Josh's frogs

I just ordered some 50c Black Soldier Fly Larvae from Josh's frogs (joshsfrogs.com) and to be honest, I wasn't very pleased with what came in. Out of the 50 I was supposed to get, I only received 11 - only 2 of which were alive while the remaining 9 were dead upon arrival. I'm not too happy about this situation, especially since it's been a while now and nobody from their team has even responded to my email complaint yet!

To make matters worse, I have a little blue belly hatchling that requires very small feeders, and it's been a struggle for us to find anything suitable for it. And so, for three days of waiting, all we were able to feed our little baby was one single larvae - which is extremely frustrating, to say the least.

How can they call this 11 larvae equal to 50? Plus, they sent it in the tiniest cup, and it was all packed up since July? It's already mid-August and they've barely even responded to my complaint. I really had high hopes for this purchase, but sadly, I was EXTREMELY disappointed.

I'm not sure where I'm going to find such small feeders again. I might have to look elsewhere, but I really wanted to give Josh's frogs a try. This was not the best experience for me, and I hope they can address my complaint soon. If you're thinking about purchasing from here, you might want to think twice before making the same mistake.

Yo, so I gotta say, Joshs frogs ain't exactly my go-to for buying live animals. Now don't get me wrong, they got some cool stuff, but their guarantee policy is straight-up bogus. Like, if the temps get above 85 degrees during delivery, they're like "screw you, that's on you." Bruh, how the heck am I supposed to know exactly what the temp is all up in that delivery truck? And they even admitted that it gets over 85 degrees at their own location, yet they're still shipping? That's sus af.

Honestly, it feels like this company cares more about getting their money than making sure their customers get healthy and happy animals. Ain't no empathy or customer service going on here. They just keep pointing to the policy like it's gospel. But lemme tell you, as a human just trying to do right by my pets, I don't need no company playing games with me and my wallet.

So while I might check out the site now and then for some browsing, I ain't gonna risk my hard-earned cash on a company that ain't got my back. Think before you buy, y'all.

I've gotta say, I've ordered off of Josh's Frogs not once, but twice now. The last time I ordered, I was getting my tank all set up and ready to go. Now, I paid extra for sprint shipping and them messaged to let me know that the order was going to arrive over the span of three whole days?! Ain't nobody got time for that.
But, despite all that, I had such a good experience with them that I decided to place another order, this time on a Friday at 2:00 in the afternoon. I went on ahead and paid a whopping 26 dollars for overnight shipping, thinking that I had covered all my bases and that my package would be at my doorstep the next day. Well, I can tell ya that I was sorely disappointed, 'cause it didn't arrive then, nor did it arrive on the day after that either. And when I went on and got in touch with the folks over at Josh's Frogs, they told me that I would have to wait all the way until early next week before it finally shows up. That's just ridiculous if you ask me.
I won't be dealing with them again - they'll charge ya up the wazoo for shipping but can't even seem to get it to your door on time. Talk about a mess.

I've got some thoughts to share about my experience with Joshsfrogs.com. For several years now, I've been a regular customer, and I've spent a lot of money on their website. You'd think that a business would do everything they can to please a steady customer, but that was not my experience. I ordered a desert plant kit, and when I received my plants, they didn't look anything like what they showed on their website. They did say it was a grower's choice, but still, I was disappointed.

I reached out to their help desk, hoping to get an explanation or maybe some kind of a resolution. But alas, I got nowhere with that. So, I decided to call and speak to a manager or a director, hoping to get some answers about what went wrong with my order. The next day, the manager called me back, and I was disappointed to find that she was just as uninterested in my concerns as the help desk.

I was very unhappy with the way that they treated me. I told the manager that I wouldn't be buying anything more from Joshsfrogs.com. Her response? "Have a nice day." Can you even believe that? I was shocked that a manager would be so dismissive and uncaring towards a long-time customer.

Overall, my experience with Joshsfrogs.com has been less than satisfactory. While I enjoy their selection of products, their customer service is seriously lacking. For that reason, I'll be taking my business elsewhere.

I wanna let you know that I ain't gonna order no more from Josh's Frogs. I usually get my herps and feeders from Flukers or Ghann's but they were having some issues so I thought to check out Josh's Frogs. Now, I'm quite the expert when it comes to herps and feeder insects. I've even bred 'em but lately, I ain't got much time so I've just been ordering them.

So, I placed an order with Josh's Frogs, but the cultures they sent were awful. Ain't no surviving flies or maggots in there. Even the crickets died within a day, and believe me, I left water and food sources for 'em. The only thing that came out good were the roaches. The price was lower than what I usually pay, but they say "you get what you pay for" and that's true here.

One more thing, they didn't offer no refund, replacement or store credit. Don't waste your time and money with Josh's Frogs!

I recently bought some crickets from Josh's Frogs webstore as I have a baby tree frog that needed small ones and some juvenile red eyed tree frogs that require a larger size. I paid for shipping and they got delivered in 2 days which was great as I didn't want to wait too long. However, when I opened the package, I was disappointed to find different size crickets all mixed together. They should have separated them into different containers!

I contacted customer service and they asked me to send them pictures of what I received. I did as they asked, and then they told me that they could only replace the crickets if I were willing to pay extra for overnight shipping since the temperature outside was too hot for 2 days. I replied that I wanted them to ship my order when the weather suited it. They accepted my request and told me they'd send me new crickets, but unfortunately, these were out of stock. In the end, they refunded my payment.

Overall, I wasn't pleased with the service I received, and it left me with a bad impression. I'm not planning on ordering from them again. However, I have to admit that the crickets were of good quality and that it's a shame that the shipping mishap occurred.

I can't believe how frustrated I am with Josh's Frogs (joshsfrogs.com) right now. It's been an entire week already, and all I got was one voicemail promising that they would ship my order on the seventh day. Guess what? Today is that day, and my order still hasn't shipped. What's worse is that nobody is responding to my calls or emails, and the upcoming labor day weekend isn't making me hopeful that I'll get my order in time. I'm pretty sure my fruit flies have been stuck in the packaging department for the past seven days, and now I'm worried that I won't be able to cancel my order even if I wanted to, according to their website. This entire situation is making me so anxious, and I just can't believe that I spent almost a hundred dollars on something that might be a complete waste.

Honestly, if I had known that this would be the outcome, I wouldn't have chosen Josh's Frogs in the first place. Their timing issues are just too much of a disappointment for me, and I don't think I can afford to risk this again. It's a nightmare, and I just wish that they would actually respond to my calls and emails. I mean, isn't that a basic customer service expectation? I'm not sure if I can recommend Josh's Frogs to anyone after this experience.

So, I had an experience with Josh's Frogs where I ordered some food for the 200 green tree frogs I rescued. I was overjoyed to find out about their website and could not resist ordering food for my frogs. I needed the food to be delivered fast, so I always chose two-day or faster shipments to ensure everything came quickly. Unfortunately, every order that I received arrived either half-dead or completely dead!

It was disheartening and frustrating, but I did appreciate that they did offer replacements or refunds for the dead crickets. However, the replacements never lasted too long before they all died again. This was even after I tried different methods to prolong their lives.

I even invested more money in my last order, which was worth 60.00 dollars. I overnighted the package and hoped for the best. Unfortunately, over 50% of the crickets arrived dead, and I lost all my enthusiasm for the idea of Josh's Frogs. I got a credit of 25.00 dollars, which was the best they could offer. However, the fact that I had to go to Petsmart and buy my crickets again, therefore costing me an additional 40.00 dollars, was very frustrating.

I was patient and understanding, but when you throw your hard-earned money away, it's not fair. I would rather burn my money than give Josh's Frogs any more of my time or money. If you value your money and the health of your pet, I do not advise buying from them.

Josh's Frogs used to be a really great shop where they cared about their customers, helped them through any issues they may have had, and they always made sure the customer was happy with their purchases. However, it seems that recently, the bottom line has become more important than proper customer care. I recently purchased some plants from Josh's Frogs and, despite having multiple conversations with their representatives, once the plants were in my hands, they washed their hands of the entire transaction. It's really sad to see that an establishment that used to back their customers from start to finish has now changed their ways for the sake of greed.

Even after reaching out countless times through emails and conversations, and overly preparing on my end, it still feels as though I am solely responsible for the plants dying. It doesn't matter if the advice given by Josh's Frogs was good or bad - it's still solely the responsibility of the customer.

These are my own personal opinions based on my experiences with purchasing items from this establishment. I just hope that in the future, Josh's Frogs will re-focus on proper customer care and prioritize their customers over profit.

This website, Josh's Frogs, ain't worth your time or money, let me tell you. You can't trust these guys, they can't even handle the basics of customer service. I'm so fed up, I might just give up my whole collection. It ain't worth the stress of dealing with these scammers.

Their fruit flies arrived dead as a doornail, and even when I called to complain, they told me to wait for them to hatch. Well, I waited for weeks in a warm spot, and guess what? Not a single fly to be seen. And don't even get me started on the crickets - they died after just 12 measly hours in the container. I gave them water and food the second they arrived, and the temperature was just right, but still, they croaked. And the dubia? Don't even bother to order, they came dried up and dead. I wouldn't be surprised if they sent me dead roaches on purpose, especially since I paid for overnight shipping.

Now, I ain't no newbie when it comes to herpetology. I've been in this game for over two decades, and I know my stuff. But these customer service dudes act like I'm some sorta rookie who don't know how to keep his pets alive. Their comments are downright dumb, and it's enough to make me want to scream.

We need to shut these guys down. Don't waste your precious time and money on something as shady as Josh's Frogs.