LawnStarter review: Unprofessional, poor business ethics and cancellation issues

In profound frustration and distress after an appalling experience with LawnStarter that has left my property in disrepair, my time wasted, and my trust utterly betrayed. Despite multiple pleas for assistance, this company’s unprofessional conduct, false promises, and refusal to cancel my account have forced me to escalate this matter to your offices.
August 12, 2025: My lawnmower malfunctioned; I booked service via Thumbtack under LawnStarter. August 13, 2025: The subcontractor (Pro) confirmed my request but never sent a functional survey link or returned calls. August 13–14, 2025: The subcontractor arrived late (after 4 pm), with a dilapidated Craftsman LT1000/42" mower. He hacked through the acres in erratic zigzags, seizures, and stoppages, leaving 55% of the lawn uncut. August 14–15, 2025: Repeated no-shows and radio silence forced me to resend photos to support my refund claim. LawnStarter charged $299.99, then refunded me — but refused to close my account. I was told they will continue to charge me three additional times after their catastrophic failure to deliver customer exellence. However, this is far from an isolated incident. Public records reveal over 450 complaints refrecimng the same unsavory business ethics. LawnStarter’s actions have inflicted real financial loss, emotional distress, and ongoing uncertainty. They operate with impunity — counting on customer frustration to prevent complaints. I implore your offices to step in, protect homeowners, and halt this predatory pattern in its tracks.

View 0 more photos