Hair Vivi
reviews and complaints

As someone who has been struggling with hair loss since my teenage years, I was excited to finally try a wig and chose the Noelle High Quality Human Hair Wigs HD Lace Caramel Highlights in the 16" length and Medium 22.5in size (with a 13x6 frontal wig and 10-day delivery). I must say, I was thoroughly impressed with my purchase from Hair Vivi!

From the moment I put it on, the wig felt secure and comfortable - I can't wait to wear it out this month. The hair is thick and luxurious, and I love that I have the option to flat iron or curl it to switch up my look. The hair smells amazing (like fresh shampoo!), and it's super soft and silky to the touch.

I opted for the Honey color, which is a bit lighter than my natural medium/light brown hair, but the color still looks great on my light skin tone. Overall, I'm thrilled with my purchase, which came to a total of $351, with a $30 discount using the code "welcomebabe30". I highly recommend Hair Vivi for anyone in the market for a high-quality wig!

I recently stumbled upon HairVivi, and to be honest, I was initially skeptical about making a purchase. However, after watching a multitude of youtube video-reviews, I was convinced to give it a try - and let me tell you, I was not disappointed in the least.

One thing that really stood out to me was the natural-looking hairline of the wigs. I've had some bad experiences in the past where the hairlines were either over plucked or under plucked, but HairVivi had it just right. Additionally, the "clean bleach" treatment of the knots was probably the best I've ever seen - it was so seamless, and there were no visible knots whatsoever.

Another aspect that I was impressed by was the lack of bad odors that often come with synthetic hair wigs. HairVivi's wigs did not have that off-putting scent, which is honestly such a relief. Moreover, the scalp tape perfectly matched my skin complexion, so it looked like the wig was my own hair.

As someone who has been wearing wigs for over a decade, I've purchased from countless vendors and have seen many trends come and go. But HairVivi has absolutely blown me away - it's easily become my go-to wig vendor. Although they may be on the pricier side, I believe that it's worth paying extra for the quality that you're getting. Plus, it saves you the hassle of having to customize the wig yourself, which can end up being just as, if not more, expensive.

If I had to give one critique, it would be that I wish they had more variation in styles and lengths, but that's a really minor issue. Overall, HairVivi has surpassed my expectations, and I would highly recommend them to anyone in the market for a wig.

My experience with Hair Vivi has truly been amazing and I can confidently say that I will be a returning customer. At first, I was hesitant to make a purchase after reading some concerning reviews about the company's lack of communication and delayed shipments. However, I decided to go ahead and buy a short wig to test the waters.

I have to give credit where it's due and say that the customer service team at Hair Vivi is top-notch. They were patient, kind, and quick to respond to all of my inquiries, even though I was a bit of a pest. My customized order did require some extra time, but I received my wig in a very reasonable amount of time.

Now, let's talk about the wig itself. It is absolutely stunning. I have worn many wigs over the years but have never experienced the ease of application and natural feel of a Hair Vivi wig. I didn't have to fuss around with it like I usually do - all I had to do was cut the lace which, by the way, was like cutting through butter. I didn't need to sew the cap smaller, cut the hair, or pluck it. It fit me perfectly!

One thing I should mention is that I have sensory issues and the feel of wigs can be overwhelming for me. But not with this wig from Hair Vivi. It feels amazing - so much so that it's as if I just grew my own hair. I'll definitely be purchasing my next, longer wig from Hair Vivi and potentially even buying all their wigs because of this incredible experience. Anyone who is in search of natural-looking, easy-to-wear, and high-quality wigs should give Hair Vivi a try!

After trying Hair Vivi's products, it's quite obvious that they've struggled to maintain the quality of their wigs. Although the delivery time was impressive, the end product left much to be desired.

Their so-called "fake scalp," resembling that of Ms. Marie, was poorly executed. The lace used was highly visible, with large and noticeable holes. Even the knots stood out, which should never be the case in a well-crafted wig.

It's disappointing to say the least, as their older products were more impressive. Units purchased in 2017 are nearly indistinguishable from natural hairlines, but that is sadly no longer the case. Hair Vivi's products now require a great deal of work to look adequate and not overtly wig-like.

The fake scalp causes the units to sit high on the head, and when removed, reveals a cheap lace that leaves much to be desired. Overall, these high-maintenance wigs are not the convenient solution they once were, and may leave your wig line looking dreadful and unnatural.

In summary, it's best to pass on Hair Vivi and invest in a higher quality wig that requires less attention just to appear passable.

I am delighted to share my experience with Hair Vivi with you! As someone who has purchased numerous wigs over the years, I have to say that Hair Vivi stands out as one of the most comfortable and easy-to-wear options.
I live in New York City and ordered the Caribbean deep curly wig, which arrived very quickly. As soon as I opened the package, I was pleasantly surprised - the wig looked almost identical to the photo on the website, and I didn't have to make any adjustments to wear it. The lace and the fake scalp color blended in perfectly with my skin tone, and the style matched my complexion beautifully.
However, I did notice a slight odor emanating from the wig, which was less than optimal. I contacted their customer service, and they promptly explained that this was a normal situation as they use products to maintain the permanent curl pattern. They instructed me to wash and condition the wig to make the smell lighter, which I am currently trying. I am hoping for the best!
Overall, my experience with Hair Vivi was quite pleasant, and I would give them a solid 4-star review. I am definitely looking forward to buying more wigs from them in the future.

As a customer of Hair Vivi (hairvivi.com), I purchased two wigs from the website - Mia long 180 density and Nara symmetrical cut. Unfortunately, I was extremely disappointed with both wigs as they were the worst wigs I have ever seen. The hairline was terrible, the lace was not HD and the density of 180 was simply not suitable for the Mia long wig.

After noticing these issues, I immediately contacted Hair Vivi and provided them with pictures to prove the multiple issues that I encountered with the wigs. However, instead of accepting that their products had multiple defects and agreeing to provide a full refund, they were insisting that I tamper with the wig to hide the defects. Furthermore, they made excuses about how the wig was packaged and shipped and disregarded my photos as evidence.

In order to obtain a full refund, I had to ship the wigs back to the return sender at a cost of almost $100 and while doing so, I continued to receive emails on how to fix the wig on my head to cover up the defects. As a customer who paid $682 for both wigs, I was extremely dissatisfied with the quality of their products and I found their customer service lacking.

I understand that every business may experience occasional challenges, but the way Hair Vivi handled my complaint was far from satisfactory. Instead of offering resolutions, they tried to shift the blame onto me.

I want to know how long it will take for them to refund my full amount and if they have received my returned products. I feel like Hair Vivi wants their customers to threaten them with legal action or bank involvement to handle situations that should be resolved in an amicable manner. As a business that values customer satisfaction, I believe that Hair Vivi can do better to handle complaints and ensure that their products meet the satisfaction of their customers.

I hope that Hair Vivi will improve its customer service and product quality in the future, as there are various hair companies out there offering better value and care to their clients.

On May 31, 2022, I excitedly placed an order for the Ciara wig on Hairvivi.com and eagerly awaited its arrival. However, upon opening the package, I was disappointed to find that the hair was thin at the ends and the lace was excessively bleached. Despite this, I recognized the quality of the hair and decided to attempt an exchange. Unfortunately, this process was long and convoluted, requiring an email to customer service and a waiting period due to the company being based solely in China. In total, I was facing almost a month-long process to exchange the item.

When I finally received the replacement wig on July 11th, I was disappointed yet again. The hairline was completely unplucked, and the wig cap was even smaller than the original, making it uncomfortable to wear. I couldn't help but feel like the company was providing higher quality wigs to their sponsored influencers, while customers like me received lower quality versions.

Ultimately, I had to return the wig again on July 14th for a refund, which is still pending as of July 26th. Throughout this process, I've felt frustrated and disappointed with Hair Vivi's customer service. It's painfully clear that they need to improve their return and exchange operations if they want to retain customers. The current system is simply impractical and time-consuming, particularly for customers who urgently need to resolve issues.

Overall, while Hair Vivi may provide decent wigs, the negative experience I had with the company has left me feeling let down and unwilling to recommend them to others. I truly believe that they could benefit from having a warehouse based in the US to improve their customer service and support experiences for their customers.

Let me tell you, I was incredibly hesitant to purchase from Hair Vivi (hairvivi.com). As with most online shopping, there is a certain level of uncertainty that comes with investing your hard-earned money into a product that you can't see or touch before buying it. However, after contemplating for several weeks, maybe even months - I finally took the plunge.

Now, onto the product. I purchased the Afrolista 13x6 lace-front wig, which I absolutely adore. I've had experience with textured lace-fronts before, but they always shed excessively and were difficult to maintain. However, that was not the case with my Hair Vivi wig. The density of the hair was much more than I expected, and I was concerned that it would be difficult to manage - but I was pleasantly surprised. After three weeks of use, I have only experienced minimal shedding - a sign of quality workmanship and human hair. In fact, I was so skeptical that I even burned a few strands to check its authenticity. I can confirm without a doubt it is human hair.

I have washed the wig twice, and it hasn't tangled or changed texture - a common issue I've encountered with other wigs. The texture has remained soft and manageable, and I can brush and comb it with ease without any loss of hair or snagging.

I opted for the mocha lace color, which matched my skin tone well and provided a seamless blend. However, I did notice a chemical scent when I first opened my package, which was a bit off-putting. I can only assume that this is a result of the texturizing process. Nevertheless, after two washes and conditioning, the smell has dissipated significantly. I'm confident it will be completely gone after my third wash.

Overall, I am incredibly happy with my purchase from Hair Vivi and will certainly be a returning customer. It was a risk, but it definitely paid off. If you're on the fence about purchasing from this company, I highly recommend giving them a try. You won't be disappointed!

When it comes to wearing wigs, some people want their scalp to look as natural as possible. One technique for achieving this is called the fake scalp method. This involves using various products and tools, such as glue, spray, and a cap, to create a natural-looking scalp on the wig. While this technique can be effective, it can also be quite difficult and time-consuming to master. For beginners, in particular, it can be intimidating and unrealistic to achieve. Additionally, if someone needs to quickly remove or wash their wig, they'll have to go through the same process all over again.

Fortunately, Hairvivi has come up with a solution. They've created pre-made wigs with a fake scalp built in, completely eliminating the need for the traditional fake scalp method. Hairvivi's wigs have already been bleached, plucked, and processed to create a realistic, natural-looking scalp. This innovative approach takes wig-wearing to a new level, making it much more accessible and convenient for people of all skill levels.

With Hairvivi, customers no longer have to worry about shadows under their hair, improper parting, or feeling self-conscious about an unrealistic-looking wig. They simply need to take their wig out of the box, wear it, and cut off the lace - it's that easy! The wig comes with a bald cap in a lighter or darker shade, which might seem like a small detail, but it's really quite revolutionary.

Overall, the fake scalp wig from Hairvivi is a true game-changer. It requires virtually no manipulation or effort, making it easy and hassle-free for anyone to wear. Plus, it looks incredibly natural and beautiful, thanks to Hairvivi's attention to detail and dedication to providing the best possible product to their customers.

If you're interested in learning more about Hairvivi's fake scalp wigs, be sure to check out their website. You won't be disappointed!

As someone who has been using hairvivi.com for wigs since 2018, I am quite disappointed in the current state of their quality and pricing. The first wig I bought from them costed $240 for 160% density, but now that same wig costs $500 for only a 180% density increase. This is a significant price increase for essentially nothing. Furthermore, the quality of their wigs has significantly decreased over time. I used to be able to use their wigs for 4-5 months before feeling the need to replace them, but now they only last a maximum of 2 months. This is quite frustrating and it feels like I am not getting my money's worth.

Not only has the quality decreased, but their processing and shipping have also gotten worse. I have ordered the same wig multiple times, but this time around, for some reason the band buckle is cutting into my scalp and making it extremely uncomfortable to wear. This is not something that I have experienced in the past and it is quite concerning. Hairvivi's wigs have always been priced higher than average, but I did not mind paying $240 for the quality I was getting. Now, however, I do not believe that I am getting my money's worth as the hair quality is worse and it tangles and mats more easily than before. The texture of the hair also feels different and I know for a fact that they are not using the same lace that they used to.

They are now using a thicker, more durable lace to withstand the "fake scalp," which needs to come off after about 3 installs. They provide scar tape to cover the lace where the fake scalp was, but you only get less than 10 strips with your order. This scar tape is a nice added gift, but it is an unnecessary expense that no one really asked for. I would much rather they focus on the actual construction of the wig rather than adding in unnecessary items. It seems like they are charging us an additional $200 for everything else that comes with the box, which is not justified.

Their website and overall branding has also significantly upgraded, which is nice, but it seems like they are charging us for it. Their sales have increased because they pay influencers to lie about how great their wigs are and open these beautiful boxes on camera. They make a small investment in these little things and then get to charge us an additional $200 for it. I have found it extremely difficult to continue paying this amount for pretty standard/average quality wigs. I could easily go elsewhere and buy an average wig for less than $200 where I can over-bleach the knots myself at home. Therefore, I have decided to no longer purchase from hairvivi.com, and I imagine many of their longstanding customers feel the same way.

As someone who recently purchased hair from Hair Vivi, I must warn you that it was a completely unsatisfactory experience. Upon receiving the package, I was deeply disappointed to find that the hair was not real, or at least did not have the texture or quality of human hair. When I tried to straighten it with my flat iron, it simply would not work. Furthermore, when I attempted to cut bangs into the hair, it was clear that the hair did not behave like genuine, high-quality hair at all. The texture was plastic-like and reminded me of hair on a Barbie doll.

I find it deeply concerning that this company is receiving praise from certain YouTubers, who must be severely misguided in their recommendation of these products. I strongly recommend seeking out reviews from less famous creators before committing to a purchase.

Moreover, the scalp coloring used to create a realistic-looking scalp is completely subpar. It looks so fake that I felt like it was obvious to others around me that I was wearing a wig. The scalp itself even tended to slide back, making it difficult to keep the wig in place.

I strongly advise against purchasing hair from Hair Vivi, as the quality was simply not worth the price point. Do yourself a favor and avoid the embarrassment of being laughed at - seek out a more reputable and reliable company for your hair extension needs.

Alright, so let's talk about my experience with Hair Vivi (hairvivi.com). I have some mixed feelings about this brand, and I want to share them with you.

First things first, let's talk about the fake scalp. I have to say, it looks pretty weird to me. It stops about half an inch short of where it's supposed to be, which creates this strange gap in the front of your part. Personally, I'm not sure I'm into that look. I know some people love it, but it just doesn't work for me.

Moving on to the wig itself, I bought the Victoria wig in 22 inches. When it arrived, I wasn't super impressed with the texture of the hair. It looked like hair that's starting to revert back to its natural state and wasn't as flowy as I expected from straight hair. I suspected something was off from the get-go.

When I washed the hair, my suspicions were confirmed: it turns out the hair has a curly/wavy texture. Wait, what? I paid over 400 dollars for hair that isn't even naturally straight?! That's a little ridiculous if you ask me.

Overall, I have to say that I don't think this hair is worth the money. The fake scalp looks strange to me, and the fact that the hair isn't even naturally straight is a major disappointment. Sorry, Hair Vivi, but you're just not doing it for me.

After my experience with Hair Vivi, I must say that I'm disheartened and disappointed. I was looking forward to receiving a quality hair wig that looks natural and feels great to wear. Unfortunately, my expectations were not met.

The quality of the wig is not much better than what you would find on Aliexpress. I felt that the hair was not real human hair at all. It doesn't hold a curl for long, and I experienced excessive tangling at the back, just like synthetic hair would do. At best, it's a poorly made synthetic blend. If you're contemplating purchasing from Hair Vivi, please take advice from the bad reviews.

Although I must admit that their branding is fancy, the fact remains that you're mainly paying for that and the perfume that they spray on the wigs to make them smell good when you receive them. In addition, I found their shipping to be quite disappointing. They advertise that it's expedited shipping, but it took over 5 days to ship out my order, and the wig arrived two more days later. In essence, I paid for regular shipping and not the promised expedited services.

Sadly, the whole company seems quite phony to me. While I was looking forward to finding a new reliable company, I must say that I was left feeling jaded by my experience with this brand. In conclusion, I strongly recommend that you save your money and look elsewhere to find a better quality hair wig.

I was quite skeptical about ordering from HairVIVI initially, especially with their premium hair wigs being priced at over $400. However, I decided to take the plunge as they promised hassle-free returns at no additional costs. But unfortunately, the hair on the wig that I received was thin, and I was not satisfied with it.

Being disappointed, I proceeded to initiate a return, and a few weeks later, I received a letter from FedEx stating that HairVIVI requested the charge to be billed to my account. Needless to say, I was enraged and felt deceived as this went against their initial promise of free returns.

I must say that HairVIVI's behaviour has left a sour taste in my mouth, and I cannot in good conscience recommend this company to anyone. It is extremely disappointing to come across businesses that lure customers with enticing promises but fail to deliver on them.

In conclusion, I urge everyone to exercise extreme caution while dealing with HairVIVI, as their promises cannot be trusted. I regret my decision to shop with them and hope that my review will serve as a warning to others hoping to purchase from them.

I recently decided to purchase a wig from hairvivi.com, enticed by their claims of providing customers with 100% virgin hair. To my surprise and disappointment, I found that this simply isn't the case. I opted for the "Nicole Dark Brown" unit, and despite bleaching it multiple times, I discovered the presence of very thick and dark strands that resembled synthetic fibers more than anything else. I was understandably frustrated, especially given that I had spent nearly $400 on a wig that turned out to be blended and not fully human hair. It's downright dismaying to think that such a well-known company would resort to tricking and robbing their customers in exchange for profit. As someone who has been wearing wigs, weaves, and extensions for years, I can spot a non-human hair wig from a mile away, and unfortunately, that's what hairvivi.com is offering. I urge anyone who is considering purchasing a wig from them to reconsider - spend your money on a truly authentic and reliable hair source instead of risking a botched purchase from hairvivi.com.

As someone who values high quality hair products, it was disheartening to spend $500 on a wig from Hair Vivi only to find that the hair was thin and frizzy. Despite having my hair professionally styled, it only took 30 minutes outside for the frizziness to show up and for others to notice the fake scalp, leaving me feeling embarrassed and disappointed. When I reached out to the company regarding my concerns, I was shocked to learn that it would cost an additional $125 for delivery and wig repair. Additionally, they suggested I try to fix it myself to save money.

This was my second purchase from Hair Vivi, and unfortunately, it did not live up to expectations. I had previously spent $750 on a wig that was satisfactory, making this recent purchase especially disappointing. After attempting to fix it myself and spending an additional $100, the hair still remained frizzy and thin.

I would also like to caution others to be careful with this company, as they deleted my negative reviews from their website. Overall, I did not have a satisfactory experience with Hair Vivi and would not recommend their products to others.

Unfortunately, my recent experience with Hair Vivi has been disappointing. I placed an order for a wig on July 30th, but as of August 10th, I have yet to receive any confirmation or indication that my order is being processed. I find this level of unresponsiveness to be highly unprofessional, particularly since payment has already been taken.
Despite my attempts to reach out via email and social media, I have not received any response from the company. This is especially concerning since I had intended to wear the wig to an upcoming event on August 13th.
While I have had positive experiences with Hair Vivi in the past, I am extremely frustrated by the lack of communication and responsiveness this time around - it's hard to justify spending money with a company that doesn't seem to value customer service. I wish there was an option for me to cancel my order, but unfortunately, I'm left feeling uncertain and anxious about whether I'll receive my wig in time for my event.

I recently had the opportunity to try out Hair Vivi (hairvivi.com) and unfortunately, my experience was less than stellar. Upon receiving my order, I noticed that all of the 5-star reviews were from the seller, rather than actual customers. This immediately raised some red flags for me.

I had ordered 9 different wigs and was extremely disappointed with the quality. They were all clearly synthetic and looked fake, with no clips to keep them in place and an overall poor wig net. Even after paying extra for thicker hair, I felt that the end result was subpar.

I reached out to the company via email to express my concerns and was saddened to receive no response. Additionally, there was no receipt included in my order which made it unclear how I could go about returning the package.

I hope that others are not deceived by Hair Vivi's false advertising. They claim to offer real wigs, but what they send to their customers is far from the truth. I was left feeling frustrated and disappointed.

If I could give Hair Vivi a rating lower than 1 star, I would. I urge others to consider alternative options when it comes to purchasing wigs online.

As a consumer, I had a disappointing experience with Hair Vivi, an online wig retailer based out of China. I poured nearly $500 into a wig that ended up balding after only six months of use. Needless to say, this made it look terrible when I wore it and I was left feeling less than satisfied with my purchase.

When I reached out to their customer service regarding the issue with my wig, I was shocked to hear that they offered little support or assistance. The only response I received was an offer to send me a new wig that cost $50 less than the original price I paid (mind you, these wigs typically cost upwards of $200). I was not pleased with this, particularly as a loyal customer who had spent a significant amount of money on their products.

On top of that, the poor customer service wasn't the only issue I had encountered when shopping with Hair Vivi. When I initially made the purchase, it took two weeks to receive any updates or shipping information, which was frustrating and quite frankly unacceptable. I had expected much better communication and timeliness from a company in this industry.

Ultimately, I found the hair quality to be poor and the prices to be much too high for what was offered. I will definitely be reaching out to my bank for assistance since Hair Vivi seems to have no intentions of offering refunds or replacements. It was truly a disappointing experience and I hope that other consumers can avoid the same frustration and dissatisfaction.

As a human being, when I decided to purchase a wig from Hairvivi, I tried to do my due diligence in researching their products and customer feedback. Upon receiving my order, I was excited to finally have the wig in my possession. However, my excitement quickly turned to disappointment as soon as I removed the wig from the box.

To start, the hair density was shockingly thin with only about 120%. I also noticed that the length was two inches shorter than what I had ordered. To make matters worse, the colour of the wig was completely different from what I had seen on their website and on the influencers they pay on social media.

As I was trying to process my disappointment, I took a closer look at the shipping confirmation and noticed that the wig had originated in China. This discovery made me question whether Hairvivi was scamming consumers by selling cheap wigs from places like Ali Express.

This experience left me feeling furious and betrayed. As a customer, I trusted Hairvivi to provide me with a quality product that would meet my expectations. It's disappointing to know that I was let down by a company that I thought I could trust. I would never recommend Hairvivi to anyone and I advise anyone considering purchasing from them to be extremely cautious.