Keranique
Reviews and Complaints

This is definitely a scam! I called within the 30-day trial period to cancel and was told it was canceled on that date. Then my credit card statement a couple of weeks later revealed two charges or $79.95 each made on the same day I called. When I contacted a representative was informed that I had agreed to the charges on the cancellation call, which is totally false. They refuse to credit my account. This company is so deceptive and truly violates the false advertising of the trial period and return policy, etc. WHAT A SCAM! Wished I had read the above comments before I fell for this! Conned in Texas

This is such a scam! I had fallen for the same thing. I ordered the product and the 30 days was a crock. I called to cancel because the product made my hair greasy and limp. When I tried explaining to the rep she told me that I was using the product the wrong way. What, by going by the instructions on the bottles was wrong? I asked. She said Well depending on your hair type you have to leave in your hair a little longer.then she tried to sell me another product for hair growth and volume. AS IF! I was still charged the full price of the product and to send it back for a refund you have to pay shipping and handling and that was just a joke too. The next bank statement had another charge for a shipment that I didn't even receive. I had to call them and waited 25 mins to actually talk to someone who had told me that the shipment wasn't out yet. So, I was paying for something that I had canceled, that wasn't shipped out in the first place, and was sitting there collecting extra funds for their pocket. Had I not took a close look at my bank statement I would have never known they did that.

WOW thank you guys for posting BAD COMMENTS on this product online I was ready to place an order.

DO NOT FALL FOR THIS SCAM! They bundle a bunch of mediocre products (shampoo, conditioner, hair treatment and nioxin) then charge you almost $200.00! They say try it for 30 days but it's really only 2 weeks because the time it takes for shipping to and from them is included. The first time I used the product I liked the result enough, but after continuous use, the hair felt limp, weak and unclean. When I called to return it, they said my 30 days had expired and they were going to charge me for the balance of $80.00. What a waste of money! The product that makes your hair grow is the nioxin which you can buy anywhere. But Keranique bundles all this other stuff so they can charge you an unreasonable amount of money. My suggestion is to buy a nioxin shampoo from a store and save your money.

I wish I had looked up this board first. I ordered last evening trail 49.95. My Amex Card has been charged over $600.00 in 5 different charges. All still pending. I’ve contacted Amex. I called and called the customer service number. After hitting 3 for orders placed it cuts me off 7 times!. I’ve emailed, said may be 2/4 days for an answer. I instructed Amex all fraudulent charges. I will change my card number. What a scam. This “company” prays on women that are suffering from hair loss.

I was charge 4 TIMES! I cannot get a hold of anyone. This is a gigantic scam! no one answers at the toll free number "busy with other callers" select the call-you-back option and no one calls you back! I emailed and NO RESPONSE! Don't get sucked in! They will steal. I was charged 4 times and only received one set of products. SCAM SCAM SCAM

I want my money back of $79.95that I never told you to charge me, I paid for trial $4.95 that's all please refund my money I'm pretty mad that you took it upon yourself to charge my credit card with out my permission .take it off my card & don't charge any more.

i got this on a trial bases and when i emailed them to stop they took 80 dollar's times two out of my account and said they sent a package and i was suppose to have this Monday the 10th nothing ever came what crooks. so when i called them they said they have to take more money out of my account ...i notified the bank so they should call me back

I saw the advertisement on TV one night, sounded good. Got on my computer and looked it up. Filled out the information for the 'free trail', then when it got to the end, it asked to charge $3.95 to my card. I immediately left the sight, I don't do cards on unfamiliar sites. Two days later I got a call from them, catching me by surprise. My intuition was screaming RED FLAG but I didn't heed it to my demise. They lulled me in as the representive, unrelenting, assured me that I could cancel at any time. So I asked her how much would it be after the (so call) 'free trail period' if I wanted the product. She told me there would be two charges of $35.00 for the first shipment and then went into a blather of an explanation about sending me a shipment every two months. I asked her what if I didn't need that much product, couldn't I just call when I needed more? She told me after the '30 day trail period', I could talk to them and make arrangements .
Expeditiously they sent the shipment in the mail. I was stunned when I reviewed the statement. I was being charged, not the $35.00 she said it would be; this was a $79.00 charge the first month and another $79.00 the second month, adding up to $163.95 in total. WHAT! I couldn't get to them on the phone. I immediately cancelled my card and told the bank I surmised this was a SCAM. I emailed the company to cancel and to send me a 'return label' as they had said. RED FLAG again. i was in trouble, becaue they emailed me back stating that they needed $6.95 for the 'return label'' I emailed them back and requested they send me an address to send a moeny order for the 'return label'. They emailed me and said they would get back with me in 'two business days'. I see this is going to be a battle. I should have followed my first mind, and to add insult to injury, I really like the product, I could have just purchased it on Amazon, where I am a member.

They were suppose to debit my bank account for $7.95! Instead they took out $148.19! I was furious and called them to cancel my order and get a refund. I got a very rude representative that argued with me instead! Their a fraud! Grace J. Rodriguez

saw ad on T.V. + i called and it was confirm be 7.95 for shipping and thirty day supply, checked my account n was charged $79.95
and i called before the 30 days they said they gonna send me a labbel for the return address, i never never received it, now i would like the money charged to be refunded. Hope this is done promptly n timely.thats fraud

I received a Keranique offer through amazon, after I answered several questions/ I could choose several product and I chose Kerantique.
I called because I noticed they were going to bill me$127.40 for the vitimins. I called and told them that I did not want the vitimins and she said that I owed like $275, that this was not a free offer.
I had cancelled in the past because they were always sending something else. I am on social security and cannot afford it.
this is a total scam.
I am going to contact the better business bureau and anyone else I can get ahold of They told me they could they to.
not put me through to billing

Tell me what legit company cannot put you through to billing!

When you hear the work Keranique - RUN! These are the most crooked, dishonest people that I have ever dealt with. They will not work with you. They help themselves to your money with or without your permission. I can't believe that they haven't been shut down. I have heard multiple complaints. Wish me luck because I called them this morning to straighten things out and got talked to as if my IQ were 30. They are extremely rude. Watch out! Oh, and by the way, that 2 months supply they try to charge you for is only a 30 day supply. Don't believe anything they say or you will be sorry. I am also planning on contacting the better business bureau and consumers protection people.

This comment is exactly what happened to me, but the guy I spoke to was so rude, I got the impression that I may not get the $175 back even if I did send back the products, so I just kept them and swallowed the cost. Seeing the other comments, I guess I got away well--at least I got something. The product is nice, but not nearly worth the price. The special "FDA approved" hair growth formula is just minoxidil, which you can buy off the shelf 3 boxes for $20.

I cancelled the product 2 weeks after receiving it - by e-mail (which when you call to cancel they tell you to send them an e-mail) - they confirmed that they cancelled the order & I assumed that was that - NO, , they continued to charge my account for the order. Apparently they sent a note stating you must telephone them to get the return information! But they never answer the phone! I will change my card number - too bad they are not honest with their customers. I am going to file with Consumers Protection.

I have been trying to cancel for 5 days and all I get is some wizard. I didn't get him when I accepted the trial. I am so sorry
that they want you to continue with something you do not want.
HOW DO I GET OUT OF THIS!

I beg to disagree.

This happened to me too, got the same crapola I never even opened anything as I read it could change your hair color so I returned it the next day and followed their instructions to the letter, then I got another package and I refused it and marked it return to sender. I call them again and he said I didn't cancel the auto shipment. I say what? Of course I cancelled the entire thing, what a crock! Now I am waiting for my credit card bill to come in and I will bet money they have charged me and I will not see a credit! just makes my blood boil, They should be investigated by someone!

I ordered the keranique product on the first of January, received doctors notice that I could not use product. Called for return postage and it is now 3 wks. Still no postage. Money out of my account the same day within hour. callled again . informed that every thing would be cancelled. Now for the waiting game. Already informed bank. No transactions to be given keranique. KEEP YOUR WORD SEND POSTAGE AS AGREE UPON

'Terms of Service' said that this is on an "Auto Ship" program.

I signed up for a trial cancelled before the 30 days was up and ended up paying for the product twice. And when I called the company they would not fix the problem. For anyone considering this product I sincerely suggest you don't waste your time or money. It's not worth it.

hi i sent all the stuff back they needed i cant use it, i oked 6.95 for delivery then thats 1st time then, they took 79.95 out checking, after i told them send me self shipping stamp, so im in hole tell 79.95 returns,
please notafy me on my money in my account.

I told Keranique to stop my orders, take me off the auto lest.I got the ok.I just got a $50 bounced check notice thanks to these crooks.I'm supprised that Dr.Oz okayed them.

Nothing is life is free...Except for misery.

The product is good but too bad they have a very horrible customer service. They are like robbers who will really take out money from you despite disagreeing to use their service. I didn't ask for the vitamins that they sent me but they charged me for that. They are devils, and worst they sound like Filipinos. Such a shame!

Hey! In spite of all of the bad reviews, I ordered the trial using my EDD card (the balance on it was $10). I called (and emailed them) that I was not satisfied with it and that I would send it back. Immediately afterwards, they sent me a 2nd bottle (anyway) and tried to collect from the card. Now I have received 2-month's supply and only paid for 1. BTW I didn't send them back the 1st bottle since they did that to me. Who scammed who? I told them that I had sent the bottle back and that they should receive it, "any day now." Well it's been 2 months and my hair is NO different. I believe that it's just a bunch of paid models misrepresenting them. Hopefully more folks will do what I did to protect themselves. It's bad enough when you have a goal and all they can do is try and suck all of the money out of us, to add to our frustrations.

I ordered the shampoo and conditioner and my hair dryed out have called three times not to stop sending their product but they keep sending the stuff and I also told them I couldn't affort this, not to take anymore money out of account, but they took more money for the stuff I cancel, this is stealing.

I too believe Keranique is a scam. Same thing happened to me! I should of known better! The product, garbage and over priced.

Saw the tv advertisement, about trying a free offer of Karenique. Called and was advised that I had to pay the $7.95 of shipping and handling charges. I agreed, so the call went in to an long drawn out sales pitch, in which I eventually hung up. Two days later I received a service call from them, which said the reason for their call was to confirm my order, then again tried to sell me a bunch of stuff. I said no repeatedly until they gave up. Then today I received my shipment and promptly call them to inform them I did not want any future shipments to be billed to my credit card they have on file, I would rather order the products personally. Then the service rep informed me that the FREE trial offer would actually cost me well over a hundred dollars. I told her the advertisement said free, she said I could use it for free for 30 days then I had to pay for it. Hmmm, sounds like a scam. When they give free samples at the grocery markets they do not stand there and wait for you to hand it back if you don't like it. They are not in the bathroom with you to get any unused portion. These people are crooks. I did not use any of it and taped up the package and took it back to the post office as refused. I so hope there will be a class action suit against these people, I will so jump on board. With our nation in such hard economic times we should ban together not scam people to get ahead.

The tactics used by this company are despicable! Even after I cancelled I have been getting attempted charges to my card, thankfully I didn't deposit money onto this card, so the transaction failed! Horrible, horrible, horrible!

Keranique is a scam company that gives all legitimate companies a bad name. To Bad that they are not closed down but get to remain open looking for new victims. Either it is a free trial or it isn' t a free trial - companies should not be allowed to mislead consumers - they should serve up just the facts and stand on their merits - not lookmtomdeceive people who have real needs and fears such as hair loss. Shame on these thieves and miscreants.

There is nothing free in life except the air you breathe; so never expect something for nothing!

This is total mamadas my hair is falling out. Why are you selling this garbage? You guys make me sick hope the people who made this mierda burn in hell pinche pendejos. Pinche mentirosos vete a la chingada!

Wow. I found the ad for Keranique on Fb today and had almost convinced myself to buy it. Then I checked it out online and I'm so glad I did. I have thinning hair, but it's not worth spending all that money (pretty much over $500) when I'm not sure it will even work, or worse, it may make my thinning worse. Thanks so much for your posts.

As if I wasn't loosing hair by the handfuls already...after using Keranique...I am loosing hair by the handfuls ! What is up with that ?

victorianish

i have my keranique and i loose more hair in the shower..than i ever did before! its weird...and my hair looks and feels like total crapp after i use it...and you have to put the monixnil on 2x a day..who has time to do this? and it makes my bangs wett...and i cant re-style them...my hair feels soo awfull after i use the products...anyone else having this issue?

my hair were falling and dry and i had my hair cut the product are not helping my hair i got the trail bottles you sent abill for 171.00DOLLARS CANCEL DO NOT SEND NO PILL NOTHING . INVOICE113F4D63E89B6CF32

Keranique's autoship policy is nothing more than a scam. I agree totally with Rebecca. DO NOT purchase this product. Buy Rogaine instead. It has the same active ingredient as Keranique - 2% monoxidol. You can purchase Rogaine from Walmart and most drug stores so that you can control when you are charged. No surprises.

I thank all who provided a review about the Keranique Co. I am interested in how the product actually works. However, I do not want to my credit card to be automatically deducted, especially if the product does not work. From past experience, the Hydoxatone cream did not work for me.

It's a bit naive to think that a company is going to just give you a full set of products for $7.95. You have to read the fine print which most people don't take the time to do and then ### about it later.

Thank you for the review. I was considering ordering it tonight but I won't now. Thanks.

Thank your Rebecca for sharing your entire history. I know the month was the mistake. I intended to order the product but I wanted to read the reviews first. I will not order the product.

Those "free trials" are never free. They're all scams.

Obviously she meant September. It's a simple mistake others make. She had a horrible experience with the reps and I'm extremely glad I read this post before ordering. Sorry everyone else is so worried about your dates..

I'm not a rep of the company for Keranique, however if I were you I would go back and look at the dates you have posted. You said you ordered the products in September and received them on October 15 and made your first call to the 800# on October 29 all in 2011; you later change your dates. That to me is VERY ODD. The only way to be sure they won't charge you any additional fees is to contact your bank and request to close that account or ask for a new card with a new number. If you take any further action with the company YOU NEED TO GET YOUR DATES FIGURED OUT so you don't look like more of an idiot.

I had a bad experience with Keranique customer service reps...they were rude, condescending and uninformed. I should have gotten a free fortifying mousse (as stated on the invoice) for taking up the trial offer but didnt receive it. The reps then tried to convince me that the mousse is actually in the hair regrowth treatment (hahahahaha)...then she apparently checked and said she will send it out to me next week...(day 1 and im waiting..lets see if i will every receive it)...im satisfied with their products but not happy with the overall service. It really sucks.

I'm glad I read your comment. Thank You Very much. I called the number early and I was not sure if I should give them my credit card.
Thanks again.
Gisele

I will be calling Kernique today

I am waiting to see what is going on first. but i will call today I do see what you mean about the trail offer my credit card has been billed for 139.00 that is ridiculioua

I returned the products I had ordered & FINALLY received PART of my refund, but now they are taking out a dollar a month for an ADVISOR, that I don't want or need OR asked for, out of my checking account. I want this stopped & the money put back into my account! This company is a FRAUD & CROOKED by taking money out of everyone's account for an advisor they don't need, especially when we don't even have or use their products. WHY WOULD WE NEED A STUPID ADVISOR, MUCH LESS HAVE TO PAY MONTHLY FOR A SERVICE WE'LL NEVER USE, WITH NONE OF THEIR PRODUCTS!

My is Turissie Sykes,

Could you please cancel my order. I called and talked with a customer service and advised that the product had taken my hair out. This means also to cancel beauty adviser.

Thanks, Turissie Sykes

I have tried to cancel this account three times and they are giving me a really hard time. and also this product don't work at all.

This is the biggest fraud I have ever seen. It cost $7.95 to get the "free" products then it cost you $6.95 to return the products. They then keep charging your card $1.00 for something and I am scared they are going to keep charging so I am reporting them as fraudulent charges to remedy the problem. I called and left a message with them but they really don't care.

Agree wife sent for and payed for one time product then they billed me again after I have cancelled and they did not refund the money would not trust this company took some time to cancell and still amount not sent back on crdit card.

Yes I agree with what was written above, the advertising of the product is false and misleading and the product is a scam.
The customer service people tell lies and give misleading information.
If you live outside of the USA you have so much trouble getting your money back when you send back the product.
They are happy to steal from you, but pay you back is another issue.

I told them they were fraudulantly advertising. And am sending the initial package back, before they charge $ for another order.80.00

I totally agree with the consumers comments above. I received the product, HAVE NOT EVEN USED IT and want to ship back because they already charged my account the first $77.00! I have had some medical problems and had not been able to use it yet but when I called, the rep said I was committedbecause my time had passed and I didn't respond in time?! I think its a crock. I may even close my bank account because they told me I was responsible for the other $77.00! I DONT EVEN GO TO A HAIR SALON BECAUSE I DON'T HAVE THE MONEY LET ALONME PAY $150 FOR SOME DAMN SHAMPOO! I'm contacting the BBB and Keranique management if I can.

Well, I called and did listen to and answer my name/address etc. BUT I hung up when they asked for a credit card. I wanted to speak to a REAL PERSON, but NEVER GOT ONE. BAD COMPANY.

I agree 100%. These people prey on poor, desparate, women like myself! I am post menepousal, and of course I'm suffering with thinning hair. Like most other women that are dealing with the same problem, I was sucked in by these vultures. Yes it's true that when the automated system is suppose to take information for your order, they bombard you with over 10 other offers! I can imagine that a lot of women get worn down and just say yes to a lot of those offers. The product it's self did nothing for my me, or 3 of my friends! "DISHONESTY" is never a good policy! If these people meant us well, they would reimburse our money immediately! That's if you can reach anyone because I have yet to! If all the women they have ripped off should file a class action suit against the Karanique company, they would think twice about their way of doing business, or be out of business!

Seriously,
Ms. Bev

The long wait and the interview over the phone was very disgusting. They are horrible. They never e-mailed a confirmation code and this company is out of their mind.

Just found this blog...And have to agree with most of you that THIS COMPANY, Keranique, should be investigated by each state's attorney general, I received an empty package stamped with "RECEIVED WITHOUT CONTENTS" and "RECEIVED IN DAMAGED CONDITION" that only had a rubber band around the package (no TAPE of any kind). They billed my account after the date of shipping; and was billed again after I had complained about not receiving the items ordered. i have been billed twice within 10 days for over $54.00; that's over $108.00,
This is a new way to deplete funds of individuals; and is a scam. All of these folks should be investigated by the FBI, CIA; homeland security. SEC and IRS.
Disgrunted in CALIF,

Omg I just had a call from a sales rep. When trying to find out the cost of the product you can't go further unless you enter your details. So I proceeded. I didn't buy the product because I don't like the fact they can just take money from your account monthly I would rather pay for it when I need it. So I didn't continue. I just received a phone call asking if I want to continue I said no thank you I don't want to pay for something every month when I may not need it. And asked to have my detail removed from the data base she told me it would take 30 days and you will probably still get calls, When I asked why? She hung up on me... Rude ###. NOW I won't be buying this product even if I can buy it as I need it. Gets some manners your trying to sell a product to me

You don't know what you talking about, as a Group user of Keranique we All satisfy and absolutely amazed with this product. We all see the results, and you lie!

I've lodged a Customer Incident report (Incident: [protected]) before. Your people DO NOT answer me, instead they keep sending me the same automated response. If you want your money (which has been obtained by trickery, deceipt and fraud), then you better respond to my complaint in person and stop sending me automated responses. I WILL NOT PAY unless my questions are answered and as long as you keep sending me automated responses!

i am really disappointed about this product .Initially they told me to pay only $7 for 30 days trial, after one week i noticed that nearly $200 deducted from my account .How it happend ? I want to claim my money back .my customer id is SPTV2015120205003149., MY INVOICE :IC9189D24CB88C4F4

Helena, You are not "stupid"! Who even says that anymore?! Anyway when they called for a trial from filling out a survey for shopping at home I spoke to a man, wont mention his name here. He sold me on Keranique and when I asked If my hair would fall out if I stop using it, like the way Rogaine works and he insisted "no, no, no" it'll stay after you stop using. Then one thing said you'll see a difference in 2wks while their instructions on the paper says it takes up to at least four months to see a difference and you will lose your regrowth if stop taking it. SOB! This is SUCH A WASTE OF TIME! I do like the texturing spray but it sometimes tends to make my straight hair more tangled and frizzy after I do the comb thru on damp hair. This is my first week and I'm just sending it back because of false advertising. It came with a return label so I'll pop it in mail tomorrow, wonder if it'll freeze, we're in the negatives here digits here! lol

none of you have to order this product by calling- you can order it online; and I'm sure Amazon carries it if you don't want to deal with talking to anyone. I was looking into it for my mom and its pretty hilarious seeing you all complain about the sales reps and people hyping the product :)

I'm so glad that I did some research before buying this product. I rather try the Salon, and Rogaine, like suggested in the comments. And Helena, that individual who responded negative to you must work for Keranique company. And Yes them $3 dollars do add up, you did the right thing, and got your money back

Ladies if you like wasting money, by all means buy Keranique. But if you want to really re grown hair and make your hair thicker, go to Wal Mart and buy a 3 month supply of Equate Hair Re growth Treatment for Women, a 3month supply is $18.76 plus tax. It has the same active ingredient as any other hair re growth treatment. The only ingredient proven to re grow hair is Minoxidll, the active ingredient is all hair re growth products. Rogaine is the same thing as the WalMart brand, & other generic brands & is much less expensive then Keranique in case you're to good to shop Wal Mart or a comparable discount retailer. Also don’t get the product for men, it contains 5% minoxidll, and the women’s product contains 2%.

Thanks for posting the active ingredient in Keranique. I searched their site and could not find it so I figured it was something available OTC. Also, no price is mentioned, so I knew it was pricey. I am going to the dermatologist instead of buying Keranique at this time. Also I have purchased one of the "red light therapy" products made exclusively for hair loss, and it is working, even on my eyebrows, but I would like even better results if possible .
The operators from these companies are trained to get every last dime out of each caller, and earn premiums or raises for saving a customer cancellation. Please be civil and clear when calling to cancel, they insult you and make you wait and wait because they WANT you to hang up so they win!

I wish I could give it zero stars! It's been over a month and no product has arrived. I've tried emailing customer service multiple times and NOTHING. DON'T BUY!

I want to share my friend's 7 Reasons Why You Have Hair Loss, he had done our hair transplant. It is the Best information Why You Have Hair Loss.

Ordered Kera Viatin [protected] aa a 30 day trial and never received it. I will send back any orders if the product as I will not pay full price for a product I never received for testing

I have been using Keranique for six months now. My husband tells me he can see little hair growing all over my scalp. I can see a difference in my hairline. To me, it was worth every penny I paid for it. I was not sure if it would work with me having a thyroid problem and being heriditary. But it is wonderful to see all the new hair growth. Yes, it can be used on colored hair, I dye mine every three momths and the color doesn't fade. Sorry to here many of you are having problems with customer services. My suggestion is when you get a customer service rep. on the phone, ask for their name and ID number. I have found out the reps are willing to work with the customers more, hoping that they will be asked for by name.

Never received this package thought it was a free trial and was charged S&H and charged $79.80 for the package. Put this into dispute and blocked them from using my credit card for a long time. Putting this amount into dispute and will not pay any of it.

Does anyone know if its OK to use the product with dyed hair, and also has anyone experienced facial hair growth!? I read that, that could b a possibility!? Plz help

Long and Healthy Hair Tips Home Remedies For Men and Women

A this point penetrates into the hair Argan oil, which is rich in antioxidants, vitamins A, E and coenzyme Q10 and shea butter, which, in turn, is rich in vitamins E, F, A, D - revitalizes and strengthens hair. 3. The third stage - a powerful moisturizing and restoring the lipid layer. In the third stage the most hair wetted .

http://www.athleticgreensfacts.com/keranique/

No new dealings, but after I complained vehemently, they said they did refund my money. Haven't seen the check yet . . . .

I am amazed that Keranique has to employ its own paralegal to deal with the many, many complaints posted online in so many different venues All they ever had to do was treat their customers with respect. Apparently it will be difficult lesson for them to learn.

This product is a complete ripoff. The company is very deceptive in their advertising. I completed a survey and the product was one of the items that I could choose from as a way of saying thanks. It was a trial sample as stated in the advertising and I would have to pay $3.95 for shipping and handling. Okay. I paid the money. The product arrived and I closely read the description and ingredients. This product is not for me since I have Thyroid Disease. I didn't even use them. I threw them out. Weeks later to my surprise I get another box. Checked my bank account and was charged $7.95 and $79.95. Immediately called them and was given the run around. The representative did not answer any of questions as to why I was charged these amounts. I was told I would not get the money back. I was given a return number and sent the unopened package back the same day. I told him I don't ever want anything from this company ever. People need to be aware of this company.

And now I find out that keranique has their very own paralegal to handle complaints! What on earth does a hair product company need a paralegal for? Seems quite interesting to me and tell-tale sign that something is very wrong with this company.