Klover - Instant Cash Advance

The app was great at first, THEN when it came down to my second repayment the app became horrible! My advances were increasing then it took almost half the day for it to pull my repayment from my account and I forgot to unlock my card and now it’s not even trying to pull the payment at all which caused my advances to drop! “Customer service” is absolutely no help as they really can’t do anything and it takes them forever to respond so by the time you hear from them it’s too late! WHY can’t I make my own payment instead of waiting for the app to run it I haven’t had any issues making my payments with Dave OR Empower but KLOVER is definitely the lowest on the list for me rn! Then I’d be wrong to not even allow it to take the payment from my account. DO BETTER! Stop acting like y’all can’t make other options in 2022 almost 2023!

UPDATE *** Was already in contact with “support” they’re also no help. 5+ days past my repayment date and all they can say is it attempted multiple times even though I have notifications from my bank on both my phone and email with no attempt notifications. They claim they processed the payment which should’ve been done the day I reached out but instead made me wait another 3 days. App still isn’t refreshing my bank information and nothing loads up properly.

I haven’t received any support, but I made an attempt to burrow 50. Linked accounts earned points. However when I cashed out it said it went through showed a payback date. However after. Going back to Home Screen it showed the 50 was still available and my accounts still needed to be linked. I exited the app, assuming it may take a sec to update. Logging back in, it showed I can’t burrow the 50 since I still needed to link accounts…history doesn’t show anything anymore. No amount burrowed nor fees applied or points used. For me to get back to home page I had to link account yet again, now showing that I can burrow the 50 and nothings been processed nor points used. I tried again and it happened again. Now showing the same thing but now it’s showing a payback date for not 58 including the fee but for 116. Two different transactions and still haven’t received any of the money. After finally trying to make attempt to contact someone I find out that there’s no way to contact anyone. They don’t have a live support, no chat nor email to contact anyone.
1/9/2023 update
They took the payment and closed account and with now way of getting a hold of anyone. I just paid 116 for a 50 dollar advance. Account was closed with no notification or reasoning as to why. So please reconsider using this app

I’ve had this month for up to 3 months. Things were going fine, besides the normal issues you’d get among at other apps too. Main issue first started when an expedited request I mad at 5.00 on a Sunday didn’t hit my account until Friday morning 5 days later the same day customer service finally got back to me. The 4-5 business days shouldn’t be that long for a simple email considering usually first responses don’t even solve the problem if it’s something that still hasn’t fixed itself within those 4-5 days. It’s also inconsiderate considering most people using this app cannot wait 4-5 days for something they expedited in less than 1 and still get forced to pay a 9.99 charge (for $100 advance). The final straw came when all the sudden my bank connection needed to be reconnected and I kept getting the same message when I went to do so “Your account already connected” Plaid reached back to me within a day explaining what to do as well as telling me to reach out to Klover, which I of course did before hand. Still 6 days later no email response. I actually sent a 3rd message out to Klover as I was furious over the customer service to just cancel my account. Rather than emailing me back over my original issue or even trying tj solve ANY issue I’m having with them which I made clear in my final email they just rather not dealt with any of it and canceled my account for me. Super disappointing.