JC Penney Companyonline ordering


Ordered a bogo recliner set on Columbus day sale. Selected 1 figuring pay for one would include a free one also. Delivery company called few days later saying they had my chair. Called to verify they only had one and called customer service at Penney's. Was told I only selected 1 not 2 and she agreed it was confusing and had been changed to reflect if wanted the free item you must select 2. Asked if she could send free chair still and she said she could but needed my cc #. Asked why cause order had already been paid for. Said she couldn't ship at sale price had to pay full price for one chair to get other one free. That's not what the sale add said and said there's nothing she could do. Told her to cancel my order and I wouldn't be back ever again. I can see why this company is going down in flames. Confusing ads and horrible customer service

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