Medsource
reviews and complaints

I just found out that this company has been filing fraudulent claims on my behalf with my insurance company since March for Breast pump and accessories. I only used their company one time in February to order a singular Breast Pump starter kit and that was all. They filed a claim with my insurance for $300.00 and that was that. Since then they have filed 8 additional claims with my insurance company ranging from $1350-$1675 for each claim. I can not believe this company is scamming people in this manner. I would like all $11,125.00 for Breast Pump and Accessories that I have not received and/or utilized from this company returned to my insurance company immediately. I plan on taking further legal actions, and spreading this information across all social media platforms. I am seriously disgusted that this company would take advantage of people especially when after child birth. They should truly be ashamed of their actions.

This company operates disguising itself as "Insurance Covered Breast Pumps". I have copies of their emails saying my pump and flanges would be covered at 100% by my insurance, as well as the back brace. I emailed them saying I wanted to get only what was covered. ONE brace was charged 2x to my health insurance, [the first time being $995, which insurance denied. The 2nd charge was covered (seems like this is the legitimate charge?). I never explicitly agreed to continuing pump parts through this company, that they continually sent me. They are claiming that I agreed to this over email, and I never explicitly said that they could do that. I have copies of emails to support this. Unless they have a signature from me, or a specific email where I said this, their collections threat is null. They were charging me $[protected]/month for these $30 value pump parts. The amounts of their fraudulent charges equal a whopping total of $16,145. When I addressed this with [employee's name] she sounded like she knew what they were doing was unethical, but referred to "above market costs". I've tried to resolve this with the business, but they threatened to send me to collections, so I agreed to pay them $10/month. I called to cancel shortly after, as I've seen on here that they did this to other multiple people. I have an amazing credit score of 750. I pay my bills. But I am not going to pay a company that downright lied about pricing. Refer to their website. Another thing that didn't compute: she "didn't know what the charges were for/they didn't send them" (the $1800/mo charges for "home health"), then a minute later she said that those were for "the pump parts". Contradictions. The first time I called about the charges for the pump parts, they "wrote them off". I had never received a bill for my back brace (almost a year later) as it was covered in full. All of the sudden they pulled up a bill that was "lost". Bottom line: I have email correspondence to corroborate, they don't.