Overview of Kearny Mesa Ford customer experience
Looking for a reliable and trustworthy car dealership in Kearny Mesa? Kearny Mesa Ford might not be the best choice for you. Many customers have reported issues with the dealership's service and sales team. Complaints mainly focus on poor communication, dishonest business practices, and unfulfilled promises. Customers report receiving faulty cars, incorrect pricing, and incomplete paperwork. Additionally, many have expressed dissatisfaction with the dealership's response to complaints and requests for compensation. If you're looking for a stress-free car buying experience, it's best to steer clear of Kearny Mesa Ford.
Kearny Mesa Ford complaints 1
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Purchased vehicle in July, was supposed to come with a SD navigation card, and it was not included with vehicle
Purchased vehicle in July, was supposed to come with a SD navigation card, and it was not included with vehicle. We have called, sent texts, and emailed with no response. Have contacted their corporate office with no reply either. They claim since COVID they are unable to get parts but a call to their own parts dept said they could get the part in 2 days. This has been going on over 3 months now and their lack of response seems that they are not at all interested in helping me resolve issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have read the Clients complaint and can understand there frustration. We have also dealt with KIA Consumer Affairs as well regarding this situation. Unfortunately because of COVID-19 we were unable to order the SD Card from KIAs internal ordering system on K-Dealer. We also made KIA Consumer Affairs aware of this as well. We informed KIA Consumer Affairs' that we would check weekly for the availability to order the SD Card. Last week we were able to order the SD Card and we have a scheduled delivery date of this Wednesday 10.28.2020.
We apologize to the Client but again unfortunately it was out of our hands due to COVID-19.
We will be reaching out to the Client once the SD Card does arrive here to the dealership.
Again we apologize for this delay.
Dennis W
General Sales Manager
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We found clear and detailed contact information for Kearny Mesa Ford. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Kearny Mesa Ford resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
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Most discussed Kearny Mesa Ford complaints
Purchased vehicle in July, was supposed to come with a SD navigation card, and it was not included with vehicle
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