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2.3 3 Complaints
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Katerno complaints 3

5:45 pm EST
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Katerno Dallas Cowboys Snack helmet

My friend bought a Dallas cowboys snack helmet he ordered it December 2020 and the item didn't arrive and my friend rather want to have the item but if the item my friend would want his money back on his credit card and you guys can contact me at [protected] and the email that was on the order was my friend email [protected] that email [protected]@gmail doesn't work anymore so you guys can contact at [protected] my friend bought the item in December 2020

Desired outcome: Didn't got my item yet

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10:56 pm EDT

Katerno decal

I purchased a decal. Shipping for something that could have been mailed for less than a dollar was $12.95. They sent the wrong item but didn't refund the shipping. If it had been an error on my part, then ok. I would just accept it. But THEY sent the wrong item. No offer to correct it or anything. I chatted online with someone about returning the item, and she told me I would be refunded the shipping cost as well. She made it sound like she was doing me a favor by not making me pay to send it back. Worst customer service and worst online purchase ever.

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3:03 pm EST
The complaint has been investigated and resolved to the customer’s satisfaction.

Katerno Fraudulent products Bad Service

DO NOT BUY FROM --I searched for price comparison for a fire/rescue tool called a spanner wrench multi tool. I found a listing for this product on I then saw the item picture and the description and it all seemed good. There were no options to select for the product just a good old fashioned Buy Now button. I bought the item and it was delivered in just a few days. However, it was a much different item than I ordered and not the item in the picture. It was a window punch made by the same manufacturer. Assuming that it was just an order fulfillment mistake I informed Katerno customer service. The response was that i received exactly what I ordered and they referred to a cryptic product name Res-Q-Me - RST1BR. They then explained that deeper in the description the description refers to the product I received and by connection of this reference to the name, I ordered. This is the description: "Multi-Purpose Rescue Tools are a must-have for service techs and first responders. The Res-Q-Rench is five tools in one - universal spanner, pry tool, window punch, seat belt cutter, and gas shutoff. Smaller than the Res-Q-Rench but just as effective, the Res-Q-Me easily shatters tempered glass and cuts through safety belts in seconds." after sending them back their order and shipping confirm. emails with the spanner wrench (ResQ Rench) pictured. They still told me I ordered the wrong item, the ResQ Me. I then asked for them to at least acknowledge that it was a misleading product page and they still told me that I got what I ordered.
DO NOT buy anything from They have horrible customer service and refuse to accept that the customer is right, even with proof.

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Is Katerno legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Katerno to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, Katerno is known for their high standards and safety. If you're thinking about dealing with Katerno, it's wise to check how they handle complaints.

Katerno earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with Katerno, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Katerno have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

However ComplaintsBoard has detected that:

  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The may offer a niche product or service that is only of interest to a smaller audience.
  • Katerno protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

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Overview of Katerno complaint handling

Katerno reviews first appeared on Complaints Board on Jan 17, 2013. The latest review Dallas Cowboys Snack helmet was posted on Jan 20, 2021. The latest complaint Fraudulent products Bad Service was resolved on Jan 17, 2013. Katerno has an average consumer rating of 2 stars from 3 reviews. Katerno has resolved 1 complaints.
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  1. Katerno contacts

  2. Katerno phone numbers
    +1 (800) 810-7460
    +1 (800) 810-7460
    Click up if you have successfully reached Katerno by calling +1 (800) 810-7460 phone number 0 0 users reported that they have successfully reached Katerno by calling +1 (800) 810-7460 phone number Click down if you have unsuccessfully reached Katerno by calling +1 (800) 810-7460 phone number 0 0 users reported that they have UNsuccessfully reached Katerno by calling +1 (800) 810-7460 phone number
  3. Katerno emails
  4. Katerno address
    705 39th St., Brooklyn, New York, 11232, United States
  5. Katerno social media
Katerno Category
Katerno is related to the Advertising and Digital Marketing category.

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