LabCorp
reviews and complaints

On Jan. 18th, 2016, I went to Labcorp for pre-op bloodwork. The woman who did my admission paperwork was quite rude, and seemed uninterested in and unconcerned about me and the other patients who were there. This woman turned out to be the technician who would be drawing my blood. I've had blood drawn many, many times in my life and have experienced very little or no discomfort in the process. But, the woman who drew my blood at Labcorp caused me so much pain, especially when she removed the needle, that I actually shouted, "ouch." She said that that had never happened before, but she never apologized or showed any concern for me whatsoever. The pain in my arm has continued for days since my visit to Labcorp. It's now Jan. 27th - 9 days since that visit - and the spot on my arm where the technician drew my blood still hurts. I didn't catch her name, but I'd like to let others know that this woman who "helped" me at Labcorp needs significant training in proper office demeanor (especially in dealing with patients) and in blood drawing skills.

Further, the Labcorp office was very dingy and unattractive, and it felt lik a wind tunnel every time anyone would go in or out the entry door.

I have been trying to get a hold of a LIVE body on the main customer svc line. No one ever comes to the phone and I don't have time to sit on hold endlessly. I need them to REBILL my labwork to NEW insurance that it shld have been billed to in the first place.

But the longer I can't reach someone, the worse this will become and I guarantee they will send the invoice to collections. What is the pt of having a flipping customer svc line if you don't have enough staff to take the damn calls - or no one ever answers?!

These days with technology the way it is, there is NO excuse for shi**y customer service or anyone sitting on hold this long. I am off work and don't have time, I can't imagine how ppl working deal with ridiculous hold times. Then on this website you don't even have a category for just "medical" or just "Healthcare" now it will prob say it is required to choose a category when i try to submit. Yup - I had to choose 'Doctors' which isn't accurate.

The first time that I went I had problems with the staff at the Lomita location. They were very unprofessional. The woman acted like she needed some Prozac. Had to wait hours. I decided to try a different location in Carson on Avalon. They were worse than the Lomita location. I went back a second time to the one on Carson and found out that they had hired all new staff. It was a little better. Even though I had an appointment it was still a long wait. Today after fasting I had a 10 o'clock appointment with the Carson one on Avalon. They were not there. The door was locked. I went into the other office and the woman told me that they had moved. I did not get any kind of notice informing me that they had moved. THIS IS UNACCEPTABLE! SHAME ON THEM! I do not want to go back -- I no longer trust them.

So I went into lab corp today with my daughter... I was asking the lady which paper to fill out... They lady was so nasty and have a very nasty attitude... It was at rockvielle center in log island and I will never ever go back I walked out and ask the lady for the manager..: she told me she was joy in refused to give me her name and when I asked the lady for her name she said jay... She was a Spanish lady nasty and so rude... I never recommended anyone to go there.. I will be contacting everyone to let them know what I experienced

My doctor authorized lab tests and I was required to use Lab Corps. Personnel were fine, but I was given a paper to sign that said among others that Medicare might not cover the lipid panel for cholesterol checking and I was asked for my credit card as backup if it wasn't payable. I checked with Medicare who told me that the test was covered.
I did not want to give my credit card and therefore didn't get the test. I feel this should not be allowed.

Arrived at 9:15am and signed in for my 9:30am fasting labs appt which I made online. I was immediately hit with an intense odor of feces and urine. Front desk claims the waiting area was cleaned each day but they were unconcerned. They laughed when I complained about odor and fasting not being a great combination. I was called up to give my ins card and debit card ("just in case", more laughing) at about 10 and I asked when I would be seen since I had a 9:30 appt. It seems, according to the desk lady, "too many appts where scheduled online for the same time (ha ha)". At 10:20 I was put in a room to wait, while waiting I hear someone say to a child, "if you move I will have to stick you again"...at 10:30 I was brought into the room where blood was drawn. Then Mrs Personality directed me (actually she just pointed) to the bathroom while handing me a cup, lid and sterile wipe. I did my thing and then discovered that the toilet would not flush. Upon leaving the bathroom I encountered Mrs Personality again. She took my specimen from my hands and turned to leave as I tried to let her know the toilet wasn't working and someone was trying to use it after me. She turns to me when I asked if she heard me and said, "I know the toilet doesn't work!" Then she just walked away. I assume I was done with everything and I got out of there as fast as possible. I have been to other locations that were not nearly as rude. Always busy, but not unkind and lacking compassion. The work staff needs to realize that they are not irreplaceable. Apparently there have been other complaints and they actually laugh about it all.

Went to lab for blood draw. Tech had a finger out through glove. She couldn't "get a vein" in arm, went for hand. I told her I had a lot of lotion on and she said that is ok, put the needle in without alcohol wipe. Drew 2 vials of blood and said the vein was no longer working. I now felt faint. She tried giving me a sugar pill, a worker came in and heard what was happening and handed me a breakfast drink. I took 1/4 of it-felt better and she said she would have to use my other hand. She can't because I had lymph nodes removed on that side. She said I would have to come back. I asked her if she could send in the blood she took already for some of the tests and she said she couldn't they were contaminated-HOW COULD THAT BE? I couldn't go anywhere else because some of the tests being done where to be after a 10-12 hour fast.

This is what I posted to the companies "customer support" page. "When we arrived for my son's test today, we were told the wait was 1 to 1 1/2 hours. My 12 year old son and I were subjected to a 1 hour and 50 minute wait for a blood draw. It was a fasting test. No morning appointments were available on the website for nearly 2 weeks. The individual I spoke with on the phone yesterday about appointments said a supervisor would call me back. That call never came. To force the staff drawing my son's blood to apologize repeatedly (unsolicited by me) is reprehensible on the part of your company. I wonder if anyone in your company has the capacity to imagine the level of anxiety that my child experienced? Probably not! Unfortunately, my insurer only uses your company. A copy of this message will be sent to them. I expect to receive no response from anyone at your company."

I took my one year old son to the Labcorp in Pasasdena, Texas off Fairmont and to start the minute I walked in it was dusty/dirty in there.Second there was only one lady in there and might I add she was unproffesional with her LONG gaudy nails that could be unsanitary and she spoke to me with slang!
Third I made it clear when setting the appointment that it was for a baby and she was unqualified but I was unaware of this till she couldn't find a vein. The so called phlebotomist then gabbed the needle in my babys arm as I hold him down and his arm out. She still couldn't find the vein so she decides to wiggle it back and forth and in and out! Fishing is the term used for this and can harm my baby.
After I told her she was gonna hurt my baby she then admits that two people are suppose to assist with this procedure and I neede to go to another location! Something I should of been told from the get go.
This is very unproffesional and could have caused damage to my poor child.You can only image his terror when we arrive at the second Labcorp for the same procedure in the same arm!

I took my daughter for her blood work at Labcorp location on 8503 Arlington Blvd Ste 140, Fairfax, Va. I regret to say that my experience was horrible. The nurses treated my 3-year-old daughter very poorly. First of all, they were inexperienced. The nurse kept poking my daughter arms with the needle because she did not know where to take the blood from while my daughter was screaming in pain. The nurse kept on asking for help from other lab workers because she couldn’t withdraw enough blood and did not know what to do or how to do her job. I couldn’t take it and told them to stop torturing my daughter infront of me. Their reply to me was very rude and said “okay and in front of me, the nurse trashed the blood she withdraw from my daughter in a trashcan. I understand the blood might not hold any value to you but why did she need to trash the blood in front of me after 30 mins of torturing my daughter for that blood. My daughter has three punctured wounds on both of her arms from this incident. I feel like I was discriminated because of my background. And this was my second time at this location with the same rude treatment from the nurses. I asked the nurses for their names and they would not disclose it to me. That told me enough about the location. I am taking legal action because no 3-year old should be going through this. My daughter is traumatized from the experience.

Do NOT go to the Labcorp lab at 240 MIDDLETOWN BLVD.,
LANGHORNE, PA for your baby's blood work. They were NOT able to draw even a
drop of blood from our baby! Three people tried to find his vein and the last
one, Bree, who seemed to be the most experienced in the lab, inserted the
needle into his arm before she could even locate the vein. She twisted and
turned the needle in our baby for a few minutes, making him cry so hard! She
finally gave up and pulled out the needle and no blood sample was collected.
She commented that it was because he was "well-fatted." Well, his
weight is in the 90th percentile but does that mean all the babies in the 90th
percentile and above cannot get their blood samples collected? This is not the
first time our baby got his blood drawn. He had it in the hospital and the
nurses had no problems doing it. Our baby didn't stop crying until 30 minutes
after the visit. I think the twisting and turning of the needle in his arm made
him sore. It was a horrible experience and a waste of our time and energy! We
had to take time off from work to go to the lab and we spent 50 minutes there,
nothing accomplished and our baby was hurt.

I have been going to Lab Corp for years and it seems that they have been sending me some parts of bills to the "wrong" address they took down from my doctor. I got an email from a collection agency and when I called to speak with Lab Corp about this, after paying it, I asked why it is my fault if I didn't know that there was a bill and they were sending them to the wrong address and they said they could not answer that and that it was basically my problem.

I made an appointment on the website for May 17th, 2013 at 8am at Labcorp's West Bay Largo, Florida location. I arrived and was told to sign in and have a seat. After waiting nearly an hour I went back up and was told I was sorry that they skipped me and were taking other people that didn't even have appointments but what is worse is that they said they couldn't help me, that I needed a doctor's order. I am pretty sure I have elected to to have a routine blood screening (To make sure I did not have any STDs or anything I don't know about) at Labcorp in the past. I was able to make the appointment myself online and nothing stopped me from doing so and I really think I should have been asked my purpose for being at Labcorp before being left to sit there for an hour. When a person walks in, especially with an appointment, their paperwork should be taken right then. I sat there for an hour, I took off work, and fasted all for nothing. I hope you will use this info to change their practices. I am very unhappy.

Just started using Labcorp for in-house labs for our patients-what a mistake! In less than a month, issues with the Labcorp tech either showing up late or not at all. When I had a "heart-to-heart" with our Labcorp Rep this morning, letting her know of my unhappiness, she ended the call telling me to "go to hell". No, I am not kidding! Unbelievable! If Labcorp ever tries to get into your office-run for your life!

Just want to complaint about the specimen collection technician at Lab Corp Fremont in CA. The guy is really rude. Not sure he has racial discrimination. He is the rudest person I have ever seen in healthcare industry. He does not explain it to you well and he talked to me more like professor talking to student. He handed me the pen to sign and grabbed it back since he forgot to sign. He handed me the copy for me and immediately took it back rudely since he gave me the wrong copy. Think this guy needs to be retrained.

The little worker Bessie Bush was, very kind to all the white people who she assisted but me I was a whole different story, first of all I had an appt. at 2:00 pm, I was skipped passed until 2:45pm with not one complaint from me, then when she finally decided to get to me she just said Lewis, Lewis James and the gentleman before me stood up and walked in, therefore I sat back down ans Bessie comes back up and says Lewis again, I said I'm the orther Lewis but that's not my first name, her response was maybe I couldn't pronounce it, are you coming back or not, at that point I beyond pissed and she continually made rude comments, after I finished I told the black nappy head hefer to go to hell, I will never step foot back into that office if LabCorp had some sense they would fire her ignorant ###. The bad thing is I'm black myself.. Ignoranant people should never work in customer service positions.

My family has two insurances. Every time we go to get lab work we get a bill from lab corp. We call them they say its not their job to bill secondary insurance. But, I spoke to a supervisor and complained about this, and she said that there are four screens to billing, and the person inputting info does not do what they are required to do. They, Lab Corp, has even sent my daughters bill to collections. I asked the supervisor to send me a zero balance after she check with secondary insurance, she said some bills were submitted in an untimely manner, leaving labcorp to eat the bill. The supervisor also told me that she would contact the collections folks, and they would send me a zero bill. I am still waiting on this information. I recently contacted the CEO, CAO, And the VP of labcorp, no response yet. My complaint is if they do their job correctly initially, this problem would not exist. They want my wife to contact our secondary insurance and get an eob (explanation of benefits) for them. This is ridiculous. All I ask if they do their job, and these types of problems would not exist. Ive had problem for over a year now, enough is enough.

Th new company I was hired by requires a pre-employment drug screening, and contracts with LabCorp to undertake that screening. I found the number of the local LabCorp office online as well as the address. I called the number to schedule an appointment, but was promptly put through to a recorded message. I attempted to get through to an actual person multiple times to schedule an appointment and to get further directions to the business, but could not get past the automated system. The recording stated that pre-emploment drug screening was conducted between 9 A.M. and 4. P.M. and could be done on a walk-in basis. So, I decided to drive down to the location without an appointment since they were not required. I spent 20 minutes searching for the location, as neither the address nor the online map clearly showed the location, and as I stated, I could not get past the automated system to get clear directions from a person. Finally, I found LabCorp on the back side of a strip mall. i arrived at LabCorp at 2:19 P.M. on a Thursday afternoon, during the regular hours of business. But, when I walked in, I was rudely ordered to sign in at the register, and only after doing so was I told that the woman who conducts the drug screening was out of the office and wouldn't be back until after 3 P.M . So, after enduring a complete lack of service from the beginning, after searching for the location for 20 minutes, after being rudely treated by the technician, I was still unable to take the drug screening. I am going to recommend that my company search for another contractor to do business with in the future.

I had health insurance with Horizon Blue Cross Blue Shield of New Jersey (Horizon).

In network outpatient lab work was provided by Laboratory Corporation of America Holdings (Labcorp).

Due to the limitations of the policy, there was a limit of $500.00 per year for this benefit.

During October 2010, I visited my primary doctor, blood was drawn and sent to Labcorp. Horizon was billed for four (4) tests - two (2) were paid in full, one was paid partially and the last was not paid. The Explanation of Benefits sent to me did not show the remaining balance for out patient testing.

For the partially paid test, Horizon was billed at $104.00, allowed amount $20.21, paid $1.85. The last test was billed at $66.00, allowed amount $11.68, not paid.

When this first started, I offered to pay the unpaid contract amounts of $30.04 - not accepted.

I see no reason why I should pay more than five times the contract amount for a test. Also, I have not worked since January 2008 and can't afford to pay $66.00.

If you have Horizon for health insurance or any other health insurance that uses Labcorp as the exclusive out patient testing service, then you should look for new insurance or if employer provided ask for new insurance.

If enough of us stop using Labcorp and the insurance companies that cater to this company we could put them out of business.

Provide feedback to government agencies;

Federal Trade Commission http://www.ftc.gov/index.shtml
call [protected] or visit https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en to file a complaint online.

FBI http://www.fbi.gov/
To find a local field office http://www.fbi.gov/contact-us/field and drill down to the division to find the local office closest to you or use the online form https://tips.fbi.gov/.

US Postal Inspection Service https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx or call [protected].

For NJ start at http://www.state.nj.us/
In New Jersey contact NJDOBI at
https://www16.state.nj.us/DOBI_UIC/servlet/Servlet.idxServlet?div=%27INS%27 (insurance form)

For Consumer Affairs download the form at http://www.nj.gov/oag/ca/ocp/ocpform.htm and mail.

For other states find the state web site or check the phone book for government listings.

If you have already posted here, contact the agencies listed above.