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CB Online Shopping Krystal Complaints #2-21
Krystal

Krystal review: Incorrect order and missing food

F
Author of the review
11:46 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I ordered online from the Krystal app to pick up my food from the location in Brandon, Ms... when I got home I noticed that not only did I have an incorrect order but I had over 20 dollars worth of food missing... I tried to contact the store for help but all I got was an automated voicemail... I went back to the app to see if I could contact someone through there and it redirected me to a form that would even pull up! I am extremely upset because I even called the toll-free number for customer service and it kept hanging up on me!

Claimed loss: My total of the order was $44.62

Desired outcome: Refund of at half

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    Jun 08, 2026
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Cashier will steal your change from your order
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