JennAir — Refrigerator is a lemon and needs to be replaced
We completely re-did our kitchen using all Jenn Air products, because I liked their oven. The top of the line Jenn Air built in side-by-side Refrigerator/Freezer was installed DEC'06.
1st) The freezer door has never closed properly and the side by side doors have never lined up properly. The numerous service people that have been out have given up on this completely.
2nd) MAY'07 the fridge completely shuts down. The computer board blew and it takes 6 weeks living without a fridge for the replacement part. 2 months later I open the fridge to see everything frozen and temp reads -75. A week later the authorized techie comes out advises it’s the damper and that it needs to be replaced. Another week goes by for the part to arrive. 2 months later the fridge is frozen again, the authorized techie comes out does what it needs to do. A few months later the ice maker doesn’t work and the freezer goes out... same routine. All the while I keep loosing large quantities of food. It is now JUN08 The fridge is freezing again and JennAir just keeps wanting to replace parts WHICH HAVE already been replaced.
We paid $6, 900 for a faulty fridge and it NEEDS to be replaced. JennAir customer Service has been completely useless especially Jamaela (who says she is a supervisor, but won’t give me her last name.) They have refused to give me any name at headquarters to write to or speak with. I have had 12 visits by authorized technicians they keep sending out. This has got to stop!