As a mom-blogger with focus on early education, I am constantly looking for classes for my child and was as excited as my daughter to have her enroll in your class. I saw a Facebook post offering a free trial. I filled all the details in the facebook form including her age. The lady at the store immediately called me back (what I assume is a sales callback, and pushed me to come to the center asap).
I got really excited and got my daughter to avail the class, only for her to tell me my daughter was too young for the course. She was 2.5 years (which I had explicitly mentioned in the form as well as on a call with her). The lady (her name is Harriet ) was extremely curt and told us that the initial class was actually an assessment to see if my daughter fit the bill. Since my daughter was jumping up and down enthusiastically I let her take the assessment. At this point, I was as asking if my helper could be around because my daughter was really young. The teacher in-house was extremely sweet and said for a week it would be ok until my child got used to the surroundings. Harriet instantly corrected saying it as not allowed. There was some part on giving homework to my child which I was still iffy about so I didn't respond right away when she was asking me to signup on that very day. When I told her I wanted to mull over she gave me the look of death like my daughter's visit was an utter waste of her time.
I reached back again as I had talked myself into signing my child up as she seemed thrilled at the surroundings. This is where things started to get downhill. I went again to enquire and she shared a plan of how I could avail a lower rate ( half the cost) if I had her sign up on the 11th instead of the start of the month. Again, calling this out as I deem this very necessary. I am looking for quality education for my daughter and I am not really going to be cheap about any fees. It somehow looked like she sized me up (because I am Indian, and automatically assumed I am seeking a cheaper alternative).
In that very discussion, she mentioned a pro-rata option as well and I had asked her what that was. Suddenly she got on the defensive and said the half price was the cheapest and why I am asking an unnecessary question. This is where I snapped (in my head as I was again with my daughter and didn't want to show displeasure ) and I had asked her if she can tell me finally what was the amount I had to pay. She said, in the rudest way possible, that it is full price for me and she will not let me avail any offer because it was completely on her to activate it.
I was aghast. If this isn't racist I have no clue what this is. I am genuinely wondering out loud, if it was a non-Indian kid that showed up, will you still be sharing cost-cutting options and then deeming the person unworthy of conversation? I obviously want to chronicle this on mail as well but couldn't as I was traveling on blog-assignments.
I am asking you this because I don't think that teacher is representative of your entire staff and I am hoping it is a one-off thing. I genuinely want to send my daughter to these classes and the closest one is Forum mall but I am petrified that the teacher might take any anger out on my child and this is not monitored by me.