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CB Parking LAZ Parking
LAZ Parking

LAZ Parking review: Extortionary fees for parking past paid time.

S
Author of the review
3:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

On 10/01/2023 I parked in a LAZ Parking lot at 305 S Congress Ave, Austin, TX as a tourist seeking to view the flight of the S congress Bridge Bats. There is no signage on the lot stating the cost of parking or any timeframe. I scanned the QR Code on the sign and completed payment of $15.55. The site verified payment and listed no timeframe. I received an emailed receipt but did not believe I needed to view it. Had I read all the way to the end of the receipt I would have seen that it listed a 2-hour time limit (FOR $15.55!) Fine, but I had no clue and there was no visible signage listing payment for 2 hours. The bats ran late and then there was traffic leaving the area and I did not get out of the parking lot until 30 minutes past the allotted time. I then received a Parking Notice from Parking Revenue Recovery Services for $92 or my vehicle would be booted. I appealed the notice in writing to LPR Appeals offering to pay an additional fee for the overage, even another $15.55. They offered a "deal" good for 14 days to pay $72 instead of $92. This is still extortive and deserves to be addressed. Tourism in Austin suffers at these practices as I will not return and live only 4 hours away.

Claimed loss: $72.

Desired outcome: A fair monetary resolution, not an extortive one based on lack of signage at the lot. Or add signs to the lot so others do not experience the problem. I am more than willing to pay an extra $15.55, $72 is extortive.

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  1. LAZ Parking Contacts

  2. LAZ Parking phone numbers
    +1 (855) 529-4040
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    Customer Service
    +1 (860) 522-7641
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    Los Angeles Region
    +1 (617) 424-3016
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    Northeast Region
    +1 (401) 270-4421
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    Rhode Island
    +1 (203) 331-1787
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    Southern Connecticut
    +1 (212) 265-2239
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    New York, NY
    +1 (215) 574-7024
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    Pennsylvania
    +1 (410) 385-8886
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    Baltimore, MD
    +1 (202) 667-3030
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    Mid-Atlantic Region
    +1 (404) 942-3908
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    Georgia
    +1 (615) 419-1556
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    Tennessee
    +1 (305) 913-4882
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    Florida Region
    +1 (407) 757-0907
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    +1 (513) 381-0767
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    Cincinnati, OH
    +1 (216) 621-3340
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    Cleveland, OH
    +1 (303) 291-1111
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    Colorado
    +1 (614) 222-0864
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    Columbus, OH
    +1 (312) 577-7985
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    Illinois, Indiana & Minnesota
    +1 (614) 688-0000
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    Ohio State University
    +1 (614) 264-4740
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    Missouri
    +1 (214) 720-7275
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    Dallas - Fort Worth Metroplex
    +1 (512) 472-4261
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    Austin, TX
    +1 (713) 659-8312
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    Houston, TX
    +1 (361) 883-7050
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    Corpus Christi, TX
    +1 (510) 250-2052
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    Northwest Region
    +1 (206) 452-2717
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    Seattle, WA
    +1 (858) 587-8888
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    Southwest , San Diego, CA
    +1 (714) 695-5959
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    Orange County
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  3. LAZ Parking emails
  4. LAZ Parking address
    15 Lewis Street, Hartford, Connecticut, 06103, United States
  5. LAZ Parking social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 24, 2025
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LAZ Parking Category
LAZ Parking is ranked 3 among 21 companies in the Parking category
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