Las Vegas Athletic Clubs (LVAC) review: Manager

I had paid $32 for my monthly membership as well as $179 to downgrade my membership. The phone member services tells me that I will have until Nov 1st to use my premium amenities. When I walked in the front desk lady tells me I can’t have a towel and I tell her the situation and she says come back after the workout and we can figure it out. When I come back there’s a short white man (manager) named “Mike” the employees wouldn’t give me a last name. Instead of listening he tells me I didn’t pay for the towels and I need to pay $85. I tell him I paid for a year membership as well as one month premium and he continues to tell me I didn’t, even though I have the receipts right there. Then he proceeds to call me ride and entitled and tells me he’s not speaking to me anymore. The man was yelling at me and throwing claims all because I asked him to fix my membership. I’ve never been so disrespected at LVAC. Is this how you treat you members? I’ve been going here 3 years now. This all occurred at the Decatur location.