Lasership — delivery

I ordered products from drugstore.com. They used Lasership twice. Neither time did the shipment arrive at the designated address. Drugstore.com was really good about replacing the first shipment. They need to stop using Laseship because their drivers are incapable of making a correct delivery. I will not order from Drugstore.com until they drop Lasership and will not order from any company using them as I am not getting what I purchased if Laseship can't get the package to the right address. They have the phone number and could have called to check like FedEx does.