information from the first call and ran up the charges. Who can do something about these crooks?

    0 Votes
  • Ke
    Kether Feb 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am SO angry. I made a less than five minute call from about two miles from my home in an emergency situation and the chage was over $25!!!!
    I called and the person on the phone was SO rude and simply said "the charge will appear on your bill until you pay it." When I asked for a supervisor, she just put me on his voice mail. I, too, am filing a complaint. I don't mind paying for the call. I don't mind paying more than a regular call. I DO mind being ripped off.

    0 Votes

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