The complaint has been investigated and
resolved to the customer's satisfactionResolved Kaplan University — scam charges!
resolved to the customer's satisfaction
As a Single Mother with a BS in Chemistry, I enrolled a few years ago to complete a Forensics Criminal Justice program to fulfill prerequisites needed for my application acceptance to UCLA. My FAFSA awarded ALL fees and paid every semester as described in my Award letters. Upon my withdrawal to pursue a classroom environment, I received in lieu of my 3.8 transcript request/report, a BILL for est. 1600.00 +. Their billing department deleted all of my online access to my account at Kaplan and would never provide any description of their invoice, all the while, holding my transcripts 'hostage' for my University need.
I confirmed with FAFSA the THOUSANDS of dollars paid to Kaplan; which were more than I had ever known were sent; as was not the full cost described to me. FAFSA confirmed they had indeed paid in full. Kaplan never agreed nor disagreed, sending 'final bill' to me nothing short of extortion and non-disclosure. And I realized, they paid more than was required by FAFSA in a FAFSA accounting history obtained! I HAD to set up a payment plan with Kaplan to obtain my transcripts, with a minimum deposit of 500.00 to initiate the plan and a 100.00+ servicing fee and interest of course.
In a year's time, I corresponded endlessly to correct their accounting. I paid the 'extorted' funds once I left their program for University after maintaining a Dean's list status at all times and became their first Criminologist's Teacher's Assistant (unpaid performance). They threatened my credit and transcripts to a point where I caved in for my need to raise children, work and attend for my Masters. Kaplan further takes advantage of persons less aware of the higher educational process and I am aware of at least 3 persons who should not have been granted entrance into higher learning while signing financial commitments that they in fact, failed out of and paid and paid and paid, anyway; leaving with debt and their hopes for better living via education very, marred to say the least. Shame on Kaplan Financial Department and their entrance process which in essence, makes a sale and finds a way to collect further for monies not owed to them.
Live and learn. Be VERY cautious of going to Kaplan and signing away large financial obligations as well. They are VERY skilled and manipulating students and sadly, the FAFSA and other financial aid programs. Kaplan OWES me for quite some time now. Anyone with the time to fight them, I urge them to do so in hope they will eventually be exposed and be made to refund countless unknown funds to the government and students they manipulated and manipulate currently.