Kenneth Cole Productions review: Avoid Kenneth Cole
Received a Kenneth Cole messenger bag as a gift. The first time I used the bag, the stitching on one of the straps tore loose.
I notified the company, and after providing multiple pictures and other documentation, Kenneth Cole refused to repair or replace their product because I did not save the warranty card. (Who keeps warranty cards?)
Very Disappointed.
Recommendation: Don't buy anything with the name Kenneth Cole on it!!!!!
I received a Kenneth Cole messenger bag as a gift in May 2026. The first time I used the bag was in September and the stitching on one of the straps tore.
I notified the company and they directed me to another company that apparently handles their customer complaints.
I was asked to take multiple pictures and to provide the model# and UPC. I was then asked for the warranty card and receipt. I explained that it was a gift and I did not have the receipt. I also said the warranty card was tossed with the packaging. (who keeps warranty cards?)
Because I did not save the card, Kenneth Cole refused to repair or replace my messenger bag.
Stay away from a company that does not stand behind the products they sell!
0 comments