Jos. A. Bank Clothiers
Reviews and Complaints

They accepted a return of an expensive cashmere sweater that I had purchase over a year ago!
It had developed a few small holes in the fabric. I was given a replacement.
Very happy that they stood by their merchandise.

Recently purchased two suits from Jos A. Banks at a great discount price. The suits were tailed fitted and of good quality. They will of course look good on me. I will be looking to purchase a few more in the coming months. Keep those sales coming Jos A, Banks!

The employees at the Jos. A Bank in Brookfield, WI helped me out in an absolute pinch. Needed a tux that day and they were able to help me out through the process, even were able to match me up with a tailor who was able to hem the pants to my fitting, all within a few hours, on a Sunday. Made the whole process easy with no stress, including the financing. Deserve a tip of the cap!

I was served by Arron and Tafari today at the North Point location, and to say they were above and beyond is an understatement.
While Arron ensured that the suit I had purchased was excellently tailored, and it was, Tafari determined that I could receive a full exchange of three jackets that by many turns of fate had continued being sent from the warehouse in the wrong size. Arron made certain that two of them were replaced by exact matches, and he offered choices for the one that could not be matched in my size. What I ended up with was an even better looking piece than the original.
I've shopped at Jos.A. Bank and Men's Warehouse for many years and cannot remember ever having less than wonderful service, but to say that today the service and courtesy went beyond would be not be enough.

It's this type of experience and the quality of merchandise that keep me a loyal customer. Thank you!

I've been looking for a certain hue of a brown suit for my father about 2 1/2 years and recently found the right color on the Joseph A Banks website. On Tuesday, June 15,2021, I made a purchase after receiving an email concerning the Father's Day sale, all of my information was input correctly yet I noticed that once I clicked the complete purchase link, I did not immediately receive a confirmation email and thinking that they may be busy I waited an hour, no email therefore I waited till the next day no email. I began reaching out the company, the way was by text is what I initially noticed, I was linked to an agent which is very informal and it takes a long time to work through issues before you actually begin in conversation and after you have actually began as you may leave out something or not enough information may be relayed to fully solve your problem. The initial agent could not figure out why my order had been canceled all they could say was that there was a billing discrepancy. I call the bank while in text mode with the merchant to find out if there were any errors on there or my end, they replied no, Conversation ends with both parties yet I wasn't satisfied and sent a text back to the merchant, new agent yes, started the process of the conversation all over again and they could not find what the issue was therefore I asked for a telephone number and after waiting 25 minutes I finally got a live person on the phone. The individual said to me that the only thing they could see that might be wrong with the information is that I did not capitalize one letter in my billing address and offered to retake the order, therefore they stayed on the phone with me and I placed the order reluctantly once again because at this point the bank had already transferred funds to Joseph A Banks and I am now waiting for those funds to be returned to my account, mind you the merchant is saying they have not received the funds (how they know that in their particular area I do not know) and that the funds would be returned to my account within 3 to 5 business days after the date of cancellation (they had no problem canceling the order immediately, why can't they release my funds immediately) as I have been familiar with my bank if the funds have not been retrieved within 24 hours the bank releases the funds back to my account? Today is June 17 and I am now waiting for both sets of funds almost $500 to be returned to my account because the second order in which I placed over the phone with a live agent has also been canceled within the same day it was placed and now I'm being told it's because my billing address is tied to my PO Box something that has been in place more than 10 years, mind you I have purchased from this merchant several times, I have purchased my own clothing from other countries and state wide and have never had a problem. I am in and out of town at times, I prefer all my mail going to my PO Box that it is not just sitting unattended. I just had a long talk with my bank before this review I'm currently writing, once again they went over the information and everything is in tact concerning the two purchases in which I am not getting so if I can't find the suit I'd like for my father to have by tomorrow or Saturday morning I'll just have to continue looking. Two purchases canceled in two consecutive days! I am not understanding what the issue is. Today as I talked with one of the merchants staff I was told that I could go into the store and make the purchase there and they would ship the item to me overnight, well I asked on yesterday since it was getting so close to the weekend if the item could be shipped over night and they told me that they offer rushed shipping which is featured on their website but it would not be an overnight deal, a couple of days at the least and they couldn't guarantee at this point that I would receive it Saturday, June 19, I believe today I was talking to a different agent but why doesn't everybody know the same information? I still went ahead and placed that second order but had they told me, if it was true that instead of placing the second order over the phone that I could go into the store and place the order and have the item shipped overnight I would have immediately gotten up and done so. I only learned about this today and I am not sure if it is so also the agent told me that they do not recommend this way of making a purchase because it may be an inconvenience to the individual to go to the store, well that's my decision to make at least offer it to me, for those who may not believe this review is real, every text message that I received within the conversation I saved to refer back to. What has happened to communication skills, what has happened to work ethics, when I was working, we were trained to go the extra mile and even if we could not resolve the problem we could at least note red flags and bring it to the attention to our supervisor. I said to the agent, I cannot fault anyone for a technical error yet this matter warranted a phone call, it was the second time in two days that this had happened to the same individul, someone should have taken notice and said we need to call this individual, she's trying to make a purchase and maybe if we can resolve this issue quickly we can continue to process the transaction smoothly that she will get her order in time but instead they just sit there as if they are saying oh well they'll call back or either they'll go somewhere else, that may work fine with your mental intellect until you're out of a job. You say you want the business why don't you do the work and if you don't want to do the work properly which sometimes means going the extra mile why are you working there. I've already given my dad one item for Father's Day that I needed to get to him before that day, he was unaware of the other things that are coming but this will not ruin his day yet I have been deeply dissatisfied with the way this matter was handled, this is the first time I've ever had a problem with them and it really sunk in deep. I will not be making any more purchases online ever again with this merchant, most of the items I've ever wanted they never had in the store which is the reason I purchased online and now I am even more skeptical about going inside the store should they not have the item on hand to purchase it.

I recently purchased a pair of Jos A. Bank Traveler jeans and I must say, they fit better than most jeans I've tried on. However, I did notice that the rear pockets are only 6 inches deep, whereas other brands have pockets that are 7 inches deep. At first, I didn't think much of it, but boy was I wrong!

One day, while leaving a Marriott in Charlotte, my wallet literally leaped out of my pocket on any opportunity. I didn't even realize it until I got to my car. I was in a panic, thinking about all the important cards and documents that were in there. Fortunately, an honest housekeeper found it and turned it in. I had to take a 170 mile detour to retrieve it, but I was just glad to have it back.

The very next day, I lost it again at an Onroute in Ontario. This time, I realized it almost immediately and was in a state of panic once again. Have you ever lost your wallet in a foreign country? It's not a pleasant experience, let me tell you. But, once again, an honest Canadian tracked me down and returned it to me.

All this panic and stress for an inch of fabric?! I mean, c'mon! I can't believe that Jos A. Bank would make such a mistake. I'm extremely disappointed in their products and will not be purchasing from them again. In fact, I threw those jeans in the dumpster as soon as I got home.

Overall, I would not recommend Jos A. Bank products to anyone. The fit may be good, but the quality is lacking. Don't make the same mistake I did and risk losing your wallet over an inch of fabric.

I recently had an experience with Jos A. Bank's online store, and it was not a positive one. I placed an order for a pair of shoes for my husband on September 14th, and as of October 18th, I still had not received them. When I tried to log into my account on their website to check the status of my order, I kept getting an error message saying that my password was incorrect. I tried using the "forgot password" feature, but I never received an email with instructions on how to reset it.

Feeling frustrated, I decided to call Jos A. Bank's customer service line to see if they could help me figure out what was going on with my order. To my surprise, they informed me that my order had actually been cancelled because the shoes I had ordered were not available. I was shocked that I had not received any notification about this, and I expressed my frustration to the customer service representative.

To their credit, the representative did offer me a coupon for $25 off my next purchase of $100 or more as a way of apologizing for the inconvenience. However, I couldn't help but feel like this was a bit of a bait-and-switch tactic. I had placed an order for a specific item, and not only did they not have it in stock, but they also failed to notify me about the cancellation until I reached out to them. And now, in order to use the coupon they offered me, I would have to spend even more money with them.

Overall, I was disappointed with my experience with Jos A. Bank's online store. While I appreciate the gesture of the coupon, I would have much preferred to receive better communication about the status of my order and a more straightforward resolution to the issue. I'm not sure if I will be shopping with them again in the future.

I had a pretty frustrating experience with josbank.com. I spent a good two hours trying to place an order, but the website was giving me some trouble. There were a couple of software issues that prevented me from using PayPal to complete my purchase. I decided to reach out to customer service via chat, but the responses were painfully slow. I found myself waiting for up to two minutes just to get a simple answer. Eventually, the chat representative suggested that I call the company instead.

I took their advice and called the customer service line. Unfortunately, I had to wait on hold for about half an hour before I was able to speak with a representative. When I finally got through, I had to give them my credit card information over the phone, which took another half hour. After all that, I received a confirmation email and a text from my credit card company letting me know that my card had been charged.

But then, to my surprise, I received an email saying that my order had been cancelled. The email claimed that my card had not been charged, even though I had received a text saying that it had.

Overall, this was a pretty terrible shopping experience. I would definitely recommend avoiding this company altogether. It's just not worth the hassle.

I recently made a purchase on Jos A. Bank's website for a total of $1,300.00. I was excited to receive my order, but when it arrived, I noticed that the same shoes I had purchased were $20.00 cheaper at Macy's. I decided to give JAB a call to see if they would refund me the difference. Unfortunately, they told me that they don't offer price matching and the only thing they could do was provide me with a $25.00 coupon for a future order. I was disappointed that they wouldn't honor the price difference, but I decided to keep my order anyway.

This was my first time shopping with JAB and I have to say, I was not impressed with their customer service. It seems like they would rather have their customers return their purchases and buy from a competitor instead of honoring a price difference. It's a shame because their clothing seems to be of good quality.

One thing I learned from my experience is to be careful when returning items to JAB. If you purchased a shirt that was BOGO (buy one, get one), and you make the mistake of returning one of them, you won't get any money back for the other item. This means that you paid full price for the other item, which can be frustrating.

Overall, my experience with JAB was not great. While their clothing seems to be of good quality, their customer service leaves a lot to be desired. I hope that they can improve in the future and offer better deals and customer service to their customers.

Back in the day, I used to be a big fan of Jos A. Bank. Their suits and sport coats were top-notch quality and the prices were just right. But lately, things have taken a turn for the worse.

I recently purchased a suit for a mere $79, along with some shirts and ties. I didn't have any major issues with my order, but I did notice that the quality just wasn't what it used to be. It's a shame, really.

If you're looking for a good deal, I'd recommend sticking to their clearance items. You can get some really great deals if you're willing to sift through the junk. But be warned, the quality has really gone downhill.

Just last month, I ordered a wool driving cap and a scarf for a total of $10. Shipping was free since I'm a "Bank" member. The cap was supposed to be an XL, but it was actually a small. I couldn't even get it on my head! And to make matters worse, it arrived smashed. I ended up giving it to my nephew who is 10 years old. The return postage would have cost more than the cap itself. As for the scarf, it was made of synthetic junk and was ticketed at $49.95. What a rip-off!

Honestly, I wouldn't recommend ordering anything from Jos A. Bank unless it's ridiculously cheap. I'm talking $69.95 suits, $49 sport coats, and the like. Spending $1,000 on a suit from them is just plain insanity. Save your money and shop elsewhere.

I gotta say, I had a bit of a mixed experience with Jos A. Bank. On one hand, the staff at the Bryn Mawr store were really nice and helpful. They were patient with me as I tried on different clothes and made recommendations based on my preferences. But on the other hand, when it came to getting a custom shirt, things didn't quite go as planned.

Now, I'm not exactly a standard size - I'm only 4'11" and weigh 150lbs. So I figured a custom shirt would be the way to go, since I've had trouble finding clothes that fit me properly in the past. But when I got the first shirt back, it was way too large. I'm not sure if it was the measurements or the people in the tailor department, but something went wrong. I went back and got sized up again, and asked for no monogram this time. But when the second shirt came back, it was identical to the first one - still way too large, and still with the monogram. I don't know if they didn't read the new measurements or just weren't capable of doing it, but either way, it was frustrating.

In the end, I decided to just get my money back. I appreciate the effort that the staff put in, but if you're an unusually sized person like me, I wouldn't recommend getting a custom anything from Jos A. Bank.

This place is just terrible, I mean really terrible. I went to the JoS A Bank in Charlotte and it was a complete disaster. They couldn't even get the sizes right, and the tuxedo I rented came with buttons falling off and a fake vest that was just plain ugly. I was promised a full vest, but instead got some cheap thing with no back. When I complained to the Ukrainian manager (I don't even know her name), she just shrugged and said, "What do you expect? It's a rental." I paid almost $300 for this garbage, and it was a complete waste of money.

To make matters worse, they charged me for accessories that I didn't even need, and when I asked them to remove the charges, they said there was nothing they could do. And when I called the next day to see if they had finished the repairs, they left me on hold for over 30 minutes. When I finally got there, it took them another 20 minutes to find the tuxedo because they had no idea where it was.

I will never rent from JoS A Bank again. The same manager even told me that if I wanted a decent tuxedo, I should just buy one because rentals are never of good quality. She said that rentals are recycled forever, so I shouldn't expect anything better. And when I asked her for help attaching the vest, she just brushed me off and said it was missing parts.

Save yourself the trouble and go somewhere else. This place is a complete disaster.

On March 11, I ordered three items (Order #: 118499907). One of those items happened to be my favorite - Fit Tab collar dress (Item Code: JAB5J5165510).

When the items arrived, the item for the Fit Tab Collar dress was absolutely nothing resembling the shirt I ordered.

Recognizing that mistakes happen, I immediately contacted the Jos A Bank customer support. They apologized and immediately asked me to go to their local store and have them replace it with the correct shirt. I abandoned my work in excitement and drove all the way down there only to be told by the clerk that such item was never advertised only by Jos A Bank despite my repeated reassurance that I ordered the item online. He didn't even bother checking. He pointed me to direction to get something else.

When I got back home, I contacted Jos Ab Bank again to share my interaction with one of their employees. They indicated they have exactly what I ordered and apologized again for the experience.

They offered to send me a free shipping label to return the item so they could replace it with the correct item.

Even though I ended up paying a bit more than the shipping label could cover, I was just happy that I would finally get the shirt I ordered.

A lady by the name of Rachel handled this return and replacement issue.

She was exceptionally professional. She apologized again and told me two things.
1, she would process an e-receipt which would take 24 to 48 hours and after that:
2, my item would ship between 3 to 5 days.

She told me this via email on March 23rd, 2021.

Sure enough, within 48 hours, an e-receipt was issued.

However, til now, 15 days later, I still have not received the shirt.

Worse, till now, I have tried to contact Rachel three times and she is not responding.

I tried chatting with someone online and the guy told me the item is out of stock. Shortly after that, I went online and there were (are still) plenty of fit tab collar shirts available for purchase. In fact, I have one now in my shopping basket just to prove they are not being honest with me for some reason.

I have been a long time customer of Joseph A Bank and have not given them any issues other than just spend my money.

I am interested to see how this is handled now.

As I said above . I was charged for 84.00 for 4 shirts on sale . I put my paypal information and I got an error message please call customer service . 6 seconds later I get a ping saying they charged my card . So I called customer service . GOOOOOD LUCK ! They do not pick up the phone and a phone recording keeps saying " We apologize for the wait and a style consultant will be with you ASAP " They will never pick up the phone . It has been three days of trying and NOTHING . Crickets ! I sent them an email too and nothing . NO RESPONSE ! NO EMAIL TO CONFIRM ORDER OR SAYING ANYTHING . This has to be the worst experience . You have no problem charging for the item . I am now having to go out of my way to have PAYPAL cancel this transaction and get my money back .
THIS IS THE MESSAGE and still nothing !

At this time we are unable to process your order. To place your order, please contact Customer Service at [protected]@jos-a-bank.com. We are sorry for any inconvenience.

This company is a joke. I open an account online to take advantage of their Black Friday sales, and it links me to my brothers account. After 60 minutes on the phone, nothing has been resolved and my account, and my brothers are now locked for 1-2 days while they try to figure this out. Meanwhile, what little inventory they have, will be sold out. If I order online, I will not get credit for my purchases on their member rewards program. I ask for a supervisor and am told, well they are busy so they will call you back in 1-2 days. Well that is no help at all. This is so pathetic it is actually comical. And all of this headache is for marginal quality anyway. What was I thinking? I cannot recommend running from this company strongly enough. Run, and run fast. There are plenty of other clothiers out that will value our business. SHAME ON YOU

I recently purchased a shirt online through a clearance offering. A friend of mine referred me to the website, and I was very excited to get my hands on quality shirts at a good price.

Unfortunately, quality is the opposite of what I received as I opened my first package out of 4 orders and a black/oil stain is all over the collar and neck area.

I truly do not want to leave a poor review or tell my friend about my experience because I know that this was an honest mistake, but I am asking that Jos A Bank restore my trust in purchasing from their online platform through whatever means necessary.

Thank you,

I went into the riverside ca store and the manager was so rude. My purpose for going in was to pick up a suit I already paid for. He did not greet me as I walked in and made a sarcastic remark towards me. If this is how your sales associate treats its customers I will never set foot inside another one of your stores again. The sports vest I returned he didn't even attempt to get me another on as well.

Jos A bank Hanover MD just wrongfully fired me. The boss played favorites and I got fired so his lover can keep his job. I was harassed and attacked several times by Maurice A. King and Allen Laurence the manger just let it happen. When I tried to ask for help they blamed me. I had proof of Maurice lying and try to start but they wouldn't listen. I kept track of everything for 6m. They watched Maurice attack me and did nothing. When I want to go to HR they went to HR first and lied. Maurice was fired before for their little job love affair. So why was it over looked this time. I shouldn't be jobless cause a manger can't do his job and keep his personal life out of it. When I asked for Patrick the head of HR he lied and gave me the HR rep that favored his lies. Allen also had people spy and ease drop on my private conversations to make sure I couldn't go to HR without him knowing and to keep track of what I was doing while building my case. I was plaining to talk with Patrick head of HR then Allen fired me before I had a chance to. I worked there for 5 years and did everything I was told. Maurice took naps on the job came in late all the time and left work on the first 15m break. Which we are not allowed to do. Allen allowed this to go on and other employees don't trust Allen and have quit because of him.

I had purchased a shirt using my "bank credits" with Jos A Bank...the thread on the shirt cuff was coming off so i called and Jos A Bank said oh were our sorry we will come pick it up and get you a new one in exchange...this March 2 now it is April 14th...I called them wondering where my shirt is ..."oh we did not have the shirt in stock ...you can buy a new shirt but is not on sale so you owe the difference"...the company lied to me and did not notify me that they were not sending another shirt as promised...horrible company

I made an online order with Jos A. Bank and ordered some shirts and tie from them. Order was place and they were supposed to tell me the exact mailing date, but no one contacted me for over than a week. So I called them myself and asked about the order. They said that they need some time to check what was going on and later they said that one of my items was no longer in stock and asked me to be patient. They didn't even apologized and the fact that nobody contact me is ridiculous! They refused to refund me and I was waiting over a month for my items to arrive! Terrible company to deal with!

I ordered some clothes for my husband from the company www.josbank.com. I didn’t like the website, because they weren’t honest and still haven’t delivered the order. They provided emails, where they assured me that all items were in stock already and they would provide them soon, but it was only blah-blah and useless promises. I already contacted the bank and hope to get money back. Don’t buy from this dishonest company.

I went to store #669 in Milford, CT on 2/16/2013 to drop off two baseball umpire pants, 1 plate and 1 base to be hemmed plain with the traveler's crease on both pairs of pants. I also brought my leg guards that I use when I'm behind the plate to get an accurate pinning and measurement.
It was rung up at 11:50 am. I payed $44.00 for the transaction. I'm not complaining about the cost, but it is hard to pay that amount of money if I am unsatisfied with the job. I don't put a price to a man's job, but I expect a first-class job in return.
It looks like I was the first baseball umpire to be serviced by your on-site tailor. He did a fine job on the pinning for the plain bottom umpires use, but when I went to pick up my pants yesterday they were cuffed up on the bottom. I brought the July 2010 Referee Magazine with me so he can see exactly what I wanted done with the 4 inches leftover at the bottom. I wanted the leftover folded inside the pants, not on the outside so the pants do not ride up when the shin guards are used. I also could not find the silicone on either pants for the traveler's crease that I ordered. I need the pants for Saturday, Feb. 23, 2013 but your in-store tailor will not be back until next week due to surgery. I had to bring the pants to another person to fix for Saturday.
This was my first time doing business with Jos.A. Bank Clothiers and it was a very unpleasant experience after I saw the finished job, cuffed up bottoms and no traveler's crease. Thanks for nothing.