Jetstar Airwayspayment

K Aug 18, 2018

I have been charged twice for my Jetstar flight. After being sent back and forth between different department I was told I can't directly speak to someone, I have to ‘chat' I have now been told it will take up to 10 days for my refund, 15 if they are busy! This is not acceptable! They have my money and are basically holding until someone has time to give it back to me...this isn't ok, my money should be given back to me ASAP not held against my wishes.

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