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Kearny Mesa Ford - Purchased vehicle in July, was supposed to come with a SD navigation card, and it was not included with vehicle
Purchased vehicle in July, was supposed to come with a SD navigation card, and it was not included with vehicle. We have called, sent texts, and emailed with no response. Have contacted their corporate office with no reply either. They claim since COVID they are unable to get parts but a call to their own parts dept said they could get the part in 2 days. This has been going on over 3 months now and their lack of response seems that they are not at all interested in helping me resolve issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have read the Clients complaint and can understand there frustration. We have also dealt with KIA Consumer Affairs as well regarding this situation. Unfortunately because of COVID-19 we were unable to order the SD Card from KIAs internal ordering system on K-Dealer. We also made KIA Consumer Affairs aware of this as well. We informed KIA Consumer Affairs' that we would check weekly for the availability to order the SD Card. Last week we were able to order the SD Card and we have a scheduled delivery date of this Wednesday 10.28.2020.
We apologize to the Client but again unfortunately it was out of our hands due to COVID-19.
We will be reaching out to the Client once the SD Card does arrive here to the dealership.
Again we apologize for this delay.
Dennis W
General Sales Manager
Kearny Mesa Ford Reviews and Complaints
Kearny Mesa Ford’s earns a 5.0-star rating from 0 reviews and 1 complaints, showing that the majority of customers are exceptionally satisfied with purchases.
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Overview of Kearny Mesa Ford complaint handling
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Kearny Mesa Ford Contacts
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Kearny Mesa Ford phone numbers+1 (858) 560-5544+1 (858) 560-5544Click up if you have successfully reached Kearny Mesa Ford by calling +1 (858) 560-5544 phone number 0 0 users reported that they have successfully reached Kearny Mesa Ford by calling +1 (858) 560-5544 phone number Click down if you have unsuccessfully reached Kearny Mesa Ford by calling +1 (858) 560-5544 phone number 0 0 users reported that they have UNsuccessfully reached Kearny Mesa Ford by calling +1 (858) 560-5544 phone number
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Kearny Mesa Ford address7303 Clairemont Mesa Blvd, San Diego, California, 92111-1101, United States
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 11, 2025
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