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Hidden Elements Malfunction:
Description: Despite properly setting conditions for elements to be hidden, they consistently appear on the live forms. This error has persisted across various attempts at troubleshooting.
Impact: This has led to confusion for end-users and has made the form appear unprofessional.
Inefficient Support System:
Description: Responses from the Jotform support team have been generic, unhelpful, and without tangible resolutions. Several tickets remained unresolved for months.
Impact: It has hindered the progress of the form's development and has led to significant delays in launching the service.
Multiple Rebuilds Required:
Description: The form had to be rebuilt from scratch multiple times due to recurring issues. Even after rebuilds, the same issues reappeared.
Impact: Significant time and effort were wasted, leading to financial strain and delay in project timelines.
Show/Hide Condition Malfunction:
Description: Basic functionalities like the show/hide conditions for form fields malfunctioned consistently.
Impact: This has impeded the user experience and made the form less intuitive.
Transparency and Communication Issues:
Description: There has been a lack of clear communication from Jotform's end regarding the nature of the issues, potential solutions, and timelines for resolution.
Impact: Left in a state of uncertainty, unable to make informed decisions regarding the project's future.
Desired outcome: Urgent resolution needed for ongoing Jotform issues. Requesting dedicated support for fast, direct communication. Awaiting fair compensation for previous troubles, clarity on upcoming challenges, and a promise of uninterrupted service.
