Overview of Kearny Mesa Ford customer experience
Looking for a reliable and trustworthy car dealership in Kearny Mesa? Kearny Mesa Ford might not be the best choice for you. Many customers have reported issues with the dealership's service and sales team. Complaints mainly focus on poor communication, dishonest business practices, and unfulfilled promises. Customers report receiving faulty cars, incorrect pricing, and incomplete paperwork. Additionally, many have expressed dissatisfaction with the dealership's response to complaints and requests for compensation. If you're looking for a stress-free car buying experience, it's best to steer clear of Kearny Mesa Ford.
Kearny Mesa Ford complaints 1
Newest Kearny Mesa Ford reviews & complaints
Purchased vehicle in July, was supposed to come with a SD navigation card, and it was not included with vehicle
Purchased vehicle in July, was supposed to come with a SD navigation card, and it was not included with vehicle. We have called, sent texts, and emailed with no response. Have contacted their corporate office with no reply either. They claim since COVID they are unable to get parts but a call to their own parts dept said they could get the part in 2 days. This has been going on over 3 months now and their lack of response seems that they are not at all interested in helping me resolve issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
SAFETY NOTICE: ComplaintsBoard has analyzed Kearny Mesa Ford and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%.
We found clear and detailed contact information for Kearny Mesa Ford. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Kearny Mesa Ford resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Kearnymesaford.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Kearny Mesa Ford website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Kearnymesaford.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Kearny Mesa Ford.
- Kearny Mesa Ford protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Kearny Mesa Ford has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.