Complaints & Reviews

Wizard 101 kept billing me monthly and never responded to any emails

On 24 July, 2011 I purchased coins and a membership for my son on Wizard 101. The coins never appeared and I had to email the site for assistance. They gave me some directions, but the coins and added extras from the membership never showed and my son was never able to access new areas of the game. I emailed the site on 3 separate occasions requesting cancelation of this membership and return of funds due to services unrendered. Wizard 101 kept billing me monthly and never responded to any emails. I had to call the bank to protect my account. WIZARD 101 is a scam!

  • Ma
    margie polk Jun 24, 2010
    This comment was posted by
    a verified customer
    Verified customer

    My grandchildren no longer plays this games and it has been billed to my credit card for about months. I want this game cancelled and I want a refund to my credit card.

    0 Votes
  • Ki
    KingsIsle Jun 14, 2012

    This is certainly not how we would handle a cancellation request. I can personally assist you - please forward your communications with our support team to [email protected] and I will investigate immediately.
    My apologies for such a bad experience, and I will work with you to set it right.
    ~Lydia Greyrose

    0 Votes

Rip off

I purchased coins and a membership for my son on Wizard 101. The coins never appeared and I had to email the site for assistance. They gave me some directions, but the coins and added extras from the membership never showed and my son was never able to access new areas of the game. I emailed the site on 3 separate occasions requesting cancelation of this membership and return of funds due to services unrendered. Wizard 101 kept billing me monthly and never responded to any emails. I had to call the bank to protect my account. WIZARD 101 is a scam!

  • Pa
    paul cannon Nov 03, 2017
    This comment was posted by
    a verified customer
    Verified customer

    it shouldnt even cost money to play the game. memberships should be for special items, so this is a pay to win game.

    0 Votes

Improper billing and notification of purchases

According to the crown purchase history on wizard101.com, from 11/21/10 to 10/08/11, my son only made purchases in the amounts of $5.00 (2500 crowns) or $10.00 (5000 crowns) . At first, he always had to ask me for my credit card information and KingsIsle Entertainment would occasionally send me a confirmation of the purchase. Then, on 11/02/11 and 11/13/11, purchases showed up on the credit card assigned to his account in the amounts of $25.00 (13, 750 crowns) and $240.00 (3 x $80.00 [60, 000 crowns]). I've filed a complaint with the BBB, Visa, Michigan's attorney general and the PTA's in school districts around the state of Michigan to warn them about KingsIsle's practices: saving credit card information in minor user's accounts and not send confirmation receipts on every purchase.

  • Ch
    Chickmunk Jan 22, 2013

    Not retuning emails on a banned account and should have been lifted months ago, sent numberous emails.

    0 Votes

unauthorized use of credit card

I cancelled my subscription earlier in the year and just got my credit card to find they had taken out another year's subscription! I tried calling the number displayed on the credit card beside the charge but it was useless. It just sent you back to their site to dispute it. I sent them an email informing them of the fraud on my card but haven't heard back yet.

Allowing minors to use credit card accounts

Because I paid for my son to use Wizard 101 on a monthly basis, unbeknownst to me my Amex information wa...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

log in

Whenever i try to log in the w101 symbol. It all ways bring up a sigh the say '' Unable to lauch...

child made charges and they refuse to put money back in parents account

daughter took bank card and used it. she is 10. wizard 101 is refusing to put money back in my account saying...

taking money from my account

I have tried to stop wizard 101 from taking their monthly fee out of my account and here it is again thi...

Chat Restrictions

Why can't we type numbers like two or 2 it’s getting on my nerves! I mean I have to say too to say 2 or tree to say 3 why can’t we type numbers dangit! It makes me confused sometimes, and why can't we at least say crap instead of crop? I am so confused; sometimes it takes me five seconds to figure out what someone is saying. Why can’t we say anything like that? Oh and why do we have to pay to go to other worlds and some places its driving me crazy!
Sincerely, Hunter Spiritstrider

PS. I put my name that is in the game.

  • Ki
    KingsIsle Jun 14, 2012

    While developing Wizard101, we realized the style and content of the game would appeal to all ages. As a result of our young audience, we decided to incorporate safeguards that make online play a generally safe and positive experience (especially when dealing with other players).

    We have excluded numbers from the chat system to ensure that children who don't know better cannot easily exchange private information.

    As for stating your current level, health and mana, the Menu Chat system has these pre-formed statements under the Friendly -> Stats section.

    0 Votes
  • Ba
    Baby123333492 Jun 06, 2019

    How come I can't talk only on the chat words you put up!!!

    0 Votes

Unauthorized Money out of my account

Unauthorized money came out of my account, and drained my savings account to cover it. I don't know if it will happen again, but I will be sueing for money recovery, and emotional stress for not knowing if any other money is going to be coming out. I won't be a to pay my normal bills without worring if I have the money to cover it. So the money you took, I just want you to know that was food out of my kids mouth! Thank you so much for screwing me over!

Sex and Death Threats

While playing Wizard101 my son received a threat from another player who said they were going to kill him, but first have sex with him. Then they listed our address. I tried calling King Isle Entertainment, but there is just a message to go to the website and email any questions or concerns. I did this, and the only response was that they needed the character name used for the person sending the threats, which my son did not remember.

With the subscriiption and crowns, we spent $300 + on this game, and for that amount spent, absolutely lousy service when there was a concern about my son's safety.

  • Ki
    KingsIsle Support Apr 11, 2011

    Dear MusicDad, All reports of abuse are taken very seriously and fully investigated. If you've not done so already, please send an email to [email protected] to include your son's username and approximate date/time of the interaction. Sincerely, KingsIsle Support

    0 Votes
  • Um
    uMad? Jun 04, 2011

    How can they catch the guy if you can't provide sufficient info.

    -1 Votes
  • Ma
    Martha Martin Apr 17, 2015
    This comment was posted by
    a verified customer
    Verified customer

    UMad?, they can check chat logs. Kingsisle Support, You should take this seriously, as should have your email department when this parent contacted you the first time. This kids address was blasted on the open chat screen and your email department missed this?

    1 Votes
  • Ma
    Martha Martin Apr 18, 2015
    This comment was posted by
    a verified customer
    Verified customer

    KingsIsle Support, You have a lot of nerve coming here feigning a 'very serious' posture on this issue. The more I thought about your response, the more incensed I became, and why I came back here to tell another such tale so parents would know what to expect in your games, both Pirate 101 and Wizard 101.

    I have personally reported nefarious activities within your game with date, time, and character name of the offender. A player was dancing (an emote within the game users can use) behind me screaming how good it felt to gRAPE me, along with other sexual suggestions. Your response could be summed up, I am sorry but you are a Free To Play player, change realms.

    One of KingsIsle's 'hands-off solutions' was to pawn off in-game policing to a user based Hall Monitor system, with the inevitable result of those Hall Monitors abusing the powers they granted them. KingsIsle has yet to take a proactive stance, has no contact number, has an email department that cannot seem to resolve anything until the third email. The only call to action that KingsIsle has made in its six year history is when it comes to banning users that take advantage of loopholes in the game due to their own poor programming/testing. Sorry KingsIsle, but I know how you have been, and what you have done in your history. Their previous endeavor was ShadowBane, a game that triggered a class action suit forcing them by court order to keep the servers up because users had recently paid the company for in game currency (a Free To Play standard item).

    To all parents, you should probably avoid allowing your children to play any Free To Play games unless there is a working contact number. KingsIsle has proven to me over and over again that email only contact with customers is grossly ineffective.

    0 Votes
  • Kn
    knightconstruction Apr 25, 2015

    KI is not doing what they SHOULD and doing things they SHOULDN'T!!! FIX UR GAME OR WE WON'T SPEND NO MORE MONEY! >:(

    0 Votes
  • Pr
    privacydeleted Dec 08, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I agree I have screen shots of people being racial and making remarks of watching porn on this game, no child should play this game without adult supervision, it's the open web and there are predators on this site, your children are not safe as KingsIsle's only concern is selling packs, gear, and mounts, look at their 12 days of x-mas which is supposed to be about giving and yet their first 2 days are about you the consumer having to buy, I stopped buying membership as of 12/06/2018 and have spent my last dollar on this site and would advice others to follow suit.. 4 maxed out characters, life, death, storm, fire...

    1 Votes

automatic billing on credit cards

My grandson no longer plays this games and it has been billed to my credit card for about 4 more months. I want this game cancelled and I want a refund to my credit card. I also want to know what my next srep sould be should Ithis not happen.

  • Lo
    lorraine small Jun 13, 2011

    this company is taking money out of my account and cannot locate who they are to stop them i just want it to stop and now
    it is becomeing very annoying paying for something you have no idea what it is for

    0 Votes
  • Mi
    michael easter May 06, 2013

    this is Michael easter an my credit card was used without my authorization or knowledge, I would like my card refunded to my account, last 4 number of my card is 5209 an the charges are from the month of april 2013, my contact 501 545 9343 or 501 463 2411

    0 Votes

Monthly fee automatic charge

My son no longer plays this game and I have called to have it cancelled. I have been paying for this for...

Taking money from my account

I order this game Wizard 101 for my grandson. The second time you took money out of my account I contacted...

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem